My husband and I visited the Grandover this past weekend as it was our first anniversary. We decided to stay in town (we live very close by) and try the spa. From the moment I booked our appointment I was skeptical. The woman I spoke with on the phone was very unfriendly, almost cold. We arrived at the spa early...
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I had two kids with me and decided to get the junior suite when the reservations clerk said the room was divided in two. When I got to the room, I was surprised to see the room was no bigger than most hotel rooms and the divider was a three foot high partition the size of a cabinet. When I...
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Stayed for two nights for business conference. My conference but husband also attended. Rooms were lovely and well appointed. Very quiet also. As business conference location it was a great place. I didn't use the spa and cannot comment. Golf and tennis appeared to be well kept locations. Located a bit out into suburbs and therefore, had to drive to...
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Amazing property but sadly not very hospitable staff, especially in he restaurant. Very poor personal treatment at the restaurant.
Beautiful spa with very efficient friendly and professional staff.
Best of all was the golf facility and excellently professional employees.
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Dear guest,
Thank you very much for your very objective review of our services, especially of the spa and golf. We very much wish to serve our kind patrons with utmost attention and a harmonious hospitality in every area of the resort; somehow we do fail from time to time and lose the desired harmony for no any acceptable reason...
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On Mother's Day, a gentleman rudely insulted my 8 year old daughter for picking up plates at the Mother's Day buffet, then took them from her and slammed them down. When my wife told him that was no way to speak to her a child, her told her that we must not be from here because we don't know who...
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Dear Guest,
The Grandover management and associates serve every guest whether they are kings, queens or as the English would say commoners with same hospitality and value highly their choice of selecting our resort for accommodations, food and beverage or golf and spa. We wish our services be judged by the acceptable norms of hospitality and not by the interaction...
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The Grandover Resort is simply the most elegant place in the Triad area to have a business function. The resources available - ballrooms, A/V equipment, dining options, etc make it a truly enjoyable planning experience. The staff the day of the event is always checking in and ensuring that everything is going perfectly. We had an outstnding awards event for...
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The managment and Associates of Grandover resort are grateful for your most positive and heart warming review. This objective confirmation from you is the source of our strenght and continous hospitable service we offer. Looking forward for your kind and continueous patronage and we all hope to see you soon.
Thank you
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This was our first visit to the Grandover, but will not be our last. The staff were all warm and attentive. The party we hosted was organized well and the food was superb. The grounds of the resort are gorgeous and well groomed.
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Dear Guest,
First of all thank you very much, for choosing Grandover for your stay during this past graduation week, secondly we all appreciate reading your wonderful positive and objective review of the resort and the services we offer. We would always be at your service with pleasure and hope to see soon at Grandover.
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Customer service is non exsistant! Stay were you are welcome and appreciated.
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Just returned from a 4 night business trip at the Grandover. Right off the bat we ran into trouble. 2 of my female colleagues, after reserving a room with 2 queen beds, were shown to a room with a king bed. Thewt were told the hotel had overbooked the double queen rooms, and this was all that was available. A...
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Dear Guest,
The management and associates of Grandover resort are thankful for your very detailed and objective review. We do offer our sincerest apologies for the choice of room offered to your staff during the market, as you may probably be aware that there are only 51 double queen rooms in our resort, therefore the question of demand and supply,...
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My wife and I stayed at Grandover during Easter weekend. It was a fabulous experience from the moment we got there until we departed. We took advantage of the spa for a couples massage and enjoyed a wonderful dinner (ask for Bryson as your server - he is the best!) and expansive breakfast buffet. Our room on the 11th floor...
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Dear Guest,
First of all thank you very much for choosing Grandover resort and conference center for your stay, we the management and associates of Grandover enjoy reading such a thought provoking and objective review. We shared it with all concerned and use it as tool for training.
We hope to see you at Grandover again again.
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