I had no idea that Gatlinburg even had hotels this bad. Rooms smell bad and are in disrepair with horrible furnishings. Our first room had a faulty air conditioner and moldy sheets. We asked for a room change but next room was not much better. I read bad reviews for this place before booking but wanted to form my own... More

This was the worse hotel I have ever been in...Dirty, beds werent clean, bathroom bad I wouldnt even take a shower in that place thats how bad it was.carpert never been cleaned...phone was so dirty that i use my cell phone to call for another Hotel.... Place wouldnt return our money which was a bunch of bull they should have... More

The location is very good; however, the carpet in our group's rooms was very dirty and the window unit air conditioner cover was falling off. The pool was not maintained and unusable. The Jacuzzi looked as if it had not been usable for a year. Room doors had paint flaking & some had bottoms held together by 8 or 10... More

This was our first trip to Gatlinburg and we went there because my brother was being married...so we knew nothing about it at all...We were in the Presidential Suite but it was more like the city dump. This was the only hotel available because of a car show. I just don't know where to start with this review..It was down... More

i finally got a refund on the ridiculous hotel that we had previously checked into in pigeon forge and i found this place in the phone book. the lady who took my call was so polite and understanding, her mom is actually the manager now, and they are great. the place is on the river, we were on the second... More

We go to Gatlinburg several times a year. It was a last minute trip, so we needed a hotel that allows pets. That is the ONLY plus for this hotel. Since it was Memorial Day weekend, our goal was to relax around the pool. This was not possible… since we chose the ONLY hotel in Gatlinburg that did not have... More

Worst hotel I've ever stayed at!! The furniture must have been the original furniture that was bought when they first built the place. The remote didn't work to the antique tv. The cover was missing from the AC unit. The wallPaper was peeling off the walls. The floors were nasty. The bathtub was filthy, still had big long black hairs... More

I think anyone that gives family inns of gatlinburg a good review must be related or very good friends because there is no way a real customer would say anything good about this place! The pictures in the vacation guide were very misleading. Why is this place even open? Nasty, had to ask for towels everyday, no iron or hairdryer(which... More