We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 148 New Orleans hotels »

The Ritz-Carlton New Orleans

4.5 of 5
921 Canal Street, New Orleans, LA 70112
Hotel amenities
The Ritz-Carlton New Orleans
Ranked #15 of 148 hotels in New Orleans
4.0 of 5 stars 613 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

613 reviews from our community

What travellers say about this hotel
  • Club level(35)
  • French quarter(27)
  • Bourbon street(18)
  • Very nice(14)
  • Davenport Lounge(11)
  • Room service(8)
  • Common area(7)
  • Only complaint(7)
  • Valet parking(4)
  • Friendly and helpful(4)
Traveller rating
    320
    147
    64
    57
    25
Only show reviews for Family (67) | Couples (217) | Business (136)
Date Rating
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 26 May 2012 NEW

While the Ritz-Carlton brand is synonymous with stellar service and lovely properties, its New Orleans property falls short on the first criterion. The facilities are beautiful, the location excellent (near the French Quarter but not at its noisy centre), the rooms comfortable, the spa wonderful, the food excellent. The hotel's biggest challenge is service. For example, they called my room... More

Was this review helpful? Yes
Tucson, Arizona
Senior Contributor
38 reviews 38 reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

This hotel has old world beauty and charm, but the customer service at this property is not up to the usual over the top Ritz-Carlton standards. I found the staff to be less than excited about working at this hotel and fairly unresponsive to basic questions. For example, they appeared uneducated about the hotel's basic ammenties and they acted board... More

Was this review helpful? Yes
See 3 more reviews by TravelHistory for New Orleans
Niceville, Florida
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 24 May 2012 NEW

We booked this hotel because of it's luxurious style and convenient location near the French quarter. Not exactly a cheap getaway hotel, but it's definately a great pick for a romantic weekend for two. This place has all the commodities you can wish for in a hotel. Easy valet parking, excellent friendly and well trained staff, great kitchen, classy and... More

Was this review helpful? Yes
New York City, New York
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 23 May 2012 NEW

I have never been unhappy at a Ritz Carlton, and my stay at the Ritz Carlton in New Orleans this past weekend was no exception. The hotel is beautiful, but still charming. We loved walking in during the evenings and hearing the live jazz music. My husband and I inadvertently planned our trip during Tulane's graduation weekend. Despite how full... More

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
24 May 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Thank you for expressing your concern regarding the separate elevator systems. We have a separate guest elevator to ensure that non-guests cannot access the guestroom floors from the first floor of the hotel. While it may seem like an inconvenience,... More

Houston, TX
Senior Contributor
27 reviews 27 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 21 May 2012 NEW

I'll bet Jeremy Davenport didn't know he had an 8 year old fan base! Last year my son Jack was disappointed we didn't visit, he just got the Jememy Davenport cd. This trip he found out we were going on a romantic trip to New Orleans and pretty much insisted on coming with us, planned his wardrobe and of course... More

Was this review helpful? Yes
See 6 more reviews by TXCtrow for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
24 May 2012

Thank you for taking the time to share your experience in The Davenport Lounge. We sincerely appreciate your patronage and the photo of Jack with our headline entertainer Jeremy Davenport. Jeremy is an ambassador for the city and for our hotel. We hope that you will return again and appreciate that you took the time to write about your memorable... More

Louisiana
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 20 May 2012 NEW

Traveled here for a quick get away. Hotel is beautiful! Staff was very informed and seemed to know there jobs. Rooms are beautiful. Furniture is antiques with great linens on bed. We were on the 12th floor overlooking Canal St. We could still hear the sirens during the night. Next time I will request a courtyard facing room. More

Was this review helpful? Yes
See 4 more reviews by tblanchard for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
21 May 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Your review is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you very much for helping us, we appreciate your feedback and look forward to your return. More

New Haven, CT
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 May 2012

Gorgeous lobby; luxurious room- with all the amenities; wonderful lounge with fantastic jazz; short walk to Bourbon Street and convenient to just about everything the city offers; attentive and perfectly trained staff . Top Shelf! More

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
21 May 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage. Your review is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you very much for helping us, we appreciate your feedback and look forward to your return. More

Portland, OR
Top Contributor
123 reviews 123 reviews
Reviews in 70 cities Reviews in 70 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed 20 May 2012

I'm an Hilton Diamond guy,& have been for 10 years. My wife & I were attending a trade association meeting held @ the Ritz Carlton, so even though there was a Hilton property across the street, we gave it a shot. Management knocked it out of the park! We upgraded from the standard room to club level. The room was... More

Was this review helpful? Yes
See 5 more reviews by grapdad for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
21 May 2012

Thank you for taking the time to share your stay on the Club Level of The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage, especially from a fellow hotelier. Your review is incredibly important to us as a hotel that prides itself on providing the finest service and facilitates in the city. Thank you very much for helping us, we... More

Louisville, Kentucky
Senior Contributor
28 reviews 28 reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 19 May 2012
1
person found this review helpful

If I hadn't read The New Revised Gold Standard, a book about how the Ritz Carlton won 2 Baldridge Awards for customer service, I might feel differently, but this is the Ritz. I expected to be wowed. Not only wasn't I wowed, but I have to say this is one of the weirdest hotel experiences I've ever had. The maid... More

Was this review helpful? Yes
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
21 May 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. Please contact Matt Helms or Donna Brown directly to discuss the issues that you experienced and your concerns. They can be reached at 504-524-1331 and would like to speak with you. Your review is incredibly important to us and we appreciate your feedback. We hope... More

Cambridge, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 18 May 2012
2
people found this review helpful

My partner, Jake and I, both LOVE New Orleans and never miss Jazz Fest (last weekend in April and first weekend in May). As one cab driver put it, a number of years ago - "The nicest people come to jazz fest". Jake's gone every year for 15 years and we just celebrated our 10th year in a row. Not... More

Was this review helpful? Yes
See 2 more reviews by MEBass for New Orleans
RitzManagement, Manager at The Ritz-Carlton New Orleans, responded to this review
21 May 2012

Thank you for taking the time to share your stay at The Ritz-Carlton, New Orleans. We sincerely appreciate your patronage and are glad that you chose to extend your stay with us. We will pass along your glowing comments about Julian and Ellie. Your review is incredibly important to us as a hotel that prides itself on providing the finest... More

Travellers who viewed The Ritz-Carlton New Orleans also viewed

The Roosevelt New Orleans, A Waldorf Astoria Hotel
Show Prices ABS:HotelCheckRates-d111970?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Omni Royal Orleans
4.5 of 5 stars 834 Reviews
New Orleans, LA
Show Prices ABS:HotelCheckRates-d89115?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Royal Sonesta Hotel New Orleans
4.5 of 5 stars 919 Reviews
New Orleans, LA
Show Prices ABS:HotelCheckRates-d93034?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 148 hotels in New Orleans, ranked by popularity »

Been to The Ritz-Carlton New Orleans? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Ritz-Carlton New Orleans

  • New Orleans Ritz Carlton
  • Ritz New Orleans
  • Ritz Carlton New Orleans
  • Ritz-Carlton New Orleans
  • New Orleans Ritz
  • New Orleans Ritz-Carlton
Address: 921 Canal Street, New Orleans, LA 70112
Price range (per night):* RM716 - 1,787

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton New Orleans, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Ritz-Carlton New Orleans
Show the lowest price for this hotel (from our partners)
Show Prices