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Hilton Garden Inn Independence

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Traveller (145)
Room & Suite (88)
Pool & Beach (10)

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About

#7 of 18 hotels in Independence
Location
Cleanliness
Service
Value
At the Hilton Garden Inn Independence hotel and banquet facility, busy executives, leisure travelers as well as meeting planners will be pleased to find everything necessary to make their trip to historic Independence, Missouri relaxing and enjoyable. Newly renovated rooms. Complimentary 24-hour business center. Complimentary self-parking. Wireless internet service throughout hotel and convention center, Evening room service. 24-hour Pavilion Pantry convenience mart. Great American Grill. Indoor pool and whirlpool. Complimentary workout facility and Stay Fit Kits. Whether you are planning a wedding, family reunion, class reunion, sporting event, anniversary or religious celebration, know that by choosing the Hilton Garden Inn Independence hotel, we will make you look good with: 11,000 square feet of meeting and banquet space that accommodates up to 1,400 people and a dedicated sales team to focus on details.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1,031Review2Q+A91Room tips
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Chris S wrote a review 14 Mar
East Grand Forks, Minnesota1 contribution
The hotel was clean and in a good location to the interstate. The staff I interacted with were friendly. The pool area was older and closed but it seemed they were doing some updates. If I was there longer I could review their food and beverage options.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MandyPRN wrote a review Jul 2022
4 contributions1 helpful vote
Hotel's Favourite
Great stay! Rooms were exactly as expected and were very clean. Breakfast was delicious and the staff was wonderful!! We were only there one night, but would have gladly stayed longer if time had allowed.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Hilton Garden Inn Independence
Responded 5 Jul 2022
Dear Mandy, Wow! It warms our hearts to hear that you had an amazing experience. Thank you so much for highlighting our scrumptious breakfast and fantastic staff. They will be honored to be recognized for their hard work. Come back and visit us again soon at Hilton Garden Inn Independence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Studio-Steve wrote a review Feb 2024
Springfield, Missouri176 contributions50 helpful votes
Front desk staff were friendly, however some staff were taking breaks in front of guests and having conversations about their day using some profanity in front of guests and children. Lobby furniture was heavily worn and carpets and upholstery was heavily stained. The hallway carpet and floors were moderately stained and dirty/worn. Trash (pizza box) sat outside other guests doors all night and past check out time the next day. The Room Carpets and upholstery were moderately worn and stained. Th Mattress was soft and great. The sheets were clean but a little rough to the touch. The Bathroom was also moderately worn but clean. The towel rack in the shower reminded me of a cheap drive in motel 6 from 1985. The Water pressure was sub par being on 6th floor. The Faucet barley had enough water to brush your teeth with. Washing ones face was awful and very challenging. Th Wallpaper was peeling off the walls in the room. The tv remote was slick and greasy. The wall thickness and sound deadening was excellent. We could not hear other guests talking, walking, etc. Overall the room was very dated and moderately to heavily used and certainly due for a remodel for sure. The room was quite small for two queens. In my opinion a single king would fit better however I do like the adjoining rooms that both have double queen beds and do not like the king/2 queens adjoining rooms at other hotels. The room air conditioner worked fast and great. I love how it runs all the time for ambient noise. The fan was a little noisy in room 626 tho. However when we arrived in our room the AC was off completely and we he room was about 50-55 degrees. I would have preferred if the rooms were kept warmer for guests arrival like at least 67 degrees, keeping energy savings in mind. 70 if you want a much better customer experience. The Breakfast situation is very confusing with white and red breakfast passes and then just pay outright. The waitress Sam was a little short with guests and hurried guests decision on the continental option before even offering any drinks or explanations on the differences of the continental, hot breakfast buffet and ordering off the menu. It is still unknown what was including in my room booking that included breakfast. There needs to be much more explanation on that by far. The breakfast area was moderately dirty. Our table was EXTREMELY worn and sticky. Our table had permanent marker stains in the wood and looked more like a kindergarten craft table that was covered in syrup. Breakfast items were near tolerable. I ordered the omelet and it was mediocre. My potatoes were mushy and flavorless. My bacon was rubbery. The coffee was surprisingly decent and hot. The apple juice was cold and delicious. The ice machine was broken on our floor. The hot tub was out of order. The elevators were horribly slow. We visit the area very frequently. I’m unsure if I will return. The hotel needs a remodel/refresh at the very least and a little more training for staff. Hope I helped.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kaitlyn H wrote a review Oct 2023
2 contributions
This hotel was dirty and outdated. The beds sucked. The ice machine didn’t work on our floor so we had to go down to the next floor. They DO NOT HAVE FREE BREAKFAST, it was $14 a person. You couldn’t look out the windows. The only plus was It was quiet and there was parking available.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 2 Nov 2023
