We were looking for a hotel to break up our drive from NC to FL. We wanted a value, a clean place to sleep and shower, and to be able to get up and hit the road. The location is great, close to dining and shopping, and not far from downtown Savannah. The staff was very friendly. The room is...
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Currently on my 2nd night of a 4 night stay here, and it's been a great stay! The hotel is going through some remodeling but it looks like they are nearly done, and we haven't been disturbed by noise. Our room and most of the common areas have already been redecorated and are fresh, clean and bright. The staff have...
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Thank you IrishRed77 for the great comments. As you mentioned we are in the process of a total renovation to the hotel. The public areas are almost completed and we will start on the rooms very soon. We can't wait for everything to get finished. If you liked us on this viist make sure you visit us again after August...
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This hotel was going through renovations when we say on 4/16/12, but the staff and service was just perfect. Reasonable price and so close to Savannah, with plenty of places to eat nearby.
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Thank you srohwer1 for the great comments. If you liked us on this viist make sure you visit us again after August 1st to see the new us. We are in the process of a total renovation to the hotel and public areas are almost completed. Next will be the rooms very soon. We can't wait for everything to get...
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Due to hotel being renovated there was a chemical smell in the lobby area. Because of this, we did not feel comfortable eating the breakfast they provided. However, there was no problem with the room.
Also, we wanted to use a discount that was sent by a friend for half price. When we arrived were told that we should have...
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Dear LaVida07,
Thank you so much for letting us know about your experince. As you mentioned we are in the process of a total renovation that should be completed by August 1, 2012. We can't wait for everyone to see the finished product. I apologize for the confusion with the discount voucher. We did run a special deal on a...
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Desk Agents, Maggie and Andy, were super in assisting us in our recent visit. We were happy that the hotel had an indoor pool as the nights were cool in April. Our disappointment was paying $60.00 ($30.00 per pet per stay) for two dogs. The rug in our room had several large spots apparently caused from previous visiting animals, and...
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Dear Neil H.
Thank you so much for your comments and reviews. As you mentioned the hotel is undergong a total renovation from top to bottom, which includes the public areas and the guest rooms. Once we are completed we will have a whole new look and feel.
Thank you also for your comments regarding the pet fees. I will...
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Stopped and stayed the night on our way to and from Disney World. Must say best customer service we have ever received at a hotel. Eboni was fantastic. Gave us directions to Historic District, dinner and even had the morning staff set breakfast up early as we were leaving at 6:00 a.m. She always had a smile on her face...
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Dear Katrina S.
Thank you so much for your response. It is always great to hear about great stays tha our guest have had with us. We are looking forward to seeing you again soon.
Respectfully,
Laurie Lawrence-Rose
Corporate Director of Sales
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We stayed here for one night(4/7/12) and like other reviews have stated,this property is still undergoing a renovation,however,it appeared to be limited to the front desk and breakfast area. The renovation did not bother us and we agreed that once completed,the hotel should look quite nice. We were impressed with how spacious the room was and the inclusion of free...
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Dear luvmykid322,
Thank you so much for letting us hear from you. We are so glad that you enjoyed your stay with us. Yes we are in the process of renovating the entire hotel and I can't wait until it is completed. We are looking forward to having you as our guest again in the future.
Respectfully,
Laurie Lawrence-Rose
Corporate...
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Room were very spacious. We had two queen beds that was very comfy there were extra blankets and sheets in the dresser drawer. It also had a coffee maker, fridge, microwave, and hair dryer every thing worked. It was a great room. Nothing to complain about. Thanks to Indie for assitance with my reservation and Ebony at the front desk...
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Dear BPBAtlanta,
Thank you so much for your comments. We are always thrilled to hear that our guest enjoyed their stay. We are looking forward to having you as out guest again in the future.
Respectfully,
Laurie Lawrence-Rose
Corporte Director of Sales
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This is one of the worst hotels I have ever stayed in! When I checked in, I was charged $40.00 for a pet fee when the hotels.com showed it was only $20.00. I paid for my hotel charged completely at hotels.com and because I gave the Clarion my credit card to charge the pet fee they double charged me for...
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Clare D.,
I would like to personally apologize for the problems that you encountered at our hotel during your recent visit. The Clarion Inn & Suites Gateway Savannah is currently undergoing a total renovations, but this is no excuse for these issues. We would greatly appreciated it if your would give me a call to discuss your visit.
Respectfully,
Laurie...
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My wife and I booked this hotel online due to the reasonable price, however, we did not know it was under rennovation. The front entrance of the hotel was blocked where men were using jackhammers. Work continued until 6 PM or later.The room itself was poor. Carpets and furniture were stained. Perhaps this is going to be replaced in the...
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Dear BossHawgLexington_NC,
Thank you so much for your review. Yes the hotel is undergoing a total renovation. The public areas (lobby, breakfast room, business center, swimming pool, fitness room and guet laundry) are almost finished and everything looks great. The entire renovations should be completed by July 1, 2012.
We are indeed located 14 miles from the HIstoric District of...
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