This hotel has old world beauty and charm, but the customer service at this property is not up to the usual over the top Ritz-Carlton standards. I found the staff to be less than excited about working at this hotel and fairly unresponsive to basic questions. For example, they appeared uneducated about the hotel's basic ammenties and they acted board... More

We booked this hotel because of it's luxurious style and convenient location near the French quarter. Not exactly a cheap getaway hotel, but it's definately a great pick for a romantic weekend for two. This place has all the commodities you can wish for in a hotel. Easy valet parking, excellent friendly and well trained staff, great kitchen, classy and... More

I have never been unhappy at a Ritz Carlton, and my stay at the Ritz Carlton in New Orleans this past weekend was no exception. The hotel is beautiful, but still charming. We loved walking in during the evenings and hearing the live jazz music. My husband and I inadvertently planned our trip during Tulane's graduation weekend. Despite how full... More

I'll bet Jeremy Davenport didn't know he had an 8 year old fan base! Last year my son Jack was disappointed we didn't visit, he just got the Jememy Davenport cd. This trip he found out we were going on a romantic trip to New Orleans and pretty much insisted on coming with us, planned his wardrobe and of course... More

Traveled here for a quick get away. Hotel is beautiful! Staff was very informed and seemed to know there jobs. Rooms are beautiful. Furniture is antiques with great linens on bed. We were on the 12th floor overlooking Canal St. We could still hear the sirens during the night. Next time I will request a courtyard facing room. More

Gorgeous lobby; luxurious room- with all the amenities; wonderful lounge with fantastic jazz; short walk to Bourbon Street and convenient to just about everything the city offers; attentive and perfectly trained staff . Top Shelf! More

I'm an Hilton Diamond guy,& have been for 10 years. My wife & I were attending a trade association meeting held @ the Ritz Carlton, so even though there was a Hilton property across the street, we gave it a shot. Management knocked it out of the park! We upgraded from the standard room to club level. The room was... More

If I hadn't read The New Revised Gold Standard, a book about how the Ritz Carlton won 2 Baldridge Awards for customer service, I might feel differently, but this is the Ritz. I expected to be wowed. Not only wasn't I wowed, but I have to say this is one of the weirdest hotel experiences I've ever had. The maid... More

My partner, Jake and I, both LOVE New Orleans and never miss Jazz Fest (last weekend in April and first weekend in May). As one cab driver put it, a number of years ago - "The nicest people come to jazz fest". Jake's gone every year for 15 years and we just celebrated our 10th year in a row. Not... More