This was our first time to Gatlinburg. We own a timeshare in Orlando, but changed it up and went to Gatlinburg. The view of the Smokey Mountains was breath-taking. The concierge desk was helpful, although when purchasing attraction tickets there was only 1 person working. He stated an employee was on vacation. Seems like they would have had someone else... More

Since we are Westgate owners (Myrtle Beach) who previously had a bad experience at one of the Florida Westgate resorts and then read all the negative reviews of this resort, I was concerned that we would be disappointed again. However, we were pleasantly surprised. We called earlier in the day of check-in to let them know we would be arriving... More

We had a nice drive to the resort and check in was fast and friendly, waited about 5 minutes for the room. The view of the mountains from the balcony was breath taking and enjoyed alot. The resort was clean. Only thing we didnt like was after 2 nights they put kids upstairs and they kept us awake all night... More

This resort is very strategically situated between Pigeon Forge and Gatlinburg. Entry to the Great Smoky Mountain National Park is only minutes away, so this is a fantastic spot for exploring the park. We stayed in a 2 bedroom lock-out, so it was really spacious. The view of the mountains were absolutely gorgeous. The kitchen contained all the baiscs, so... More

Reading some of the negative reviews, I almost cant believe we stayed at the same place! The staff were very helpful, the rooms comfortable, and the place was beautiful! I could hear our neigbor snoring though (lol), but not enough to keep me up! More

We had a pleasant stay at the Westgate Smoky Mountain Resort. The “cabins” are lovely and the views were wonderful. Thank you very much to Mr. David Fishlock, General Manager at Westgate Smoky Mountain Resort, and your staffs. I definitely would recommend this resort to anyone and especially to my friends and families in Chicago. More

We stayed from Friday 5/11 to Friday 5/18. Three couples, three one bedroom units in the 304 building, one on each floor (1st, 2nd, and 3rd floors). I had read quite a few reviews before going and so was quite nervous, I will address some of the things listed in other reviews in my own review. We had gone through... More

I took my mom and two kids for the weekend and we had a great time. My mom is still talking about it. We will be come back in the near future. There were a few small glitches, but I have emailed the resort to let them know so they can fix those.The staff is very nice and helpful! Belinda... More

We are owners with Westgate and our home base is Myrtle Beach, SC. This was our first stay at Smoky Mountain Resort and it was wonderful. The staff was very accommodating! Our condo was at the top of the mountain and it was great! Very clean and neat. The view was breathtaking and we loved it. Will definately go back. More