Was there on a business trip and was prepared to be unimpressed but the upgrade to suite 767 (a hospitality suite with a large deck) overlooking the field was unbelievable....it was like staying in a suite in the stadium (center field). We sat on the deck with a glass of wine and could hear and see each pitch and could...
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If you are using this Hotel to be near Camden Yards your in the right place; that's about the only good thing about this property. Check in staff is poor at best, it's way over priced, the restaurant lacks in every way and the only reason we could see why anyone would use the bar is nothing else is in...
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We stayed at the Baltimore Hilton on West Pratt Street. It was not very good. The front desk staff was snobby and arrogant. One in particular, I think his name was Mason, mostly mumbled, didn't really talk to us upon check in. The check in experience was not very good. One night we were on the balcony on the 4th...
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If you happen to be in Baltimore for a convention, this hotel is connected directly to the convention center in Baltimore. It is also within minutes walk from the stadiums (Orioles, Ravens) so convenience is the main thing
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We were terribly disappointed with this hotel. First, we had reserved through a sports packaging company for the Preakness and reserved 3 in a room. At check-in the desk person gave us the impression that she was looking at us down her nose, mumbling you only get 2 breakfast tickets even though 3 in a room. We certainly did not...
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Dear Valued Guest,
Thank you for your comments as we take them very seriously and share them with our staff to help them understand our guests’ needs and expectations. Making our guests feel welcome from the moment they arrive is part of what we do and we apologize for not making this impression. When reserving accommodations with the company in...
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they simply do not care about the safety of their guests. I have also contacted them several times about the problem I experienced and have not recieved a single response.
During our stay the hotel fire alarm went off informing guests that they needed to evacuate the building due to a fire in the building. The concern I have is...
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Dear Valued Guest,
The safety and security of our guests is of utmost importance to us. In addition to the automated announcements, we were able to determine the cause of the alarm and made announcements to advise our guests accordingly. Our staff assisted guests during this time and resumed operations but I extend our apologies as you should have felt...
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The hotel is within walking distance to the pier (around 20mins i think). The rooms are nice and clean. Very friendly staff. One complaint is that there's no fridge in the room, not sure if all rooms have no fridge though.
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Dear Valued Guest,
We’re pleased to hear you enjoyed your stay at our hotel and appreciate your positive comments about our staff and cleanliness. The next time you are with us, please note you would like a refrigerator and we will have it delivered to your room. We look forward to having you back!
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Stayed one night during week. Hotel and room very nice and lives up to it's 4 star rating...and the lounge and amenities very nice. The view from the fitness room is amazing looking straight into Camden Yards and the indoor pool was beautiful. Location is great for Camden Yards but a couple blocks away from Inner Harbor so expect a...
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Dear Valued Guest,
We are delighted to hear that you had an enjoyable stay with us! You are very kind to share your positive feedback about our staff and location. We have exciting new venues in the Inner Harbor and, though we are a short walking distance to the Inner Harbor, the Charm City Circulator, a free downtown eco-friendly shuttle...
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For the $, a very good buy...paid $200 for a Saturday night, Pimilco race weekend, was in a super large room with a bathroom that you could have partied in; four people could fit in the shower at one time (if there were that many in our party).....just one small problem....no room service and no restaurant in the hotel....bed was...
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Thank you for your recent review and we are happy to hear that you enjoyed the tranquil setting of the Hilton Baltimore. Your feedback is very important to us and we apologize that you weren’t able to enjoy our Diamond Tavern Restaurant in our East Building or our Room Service operating from 6:00am-11:00pm. Thank you again and we are looking...
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Room was excellent. Executive lounge well worth the upgrade. Wireless internet worked in my room and in the lounge. Meeting rooms were fine. Walkway to the Convention Center which is right next to the Metro line to the airport were great features. The only problem was that the business was paying for my room. I added my credit card and...
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Dear Valued Guest:
Thank you for taking the time to express your satisfaction with our hotel. We’re glad you found our facilities and location met your needs while staying in Baltimore. We have such a great city and the light rail to the airport is very popular! I’ve sent you a communication to ensure we have addressed your billing inquiry...
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