Stayed here one night with my family. The gentleman at the front desk was very nice and professional. Helped me switch to a room with two beds instead of one. Lobby looked a little dated and so did the room. Bed was comfortable. Bathroom was clean. I think the property is going thru a renovation so it might not be... More

Rooms are clean, beds very comfortable, atmosphere quiet and safe, staff always helpful. Best part for our purposes is the parking, which is accessible by elevator, obviating the need for valet. And it's free. Would have appreciated a refrigerator in the room, but I did not specify. Breakfasts are very good, which raises the question--why not dinners? Crossroads Cafe is... More

I have booked this hotel through Priceline; they called me two days before the trip to tell that the hotel is overbooked and would not honor my reservations (which was fully paid for). They made it sound as if overbooking was like a tsunami they have absolutely no control for. They offered to book me in another hotel, but it... More

Pros:This was our first time staying here and we thought it was wonderful. We liked the country location, large rooms and the decor was very nice as well as the well kept rooms. The speed number beds were a comfort to sleep in once we found our numbers. The staff was very helpful, the parking and local shopping was excellent,... More

Pros: - Location ideal for visiting family/friends in Baltimore area (just off of Rt. 83) - Lovely neighborhood with Cross Keys shopping - Staff at hotel are very good - Easy parking Cons: - Small rooms, dark rooms - Very dated, worn out, drab interior (rooms essentially falling apart) - Small box t.v. in room

Location is wonderful, outside of downtown and close to Loyola. Surrounded by lovely little shopping center, which has some great stores, even though it is small. Quiet location. Hotel lobby is clean and spacious. Front desk staff is courteous and helpful. I had previously been told when I stopped in on last visit, to call directly for Loyola rate, but... More

Came up for a quick Christmas with my family. Booked this hotel for 2 reasons....proximity to my brother's house and they take pets. The hotel is in a great location, outside of the city and within the Cross Keys shopping plaza. There is plenty of room to roam around and shops to see if you want to experience that aspect... More

After reading other reviews, I almost did not book at this hotel, but it was very nice. Rooms were a little dated, but clean and the sleep number beds were very comfortable. Food in the hotel restaurant was great - and there is a nice bar where you can order takeout food for your room. There is also a fantastic... More

Nice hotel and great location, but the heating/cooling system is the craziest I have ever encountered. We were told upon check in that there was a dual air system that we could not adjust. Huh? Our stay was in October and the weather was sunny and lovely in the upper 60s in the daytime. Our room, however, had extreme fluctuations... More