This hotel needs to be condemed. Both the hotel staff and hotels.com were misleading when I spoke with them. The pool hadn't been cleaned in years. The paint on most everything was chipping and railings were rusty. When I booked this for 2 nights recently I was assured that it was up to standards and everything was in working order.... More

Came to Gatlinburg for a week. The room was clean and the view and sound of the river was amazing. The hotel could use a little upgrade but I understand it is under new management and the new mangers are trying very hard to get things up to their standards. Would definitely recommend this motel to anyone visiting Gatlinburg. Very... More

Stayed there with my church for winterfest because it had rated that fit any budget, and we got what we payed for! Stained sheets, holes in the comforter, floor molding coming off the wall, and a running faucet! However, the staff was fairly friendly and the shower water was warm! More

Needs to be condemned!!! No refunds either!!! Nasty, filthy,terrible rooms. The whole place is awful. I would have rathered slept in a tent out in the woods!!! No cars in the parking lot should have been a red flag. The health inspector needs to pay that place a visit. If you do go this place ask to see the room... More

this was by far the filthiest hotel ever in my life, bugs on bagels breakfast bar, room filthy and stunk, refrigerator, coffee pot, hair dryer, all didn't work, parking lighting wasn't on, trash in stairwells,elevator filthy,hair and filth in tub, windows filthy, won't stay here again. ever. More

Great Rate..Balcony on the River ..Convenient to Downtown.. Hot tub ...CLEAN ROOMS ! American Operated .. Free Breakfast .... I searched for a room for Thanksgiving, and The rates were out of sight ..I Booked my stay through Orbitz , Awsome Deal for a Holiday Get away !! I will Definitively Re Book..... More

We stay for 3 nights and somebody stole my gold bracelet and the breakfast was very little … I never stay or recommend to my friends this hotel… Gabriela Z. More

Pictures online looked wonderful must bhave been taken years ago.Room stunk bed headboard broke windows were filthy ice machines did not work,would not except online coupon on room very rude at front desk More

I stayed at the Family Inn 2 times, the price was good for the room we got, very large room, yes it is an older Inn and needs updating but I found it to be close to town and very homey, the room had a very large hot tub, large balconey that was private, maybe because of the location (end... More