After checking in I encountered a problem with my key card. After about 20 tries it finally worked -once.. Several keys later I was locked out at 5AM after going next door for a cup of coffee - the coffee maker in the room didn't work. I was advised that maintenance would have a look while I was out. However...
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Thank you for taking the time to write your comments regarding your stay. We understand your disappointment and appreciate the inconvenience this must have caused you. There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand.
In our effort to improve the overall quality of...
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This was a "repeat performance" for my husband and I to stay at the Airport Crowne Plaza in Jacksonville. We like to book early morning flights out of Jacksonville and stay at the Crowne Plaza the night before. We are never disappointed in the facility nor the staff. The shuttle provided by the Crowne Plaza to the airport is a...
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Thank you so much for taking the time to rate our hotel.
Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. We are very proud of all the wonderful renovations that we have done and the hotel is a great place for a Stay and Fly opportunity.
Again, thank...
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Loved the indoor outdoor pools. Hotel was nice, nice lobby, parking not bad. Kinda hard to get to, road work going on. Bed were a little rock hard, had baby with us so we didn't get to sleep much anyway.
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Thank you for taking the time to rate out hotel.
Usually we hear "I didn''t want to get out of bed because it was so comfortable". Sorry you felt the beds were too hard. We have heard many comments about the construction across the highway near the RiverCity Market Place, however, we are very fortunate we do not have any...
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We stayed at the crowne plaza for 2 nights prior to a cruise. The hotel is attractive and the rooms are comfortable. Location is about 1 mile from the airport, but not in an area where you can walk to other things (near intersection of two busy highways). the restaurant was undergoing renovations, so the menu was limited, but food...
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The hotel is nice and pretty! For the money though the room could have been better equipped. Did the job for a one night stay before leaving on a cruise!!
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My daughter and I stayed here one night while waiting to go on a cruise out of Jacksonville. We paid over $100 for just the one night expecting a nice, comfortable room. This hotel is beautiful!! But....WAY OVER-PRICED!! The room has no amenties such as a microwave, fridge, etc... It does have the Kurig (sp) 1 cup coffee maker...no sugar...
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Thank you for taking the time to write your comments regarding your stay. I would like to address a few points:
1) Full service hotels do not have microwaves and refrigerators in their rooms. You will typically find this at a limited service hotel because they do not have bars and restaurants on property.
2) Although you felt the food...
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We stayed here on business and enjoyed the hotel. It has a nice lobby with waterfall and bar area for socializing. Bar had a nice variety of beer. Restaurant was decent with friendly service. Front desk was welcoming and attentive. I would recommend if in the area.
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I stayed here for a week while in town on business. The hotel room seemed to be newly renovated and everything was state of the art in the room. The front desk staff were not very outgoing or friendly, but they answered any questions that I had. The other employees that I encountered, however, were outstanding. The woman who worked...
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Thank you for your response. It is always great to receive nice comments about the hotel and staff. I will forward your comments to the appropriate departments and I will make sure the manager over the front desk addresses his staff as well.
We apprecaite your patronage and hope to see you back in the near future.
Mark Kane
General...
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First off this is a renovated old Holiday Inn that just has the name Crowne Plaza on it. The rooms are no where on the level of the Crowne Plaza Hotels I've stayed at. In the bathroom the wood part at the bottom of the sink fell off as I was washing my hands we had to call maintenance. Not...
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Thank you for your comments. All Crowne Plaza's are different however we all must adhere to brand standards which we do. Our owners completed a multi-million dollar renovation of the meeting space, lobby, guest rooms, restaurant, lounge and hotel exterior.
In addition, the hotel spends thousands of dollars each year with a pest control company that inspects and does preventive...
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When we opened the door to our room on the fifth floor, we were immediately assailed with the odor of smoke coupled with disinfectant. It was obvious this had been a smoking room but now that all rooms are non-smoking, there was an unsuccessful attempt to erase any vestiges of smoke. My eyes were burning and my sinuses filled with...
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We received your response today detailing the experience with the smoke smell in your room. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you.
The 5th floor is a smoking floor and we utilize those rooms due to a sold out situation. Your stay...
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124 Reviews
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