I love the shops here. The stores are small but offer a variety of many different items not found at regular stores. All the shop owners/ employees were very nice and courteous. We had the best tiramisu flavored hot chocolate there.

I am a Hilton Grand Vacations Member and exchanged my points through RCI to stay here for three nights in a Studio. It was extremely small. There were NO DRAWERS for clothing. Only a small closet with cheap shelving to place folded clothes. I had to empty the kitchen utensil drawer to make room for my undergarments. The room smelled... More

We recently stayed at Summer Bay Town Village Inn in Gatlinburg, and from the reviews we read, we were concerned that we might not be able to stay there. I called the motel and talked with the front desk clerk, and she tried to relieve my anxieties. She was correct in her representation. We found the three nights there to... More

Well, let me start with something positive. The location is the best part about this hotel and the hotel staff we very nice and helpful. These two things are the only reason I gave this hotel 3 stars. Beyond that I'd be hard-pressed to give it two. We are actually owners at Summer Bay in Orlando, and have been for... More

I was scared after reading the reviews, but it wasn't too bad. We booked through the Armed Forces Vacation Club which was an easy process. Our room was located in the motel-style building at the end but that provided privacy for us and the other 2 families. They were in end units with a separate bedroom and large fridge. We... More

We recently stayed at the Gatlinburg Townsquare Summer Bay Resort using an Interval Int. exchange. I have been using timeshare exchanges for over 10 years and this was the worst experience I have ever had. The front desk/check in staff were the most rude and unhelpful front desk I have ever encountered. Specifically, Becky has no business dealing with the... More

We were enticed to go to Galinburg on a Summer Bay promotion for 5 days 4 nights. When we arrived our room was old and smelled horribly musty so I asked if that was the only room choice we had. The check in clerk was nice and suggested another room. We found that the heater in that room didn't work,... More

So many problems to list...this is a run-down hotel trying to pretend it's a resort: 1) Upon our arrival, very first thing was to get locked in the room because the deadbolt got stuck; also the TV remote was broken and only 3 channels came in on the cable; maintenance did take care of these - but.....don't they check these... More

Had storms during week they did not keep up with cleaning up around pool area, one girl was cleaning the pool out herself! They do not provide bathroom or kitchen supplies...The studio room is designed terrible...A/C blows right on you when trying to sleep. Can't see the TV while sitting on couch, had to rearrange the room to watch TV... More