Comfy beds, lots of pillows and far enough from the street to be quiet. Just a short walk to restaurants and attractions. Very close to Ripley's Aquarium and the Hard Rock Cafe. We felt very welcomed at check-in and had no problems whatsover during our stay. Also, we got the best price by booking through the Best Western website. Applebee's... More

We had a standard double room. The rooms were very clean, and the staff was exceptionally nice, friendly and helpful! The location was wonderful--near the beginning of all the action. Just a very short walk to anywhere we wanted to go! It was a great value for the price, very affordable! Would recommend and definitely plan to stay there again! More

The rooms a very clean! Can't beat the friendly service at hotel front desk. Great easy in, easy out location. We will definitely stay here again! More

We and our friends were pleasantly surprised at the large ground floor rooms we were given. They both had a fridge, microwave and cable tv. The beds were large and comfortable and the location was very convenient for walking to all the local attractions. Good value for the money More

One member says you need better photos of the Crossroads on your website. But what you have now and what Expedia and Hotels.com show are NOT of the Crossroads. There is no lake in downtown Gatliburg!!! I have no idea what motel those pictures are of on those 2 sites as of 10/26/11, but if you want to see what... More

Located on the North edge of Gatlinburg away from the bustle of the center of town. The room was large with a frig and microwave Front desk staff was friendly and made some recommendations for places to eat. Morning breakfast in the small lobby area consisted of store bought donuts and muffins with coffee. Liked the ground floor room because... More

My parents have stayed here many times. We went as a family trip and the rooms have all been redone. Large rooms and clean. Nice sink area outside the bathroom. The staff is great. The restaurant on the grounds or next door is wonderful. More

We stayed in a King Suite: room 515! it was very spacious and had a huge 2 person Whirlpool in the living room area of our room. 2 full bathrooms also, a bedroom with a huge, comfortable King bed. The maid were very nice, we don't really like for them to come while were gone but they did ask us... More

The front desk clerk Guston is totally rude. I would never ever stay here because of him!!! We were going to check rates with them and he was arrogant so we left. Thanks for nothing! Clerks are The first impression of a hotel, he needs a new attitude. We will go somewhere else! More