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All 69 Baltimore hotels

Hilton Garden Inn Baltimore Inner Harbor

3.0 of 5
625 South President Street, Baltimore, MD
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Hilton Garden Inn Baltimore Inner Harbor
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74%
Ranked #24 of 69 hotels in Baltimore
Most recent review
5 of 5 stars Reviewed 17 June 2013
Amanda V Lanham, Maryland
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259 reviews from our community

Traveller rating
    95
    90
    40
    16
    18
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Families
55
 
Couples
75
 
Solo
18
 
Business
78
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Lanham, Maryland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 17 June 2013 NEW

The staff was so amazingly friendly and helpful! Especially Tiffany and Angel! Great hotel and a great experience! The actual room was slightly smaller than what I was used to at most Hilton properties but the beds were extremely comfortable and the hotel was extremely clean.

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See 3 more reviews by Amanda V for Baltimore
1 review
5 of 5 stars Reviewed 15 June 2013 NEW via mobile

Tiffany and Lindsay, at the front desk were wonderful. They helped make our stay superb. Close to everything and super clean. I'll be back. Just a wonderful stay. Food was great. It was a Saturday night things were so busy, but they treated us great.

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seattle
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 June 2013 via mobile

Genuine friendly staff. Looking to notice you just to check on you once or twice. Well organized group. They made generous use of their shuttle fleet beyond just back and forth to the airport/train to DC

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Louisville, Kentucky
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 June 2013

Hotel was clean and although I had a problem with the air conditioning not working, engineering came and took care of the problem immediately. They offered to switch rooms and they gave me a gift for my inconvenience. It is close to everything. within walking distance to fells point and inner harbor. A water taxi is across the street. Several... More

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See 6 more reviews by rebecca t for Baltimore
Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
13 June 2013

Thank you for taking the time to share the details of your visit to Baltimore. I am sorry about the challenge with the air conditioning and I am very pleased that the speed of the repair was to your liking. We hope that you choose to visit us again on your next trip to Baltimore! More

Springfield, Missouri
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 June 2013

Stayed here in April. After an awful day of airports and not arriving until 1 am my husband called the hotel to let them know I would be coming in late and asked them to stock my fridge with stuff I liked. The hotel didn't carry a lot of it so they went to the store and purchased it. Much... More

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
13 June 2013

Thank you very much for taking the time to share details of your visit to the hotel. I am sorry you were delayed in arriving and appreciate how tiring that must have been. You have a truly thougtful husband and I am pleased the hotel team welcomed you so warmly after the end of a long day. We hope you... More

A TripAdvisor Member
3 of 5 stars Reviewed 30 May 2013

Hotel is beautiful, functional and very clean. Front desk staff and valet parking staff are exceptional and find ways to make your stay worthwhile. Housekeeping and restaurant staff seem to be either overwhelmed or understaffed. Hotel pool is part of private health club and very restrictive for kids. The hotel bar and restaurant are sub-par and outside restaurants are high... More

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
3 June 2013

Thank you for taking time to share details of your experience while visiting Baltimore. I am sorry we did not exceed your expectations at every turn, as is our goal. The feedback you provided is very helpful and goes a long way in assisting us in finetuning our service. Again, our apologies and we hope to welcome you back in... More

Whitehall, United States
1 review
3 of 5 stars Reviewed 27 May 2013

Staff is helpful, but when you arrive the valet staff definitely has an attitude. Not very accommodating or helpful, the manager seems to have a chip on his shoulder. The best part is the breakfast buffet in the morning.

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
3 June 2013

We are pleased you enjoyed your visit to the hotel during Preakness and I am very sorry that you encountered a less than perfect attitude from a member of the Valet team. It absolutely is not their intent and I have shared your comments with the parking operator for his review and follow-up. Thank you for taking the time to... More

1 review
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 25 May 2013 via mobile

Writing this from the room now. Two lights don't work in the room (one is even missing a light bulb ). Wifi is spotty at best. Disconnects you every few minutes. The remote controls are soooo slow to change channels on the tv. They obviously know about the issue because they have a note that saws to be patient because... More

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Scotsdale, United States
1 review
4 of 5 stars Reviewed 21 May 2013

First time in Baltimore. I was very pleased with the size of the room and the quietness despite being in a busy downtown area. The hotel is close to everything and I was able to walk to events. Outstanding service!

Review collected in partnership with Hilton Garden Inn

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
3 June 2013

WOW! Thank you for such kind words regarding your visit with us. I am very pleased you enjoyed the Harbor East neighborhood and it's central location to a very walkable Baltimore. We look forward to welcoming you back to the Hilton Garden Inn Baltimore Inner Harbor. More

1 review
2 of 5 stars Reviewed 19 May 2013

The location is good, and compared to the Four Seasons and Marriott hotels across the street, this looked like a great price for the Harbor East location in Baltimore. Valet parking is chaotic. Be warned that there is rooftop access from the non-smoking floor we were on (8th, I think), where very loud, smoking and drinking guests held an all... More

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Delens, General Manager at Hilton Garden Inn Baltimore Inner Harbor, responded to this review
21 May 2013

Thank you for your review. I’m so sorry you experienced some noise issues during your stay. We work diligently with our staff to ensure each of our guests is respectful of others, while still enjoying their stay and special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will give us another shot... More

 
 
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Additional Information about Hilton Garden Inn Baltimore Inner Harbor

Also Known As:
Hilton Garden Inn Baltimore Inner Harbor Hotel Baltimore
Hilton Garden Inn Baltimore Inner Harbor Hotel
Hilton Garden Inn Baltimore
Baltimore Hilton Garden Inn
Hilton Baltimore
Baltimore Hilton
Address: 625 South President Street, Baltimore, MD
Phone Number:
Region: United States > Maryland > Baltimore
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotels in Baltimore
#34 Family Hotels in Baltimore
Price range (per night): RM545 - 914
Hotel Class:3 star (3*)
Reservation Options:
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