My husband and I stayed at this location over the weekend...and this was the place to be! There were two different weddings going on!
Our requested early check-in was handled promptly and courteously and we were given a room on the 15th floor with a side view of the water. The bed was very comfortable and the decor was standard....
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Thank you for bringing the issues you experienced to our attention. We do have security on staff that responds promptly to any and all concerns. It seems security was alerted and reported to the desk to ensure there were no further inappropriate interactions, we do apologize that it occurred. We also apologize for the comments from the housekeeping staff. We...
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Great location, walking distance to the Landings and many other local city sites. Very good service and food was good. Very soft water for bathing. Pillows are the large overstuffed variety
so if you don't like large pillows, bring your own. No Refrigerator nor Microwave in our room. Parking is $ 20/ day and only Valet is available. There are...
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Thank you for taking the time to write a review about The Omni Jacksonville and for sharing the information about our Select Guest program. With so many valuable perks, it is a must for any guest! We are glad you had a good stay with us and we hope you will return again soon.
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I am very torn about whether or not I like this hotel. I will say that every single staff member was very polite, friendly and accommodating. I was most impressed with the valet crew. It was a very busy weekend and they didn’t drop the ball once on service or professionalism. They were very quick to park and retrieve our...
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We appreciate your candid feedback from your recent stay at our hotel. We regret to hear about your experiences with both housekeeping and in room dining. Please accept our apologies and know that we will be sharing your feedback with the managers of those departments. Although we regret that we dropped the ball on some aspects of your stay we...
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Great Downtown location if you are on business. However, my room appeared frayed around the edges - water stains on some of the furniture plus room was dusty, as if room not occupied recently. Thin walls, could hear occupant in nearby room coughing, and sounded like they were practically in my room. My room was overlooked in the morning -...
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Thank you for your valuable feedback regarding your recent stay at our hotel. Although we wish your stay had been flawless, we do appreciate the opportunity to understand where we missed the mark so we know where to focus our efforts to make improvements. Please accept our apologies for the lapses that you experienced and we hope we will have...
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We stayed on the 7th floor and their partial view was great. We could see the water at The Landing and the pool down below. You are just feet away from shops, bars and restaurants. We chose to valet park which is $20 but you can self park. The staff starting with the valet, front desk (Sommer) to housekeeping were...
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Thank you for your complimentary review of The Omni Jacksonville. We are delighted that you had an enjoyable Mother's Day with us and we look forward to sharing your kind words with our associates.
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Stay # 3 here and it just gets better every time. Amazing pool on the 4th floor with great views of the river. Rooms are always clean and the views are great too.
the location right opposite JAx Landing is awesome. Feet from bars, restaurants and shopping
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Thank you for your loyalty to The Omni Jacksonville Hotel. We are thrilled that you have enjoyed your stays with us and we look forward to making the next one even better!
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Its a decent room, nothing spectacular. Could use some upgrading. The parking is annoying bc the hotel has no self parking only valet, which is $18 per night. I didnt like that at all. I parked around the corner where I only had to pay $5 after the first night. A plus is the location is across from jacksonville landing...
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Your feedback about your experience at our hotel is greatly appreciated. We regret that several aspects of your stay were not what you expected and for that we apologize. If you would consider returning, we would like to invite you to join our Select Guest Program which includes complimentary wireless internet among its many perks.
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This hotel is in a great location! Within walking distance to restaurants and a few bars, or you can easily get a cab ride over the river to where there are other places to go and enjoy.
The lobby is beautiful, and valet/bellhop were very friendly. Breakfast buffet had a wonderful selection of oatmeal with plenty of toppings, different nut...
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Thank you for taking the time to share your experience at The Omni Jacksonville on TripAdvisor. Although we are certain that Lindsey already shared your housekeeping concerns with the appropriate department, we will also share your review to reiterate the importance of making sure that our rooms are in impeccable condition. We do appreciate your compliments of our associates and...
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I have stayed here a number of times on business trips and the staff is very friendly and helpful. The hotel is non-smoking and when I was given a room that had a strong smell of smoke the front desk moved me to another room. Location is great. It is located across the street from the landing and is in...
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We are honored to be your preferred hotel in Jacksonville and are thrilled to see the spirit of hospitality reflected in your experiences. Thank you for taking the time to write a review and we look forward to your next stay!
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Great location, wonderful staff, great accomodations! I was here for a work event so couldn't take advantage of it but they had an amazing poolside happy hour for guests. Will definitely come back for business and pleasure!
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Thank you for your positive review of The Omni Jacksonville. We look forward to your next visit!
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