I understand that this hotel is under renovations, but management needs to make sure they set the proper expectations. The website said the pool would be open and it wasn't. Said there would be complimentary breakfast, but there wasn't. They should have at the least made arrangements with one of the little cafes and given vouchers, even if it was... More

I've stayed at Tremont Suites several times over the last 10 years and never had a bad experience. The hotel is about to be rebranded as an Embassy Suites and is under renovation. I was a little disappointed that this had not been revealed when I booked my room for this weekend, and a little concerned when I read some... More

I just returned from a 3-night stay at this hotel. I was attending a conference at the hotel, and I knew going in that the hotel was under renovation. Even with reduced expectations, I was very disappointed in my stay, and I wouldn't stay here again--even once the renovations are complete. First, let me say that it is nearly unethical... More

It is SO hot in this room that it is uncomfortable. The AC is running but won't let tou set it under 68 degrees. It is much hotter than 68 in here. Only 2 of 4 elevators working. Not ideal for a conference of several hundred. My toilet broke twice. First they fixed it but it stopped working shortly thereafter.... More

I'm currently staying at the Tremont and it's hot in Baltimore. The room is supposed to be air conditioned but it's not. After several phone calls, we finally were given a different room, but it was no better despite having been checked out. We then made several more phone calls and were ignored. Then we called and asked to speak... More

I recently stayed at the Tremont Suites Hotel with my daughter who was visiting a college . The woman who took care of me at the desk, (Janetta) was kind , courteous and professional. What really mattered to us was that we arrived several hours early and yet she set us up with a very lovely room . The following... More

Stayed at the Tremont for a trip in June and had booked a "deal" through expedia. Did not realize that the deal was because the hotel was under major renovations. The hotel will become the Embassy Suites shortly. Because of the construction, things weren't smooth..check in was long, I couldn't get hot water for a shower, there was no lobby,... More

The Tremont is in the process of becoming an Embassy Suite Hotel. The renovations did not affect our stay, at all. We had a clean, quiet room with a comfortable bed, darkening shades & soft plush towels. I wasn't happy that housekeeping didn't replenish the shampoo & conditioner. But, overall, our (2) night stay was VERY pleasant. And, we would... More

Had a one-night stay with 4 other guests in a 2-bedroom suite. The hotel is currently being renovated and will become an Embassy Suites hotel this month. The hotel had promise, but it's unclear what issues will be resolved with the renovation, and which will remain. The good: the suite itself was huge, with 2 bedrooms and 2 bathrooms, mini... More