Tiffany and Lindsay, at the front desk were wonderful. They helped make our stay superb. Close to everything and super clean. I'll be back. Just a wonderful stay. Food was great. It was a Saturday night things were so busy, but they treated us great.

Genuine friendly staff. Looking to notice you just to check on you once or twice. Well organized group. They made generous use of their shuttle fleet beyond just back and forth to the airport/train to DC

Hotel was clean and although I had a problem with the air conditioning not working, engineering came and took care of the problem immediately. They offered to switch rooms and they gave me a gift for my inconvenience. It is close to everything. within walking distance to fells point and inner harbor. A water taxi is across the street. Several... More

Stayed here in April. After an awful day of airports and not arriving until 1 am my husband called the hotel to let them know I would be coming in late and asked them to stock my fridge with stuff I liked. The hotel didn't carry a lot of it so they went to the store and purchased it. Much... More

Hotel is beautiful, functional and very clean. Front desk staff and valet parking staff are exceptional and find ways to make your stay worthwhile. Housekeeping and restaurant staff seem to be either overwhelmed or understaffed. Hotel pool is part of private health club and very restrictive for kids. The hotel bar and restaurant are sub-par and outside restaurants are high... More

Staff is helpful, but when you arrive the valet staff definitely has an attitude. Not very accommodating or helpful, the manager seems to have a chip on his shoulder. The best part is the breakfast buffet in the morning.

Writing this from the room now. Two lights don't work in the room (one is even missing a light bulb ). Wifi is spotty at best. Disconnects you every few minutes. The remote controls are soooo slow to change channels on the tv. They obviously know about the issue because they have a note that saws to be patient because... More

First time in Baltimore. I was very pleased with the size of the room and the quietness despite being in a busy downtown area. The hotel is close to everything and I was able to walk to events. Outstanding service!

The location is good, and compared to the Four Seasons and Marriott hotels across the street, this looked like a great price for the Harbor East location in Baltimore. Valet parking is chaotic. Be warned that there is rooftop access from the non-smoking floor we were on (8th, I think), where very loud, smoking and drinking guests held an all... More