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All 132 Jacksonville hotels »

Hilton Garden Inn Jacksonville Airport

2.5 of 5
13503 Ranch Road, Jacksonville, FL 32218
Hotel amenities
Hilton Garden Inn Jacksonville Airport
Ranked #56 of 132 hotels in Jacksonville
3.5 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    13
    16
    11
    5
    1
Date Rating
Ft. Walton Beach
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 16 May 2012

For a Hilton property we were quite disappointed. My boyfriend booked a King sized, whirlpool suite which was a handicapped room. The shower was a very small stand up stall with a chair inside. The floor and the drain for the shower stall were the same. It was gross. The room itself was old and the carpet at the edge... More

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See 3 more reviews by Shannon622 for Jacksonville
HGIJAX, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review
17 May 2012

Thank You Shannon622 for your review regarding your recent stay with us. I am very sorry that your experience was less than satisfactory and can assure you that we value feedback from our guests to improve our hotel. We have a limited number of whirlpool suites on property and one of them is a handicap accessible room that is defined... More

Saint Louis, Missouri
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 13 May 2012

I stayed for a week and I had NO problems with this property. Typical / familiar Hilton Garden as far as the facility and restaurant. Front desk staff and the breakfast staff were all VERY frienly and helpful. Location - WOW, right between the airport and lots of shopping and restaurants. I recommend Millhouse Steakhouse accross the street. Lots of... More

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HGIJAX, General Manager at Hilton Garden Inn Jacksonville Airport, responded to this review
17 May 2012

Thank You GadgetMedic for choosing to stay with us during your trip to Jacksonville and for the kind words about the staff. We pride ourselves on providing superior service and a great experience for our guests. We hope to see you again soon. More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 14 April 2012

We stayed at this hotel the night before our cruise. The staff was very friendly, facility was clean. The breakfast buffet was very good and the price was O.K. They scheduled the shuttle to the cruise port. Good price for room, shuttle, & parking. More

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Woodbridge, Canada
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 8 February 2012

Flew out of the airport and stayed here on the bookends of a week long vacation to Vegas. Got a good deal to stay two nights plus leave my car in the parking lot the entire week and well worth it. Hotel is very clean and beds were very comfortable. Breakfast selection was excellent and well worth the slightly high... More

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Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 31 January 2012

I enjoyed my stay here and wanted other people to know about it. Friendly staff on arrival! Great clean room.. comfy bed...... Just a great place to stay at .. there's a strip mall located about 1.3 miles away...great mall to shop.. eat.. watch a movie.. and all on close,distance from hotel. I found a good Mexican authentic restaurant of... More

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Atlanta, Georgia
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 January 2012

We stayed at the Hilton Garden Inn before our last cruise. The hotel was clean and the location was great. I'm a Gold member and have stayed at quite a few HGI's. After a six hour drive we arrived at the hotel and got settled in. The room was extremely warm even though the city was having a cold snap.... More

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Waycross, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 16 January 2012

My husband and I used our Honor Points for this one night stay and did not regret it. It was peaceful and clean. We plan to make this our new get-a-way date. It's also very close to a shopping area. More

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Dexter, New York
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

I left a note w/ the front desk outlining the following. The a/c was erratic, set at 68 but won't come till 71. then only one setting High and LOUD. Spa was luke warm. Bed was both comfortable, but at the same time to high for a handicapped person to get in w/o assistance. Food at the restaurant was surprisingly... More

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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 8 January 2012

Rooms clean. Only 2 staff friendly. Best staff member was the cook. They had the man cooking, waiting, and running room service all alone and he still remained friendly. Good man. Thank you. More

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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 27 December 2011

$79 got us a clean, newly renovated double room with comfortable beds. Perfect for a good sleep on a road trip. More

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Additional Information about Hilton Garden Inn Jacksonville Airport

  • Hilton Garden Inn Jacksonville
  • Hilton Jacksonville
  • Jacksonville Hilton
Address: 13503 Ranch Road, Jacksonville, FL 32218
Price range (per night):* RM254 - 430

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Hilton Garden Inn Jacksonville Airport
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