Room was not clean. Had an odor . Put towels in the shower to take a shower. NASTY!!
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- Family Hotel Of America
- Family Hotel Gatlinburg
- Family Inn Gatlinburg

Room was not clean. Had an odor . Put towels in the shower to take a shower. NASTY!!
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the couch is sitting on bricks! the bed is broke one side is pretty much sitting on the floor the jacuzzi tubs look like they have never been washed and they are chipped. the air does not work we had to buy a fan!!! the breakfast consist of old stale cereal and some moldy nasty bagels. the hotel reeks of...
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I made reservations on-line. I only saw good reviews. So after we got there I was very disappointed. The staff at the desk was very friendly and helpful, but after we got into our room, we smelled a dirty smell, but assumed it was because of being closed up. We checked in late on Sunday evening, so we settled down,...
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When we checked in the hotel the people at the front desk were a pleasure. They made sure we had everything we needed. The housekeepers were as friendly as could be, the room was clean, smelled good and had clean lenin on the beds.
If you want southern hospitality this is the place to go! You people did a good...
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My husband and I enjoyed our stay. First of all when entering the lobby we were greeted with a pleasant staff. The room we were in was great. The balcony and views were awesome. I will diffently stay here again. Thanks to the staff who are awesome.
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Made reservations 8 mo. in advance for two rooms for my husband and I, my brother and his wife going down for the car show. Got there to our adjoining rooms and when we went in - someone else was already there. When I made the reservations I asked for a handicapped room for my brother. When we got there...
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Protect yourself and your family. DON'T STAY HERE! Someone went into our room while we were out and took our debit card and got $300.00 from it at the Tramway Mall ATM. We had to make a police report. General Managment "Mary" did not care or want to help, in fact she even made a comment directing she felt we...
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Upon checking in to the room we found out that the elevator was stuck between floors with people inside. This was at 7:00PM on the 4th of July. This is a 6 floor facility and we were on the 5th floor. We went to check the room and found it tainted with smoke odor. We requested a smoke free room....
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Thought by the pictures I would enjoy this hotel, unfortunatley that did not happen. The pictures viewed by myself and friends were very deceptive. When we arrived to the room
the carpets were filthy, the appliances were rusted, and the furniture was molded. The walls and curtins were water marked and ehte smell was unbearable. Also, I must warn you...
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This is by far the dirtiest most run down place I have ever stayed. First off they messed up our reservation along with the guy in front of me. He kept looking at rooms they were offering and said each on was worst than the one they were in>
Our carpet looked like it had been pulled away from the...
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