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Crowne Plaza Jacksonville Airport Hotel

3.5 of 5
14670 Duval Road, Jacksonville, FL 32218-2460
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Crowne Plaza Jacksonville Airport Hotel
Ranked #47 of 132 hotels in Jacksonville
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    23
    11
    7
    2
    4
Date Rating
Michigan
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW

After checking in I encountered a problem with my key card. After about 20 tries it finally worked -once.. Several keys later I was locked out at 5AM after going next door for a cup of coffee - the coffee maker in the room didn't work. I was advised that maintenance would have a look while I was out. However... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
23 May 2012

Thank you for taking the time to write your comments regarding your stay. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of... More

Thomasville, Georgia
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

This was a "repeat performance" for my husband and I to stay at the Airport Crowne Plaza in Jacksonville. We like to book early morning flights out of Jacksonville and stay at the Crowne Plaza the night before. We are never disappointed in the facility nor the staff. The shuttle provided by the Crowne Plaza to the airport is a... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
7 May 2012

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful renovations that we have done and the hotel is a great place for a Stay and Fly opportunity. Again, thank... More

Valdosta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 12 April 2012

Loved the indoor outdoor pools. Hotel was nice, nice lobby, parking not bad. Kinda hard to get to, road work going on. Bed were a little rock hard, had baby with us so we didn't get to sleep much anyway. More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
16 April 2012

Thank you for taking the time to rate out hotel. Usually we hear "I didn''t want to get out of bed because it was so comfortable". Sorry you felt the beds were too hard. We have heard many comments about the construction across the highway near the RiverCity Market Place, however, we are very fortunate we do not have any... More

Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 8 April 2012
1
person found this review helpful

We stayed at the crowne plaza for 2 nights prior to a cruise. The hotel is attractive and the rooms are comfortable. Location is about 1 mile from the airport, but not in an area where you can walk to other things (near intersection of two busy highways). the restaurant was undergoing renovations, so the menu was limited, but food... More

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Dunn North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 29 March 2012

The hotel is nice and pretty! For the money though the room could have been better equipped. Did the job for a one night stay before leaving on a cruise!! More

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Erwin, North Carolina
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 23 March 2012

My daughter and I stayed here one night while waiting to go on a cruise out of Jacksonville. We paid over $100 for just the one night expecting a nice, comfortable room. This hotel is beautiful!! But....WAY OVER-PRICED!! The room has no amenties such as a microwave, fridge, etc... It does have the Kurig (sp) 1 cup coffee maker...no sugar... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
27 March 2012

Thank you for taking the time to write your comments regarding your stay. I would like to address a few points: 1) Full service hotels do not have microwaves and refrigerators in their rooms. You will typically find this at a limited service hotel because they do not have bars and restaurants on property. 2) Although you felt the food... More

Kentwood, Louisiana
Senior Contributor
22 reviews 22 reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 8 March 2012
1
person found this review helpful

We stayed here on business and enjoyed the hotel. It has a nice lobby with waterfall and bar area for socializing. Bar had a nice variety of beer. Restaurant was decent with friendly service. Front desk was welcoming and attentive. I would recommend if in the area. More

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Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed 5 March 2012

I stayed here for a week while in town on business. The hotel room seemed to be newly renovated and everything was state of the art in the room. The front desk staff were not very outgoing or friendly, but they answered any questions that I had. The other employees that I encountered, however, were outstanding. The woman who worked... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
13 March 2012

Thank you for your response. It is always great to receive nice comments about the hotel and staff. I will forward your comments to the appropriate departments and I will make sure the manager over the front desk addresses his staff as well. We apprecaite your patronage and hope to see you back in the near future. Mark Kane General... More

Jacksonville, Florida
1 review
1 of 5 stars Reviewed 27 February 2012

First off this is a renovated old Holiday Inn that just has the name Crowne Plaza on it. The rooms are no where on the level of the Crowne Plaza Hotels I've stayed at. In the bathroom the wood part at the bottom of the sink fell off as I was washing my hands we had to call maintenance. Not... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
2 March 2012

Thank you for your comments. All Crowne Plaza's are different however we all must adhere to brand standards which we do. Our owners completed a multi-million dollar renovation of the meeting space, lobby, guest rooms, restaurant, lounge and hotel exterior. In addition, the hotel spends thousands of dollars each year with a pest control company that inspects and does preventive... More

Sayre, PA
Top Contributor
104 reviews 104 reviews
Reviews in 55 cities Reviews in 55 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 24 February 2012

When we opened the door to our room on the fifth floor, we were immediately assailed with the odor of smoke coupled with disinfectant. It was obvious this had been a smoking room but now that all rooms are non-smoking, there was an unsuccessful attempt to erase any vestiges of smoke. My eyes were burning and my sinuses filled with... More

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Kelly Rogers, Director of Sales at Crowne Plaza Jacksonville Airport Hotel, responded to this review
27 February 2012

We received your response today detailing the experience with the smoke smell in your room. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. The 5th floor is a smoking floor and we utilize those rooms due to a sold out situation. Your stay... More

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Additional Information about Crowne Plaza Jacksonville Airport Hotel

  • Holiday Inn Jacksonville
  • Jacksonville Holiday Inn
Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Price range (per night):* RM339 - 474

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Crowne Plaza Jacksonville Airport Hotel
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