Thank you for your feedback it is greatly appreciated, we are happy to announce that we are underway with our full and complete renovation. We are hopeful to be complete by the end of 2024. Thank you for choosing HGII.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mike B wrote a review Oct 2023
Centerville, Ohio27 contributions5 helpful votes
Great value, clean room, comfortable bed. Friendly staff and breakfast was very good and freshly made. Location was convenient.will stay again when in area. The staff in the restaurant was very helpful and attentive. .
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 17 Oct 2023
Thank you for choosing HGII we are glad your stay was enjoyable. See you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Getaway557285 wrote a review Aug 2023
1 contribution
Hotel is old & run down. The rooms are in need of repair. The toilet roared all night & we did not get to sleep. This could have been easily repaired. The vanity sink was cracked (big huge crack). The shower handle fell off. Bottom Line: this is an old hotel in need of repair & not up to Hilton standards.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Don’t stay here if you want a good night’s sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 17 Oct 2023
We are underway with renovations and hopeful to be done buy the end of 2024. Your feed back is greatly helpful and we will get on these issues right a away.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fearless33004029086 wrote a review Aug 2023
2 contributions
I was scheduled to stay here for 3 nights while in town on business. I checked out after the first night because of the disgusting carpet, stained sofa, questionable bathtub, outdated technology and broken elevator. My peers opted to stay despite mold issues and a loud knocking sound from an adjacent room's shower. As we sat in the lobby, we observed numerous guests complain about a myriad of issues. There does not appear to be a single update in 15 years. The only positive was the exceptional customer service from the breakfast staff and the $14 breakfast was very tasty.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 17 Oct 2023
We are underway with renovations and hopeful to be done buy the end of 2024. Your feed back is greatly helpful and we will get on these issues right a away.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lori K wrote a review Aug 2023
5 contributions3 helpful votes
We chose this hotel for the easy drive to Kauffman Stadium. We typically stay with Hilton but we were disappointed with this property. Of the two elevators, only one was working, and by the sounds it was making it needed to be serviced soon. The room smelled moldy and the bed was so hard it made it difficult to sleep. The charge for one night was high for the quality of accommodations. We most likely will not stay here again with so many other options in the area.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 16 Aug 2023
We look forward to our full and complete remodel in 2024!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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annmcginity wrote a review Aug 2023
Columbia, Missouri7 contributions
Great staff, well furnished hotel, clean and polished everywhere, and the food was very well prepared for both our catered meals and the restaurant. One note -- every time a staff member saw a visitor, they cheerfully greeted them.
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 16 Aug 2023
Thank you for your feed back and we hope to see you again soon. Thank you again for choosing HGI.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TravelingBender wrote a review Aug 2023
Cincinnati, Ohio64 contributions8 helpful votes
The hotel lobby was nice and the staff were friendly. However, as mentioned in past reviews from people the hotel needs a complete remodel. We stayed on the 5th floor and the entire hallway and room were muggy and humid. Even with running the A/C it smelled wet and humid throughout our entire stay. The worst part was the bed sheets and pillow cases felt damp due to the humidity on that floor.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Avoid the higher floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HGI Independence, Marketing at Hilton Garden Inn Independence
Responded 17 Oct 2023
We are underway with renovations and hopeful to be done buy the end of 2024. Your feed back is greatly helpful and we will get on these issues right a away.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 547 - RM 740 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn independence hotel independence, hilton independence, independence hilton garden inn
LOCATION
United StatesMissouriIndependence
NUMBER OF ROOMS
201
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HILTON GARDEN INN INDEPENDENCE: UPDATED 2024 Hotel Reviews, Price Comparison and 197 Photos (MO) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Independence
What are some of the property amenities at Hilton Garden Inn Independence?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Independence?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Independence?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Hilton Garden Inn Independence?
Yes, free parking is available to guests.
Are there opportunities to exercise at Hilton Garden Inn Independence?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Independence?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Independence?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Independence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Hilton Garden Inn Independence accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.