The rates are to high for the type of rooms you get the wifi is spotty at best the hot tub doesn't work most of the time the beds are small as heck and the pillows are hard as bricks and the poll is small and full of ducks. The staff would leave for 12 hours at a time so... More

Stayed the weekend here and I have to say that Smokyland has some of the cleanest rooms we have ever stayed stayed in. Extra clean bathroom, and the king bed was very comfortable. Staff was very nice. In the center of town so you don't have to drive anywhere if you don't want to. Only thing is, is you can... More

room smells bad,threshold broken had to kick door open every time we entered,not enough staff, we were sent to another room to get our pillows for ourselves, no ice because of cold weather,wifi didnt work, clothes rack fell when we hung our clothes, jacuzzi was deafeningly loud with no cover on the return, it sucked my finger into it and... More

On our first trip to Gatlinburg we really did not know what to expect. When trying to make our motel reservation there were so many motels listed that I really didn't know which one to pick. I knew that we wanted on in the center of town so we could walk to most things. I selected the Smokyland Motel because... More

We loved this hotel the staff were nice and the rates were good. We were in the heart of downtown and didn't need to drive anywhere the 4 days we spent there. Almost everything was a 10 min walk away. Next time we go to Gatlinburg we will be staying again.

We booked a room here thru Book It and had changed our reservation dates with the smokyland staff weeks prior to our arrival and even confirmed the weekend before hand. Well after driving 6 hours the office staff tells me that they have no rooms avaiable and dont even have us on the list. Had they have been the least... More

My husband and I as well as many of our friends have stayed here for years. Let it be known we will not stay there again. Very dirty, some got there at 3:30 and had to wait 4 hours for a room. Booked months ahead of time and did not get our rooms. Staff rude and very unprofessional. Don't clean... More

My wife and I stayed here and loved it. Sure it is older and an little run down, but the location makes up for it. The common deck overlooking the parade of crazies walking the streets is well worth the price. Parking? We never needed to move the car once parked, you can walk anywhere you want to go, why... More

We stayed there 9/28 with a little worry after reading some reviews and I must say I am so glad we did. We stayed in room 113. It was spotless. There wasn't a stray hair anywhere. It was was properly cleaned from top to bottom. The beds were comfortable and the linens also extremely clean. There was the little shampoos... More