The price is excellent, the rooms arent bad, and the staff is nice. If youre looking for a cheap,clean place to stay, this is it. Doesnt have the best location, and its kind of hard to find if your not familar with baltimore.
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Rooms were clean, 6 floor rooms were larger than rooms on 4th floor. Every one was very friendly.
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We had a family reunion at this hotel on 10/1/11 and was very satisfied. The Banquet Manager was very accomadating as was the entire staff. The staff was very polite. Though the hotel is is being upgraded and having exterior touch ups the rooms were satisfying. Our banquet room was just right for our event and again the banquet houseman...
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We went to the Baltimore Zoo and used GPS to find this hotel. I must say was alittle scary with the sketchy area, but to my surprise location of the hotel wasn't bad at all. We had requested a King bed / no smoking. They were very friendly at the front desk.... but the room we received stunk of smoke...
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Dear Guest,
We appreciate your feedback. I apologize for having to move you, but glad to hear that the issue was handled to your satisfaction. We hope you can stay with us again.
Susie K.
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I get there after reading a lot of good reviews and the price.
It could be a better stay, but the hotel facilities were not good, the internet service never worked, the toilet was not working properly, to mention some. In addition, this place was under re-modeling.
The room cleaning service was terrible too, they just pick towels and replace...
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Dear Guest,
We appreciate you taking the time to advise us of your dissatisfaction. There is never an excuse for providing a valued guest, such as you, with anything less than a perfect experience. I apologize for the inconvenience this has caused you and have taken corrective action to ensure that your mentioned issues will not occur in the future....
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This hotel used to be a clean, quality, budget friendly hotel, now its a run down dump. had to move to 3 different rooms for a plugged, dirty sink to the sheets being soiled and hairy! ironically the staff didn't seem alarmed at all just shift you to another nasty room! WARNING STAY AWAY!
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Dear Khloe35,
Your feedback is very important to us and we appreciate the fact that you took the time to let us know that your stay was not up to your expectations. We apologize for this and will certainly look into your comments and take any appropriate action. It is our goal to provide all of our guests with quality...
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We were looking for a room that was close enough to the Balti. Convention Ctr. and cost effective, when this was located online. The room was clean had good; beds, TV, shower, heat and a decent continental breakfast. The price was right and it took less than 15 min. to get downtown. I was greatly impressed, when I realized I'd...
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Dear Valued Guest:
Thank you for taking time to share a review about our hotel. We are happy to know you enjoyed our friendly staff. We take great pride in exceeding guest expectations. We understand that you have many options in the marketplace, and are pleased that you have made Americas Best Value Inn your premiere choice for lodging.
We...
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My family and I stayed here for 2 nights so my son could have medical tests at John Hopkins. It was cheap and convenient to the downtown. After my sons test he vomited all over the floor in the lobby and one of the staff members rushed right over to help. He was so sweet and cleaned it right up....
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Dear Valued Guest:
Thank you for taking time out of your busy schedule to share your experience at our property. I hope that your son is doing well. I felt so sorry for him that day. We look forward to another opportunity to service your future lodging needs.
Sincerely,
Pat-GM
Americas Best Value Inn-Baltimore, MD
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The floor in the bathroom was sticky, the shower curtain had weird spots on it and the top of the TV looked liked someone had left a caramel apple on it and the service never cleaned it. Otherwise the roomrate for this room was higher than expected, they did not have any king beds available so I had to take...
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Dear Valued Guest:
Thank you for taking time out of your busy schedule to share your experience at our property. Critical feedback is a great way for us to improve guest satisfaction. We apologize for any negative experiences you had with our housekeeping service. We have recently hired and trained new housekeepers. We believe these corrective measures will enhance the...
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This hotel is a good value for the money, but it leaves a lot to be desired.
The bad: The manager at the desk chain-smokes outside of the front door which made the lobby reek of smoke when we arrived. There was a stale smoke smell even on our non-smoking floor, something I haven't experienced in a hotel in many...
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Dear Valued Guest:
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary. I hope you will...
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