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All 150 New Orleans hotels

Crowne Plaza Hotel Astor-New Orleans

4.0 of 5
739 Canal Street at Bourbon, New Orleans, LA 70130 (Central Business District)
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Crowne Plaza Hotel Astor-New Orleans
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72%
Ranked #55 of 150 hotels in New Orleans
228 traveller photos
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1,059 reviews from our community

Traveller rating
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    338
    158
    98
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Families
138
 
Couples
283
 
Solo
45
 
Business
249
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
iluvdatiger
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 24 May 2013 NEW

Stayed here last weekend for a wedding. The bellmen and valet men were on fire this weekend. We had a group of about 12 women that needed to get uptown. Traffice was horrible, but the valet guys knew a van cab company to call to pick us up and escorted over to a side street to make sure we didn't... More

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See 25 more reviews by iluvdatiger for New Orleans
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 23 May 2013 NEW via mobile

Very nice place with an awesome staff. Every member of the staff that we bumped into was very polite and courteous. Our cleaning lady, Tina was wonderful. She was very gracious and did a wonderful job, even when we kept interupting her cleaning. Lol. Merlin was an excellent help to us and our Aunt who broke her foot on the... More

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denver
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 23 May 2013 NEW

This is a party hotel. Period. It sits right on the corner of Canal and Bourbon, so when I was there for a conference, it was filled with people having bachelor/bachelorette parties, and the lobby was constant chaos. If you're looking for a quiet place to relax, this isn't it. The worst part though, is that it's not clean. When... More

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Houston, Texas
1 review
5 of 5 stars Reviewed 22 May 2013 NEW

A fabulous girls weekend and birthday celebration couldn't have been any better a choice than at the Astor Crowne Plaza. We arrived on a very rainy Friday rush hour evening and were greeted cheerfully and with umbrellas at the curb to assist with our luggage. (Even though it was only for the weekend, a group of 6 ladies can have... More

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Santo Domingo, Dominican Republic
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

Very nice hotel, great locations,in the same Bourbon st. , Front desk personal very professional, manager on duty Mr. Allen nice and kindfull, valet parking team hard work...you do not need to rent a car you can walk any place, or take a bike taxi, very good breakfast in hotel restaurant, some problems with the internet conections.

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See 2 more reviews by pablo v for New Orleans
Missoula, Montana, USA
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 21 May 2013 NEW

I travel A LOT for business to many different locations around the US and the world. This was one of the WORST hotels I've ever stayed in as not only a guest, but a conference attendee. If you want a great location for Bourbon Street partying, this is the place to stay and it shows. The rooms were gross. The... More

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See 10 more reviews by MTRoamer for New Orleans
Virginia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

Stayed here for Jazzfest 2013, booked the room well in advance. I was excited to finally stay right on Bourbon St. As many others say, the valet isn't the greatest, as their isn't much room to pull your car over and unload. Not that big of a deal. My stay was good, but check-in was the poorest aspect of my... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
21 May 2013

Thank you for sending such a detailed review. Your comments are valuable to us in our continual strive for service excellence. Please accept our apology for your initial greeting at the front desk. I was pleased to read that the remainder of our team you came in contact with were friendly and hospitable. Rest assured this review will be shared... More

adelaide
1 review
2 of 5 stars Reviewed 18 May 2013

Looks nice from the lobby but that's where it ends. Room filthy carpets dirty and blood stain on bed. Bath dirty, shower head hanging out from wall. Had to call to fix bath tap from leaking. Hairdryer didn't work. Both were fixed but not a good start. Room 3 rooms away flooded due to person hanging something from fire sprinkler.... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
21 May 2013

Whew, not what we like to read on tripadvisor. Please accept our apologies for the terrible experience. There is no excuse for the condition of your room regarding cleanliness and again we wish to extend our sincere apologies. We do need to explain the sprinkler issue in further detail. As you mentioned, a guest hung a hanger on the sprinkler... More

Naperville, Illinois, USA
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 16 May 2013

I attended a trade association meeting in New Orleans; people from Japan, Europe, Canada, and the US all traveled and met at the Astor Crown Plaza Hotel. We occupied a good portion of the second floor's meeting space for 3 days. Many of us also stayed at the same hotel. Everything worked out ok. I would recommend the hotel, and... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
17 May 2013

How kind of you to take the time to detail your New Orleans Expereince. We were delighted to read that you enjoyed the hotel as well as the city. Extremely pleased to hear that you felt safe while visiting. I do wish to apologize for the wifi. The hotel does have some challenged spots with smooth connectivity but the good... More

Top Contributor
68 reviews 68 reviews
3 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 15 May 2013

Dana , at the front desk , was a gem as she lent us her manager's umbrella on a rainy Friday evening ! ( yes, we did return it) . Our room was very nice and clean , and because it was on the 8th floor was quiet. Breakfast in the dining room was one of the best that I... More

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Astordz, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
17 May 2013

Thank you for your review! We were delighted to read that the hotel meet your expectations and we do apologize about the valet issue. A special thanks for mentioning both Anna and Dana. They are two great examples of our genuine, southern hospitality and they will be tickled by your mention. Thank you for your patronage and we hope to... More

 
 
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

Also Known As:
Astor Crowne Plaza
Crowne Plaza New Orleans
Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Phone Number:
Region: United States > Louisiana > New Orleans > Central Business District
Amenities:
Bar/Lounge Business Centre Fitness Centre Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotels in New Orleans
#42 Family Hotels in New Orleans
#53 Business Hotels in New Orleans
Price range (per night): RM486 - 1,169
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Come experience 'Southern Hospitality' at 'The Place to Meet' in New Orleans! The Astor Crowne Plaza Hotel-New Orleans is located at the gateway to the world-famous French Quarter at the corner of historic Bourbon and Canal streets. Our location is unsurpassed in 'The Big Easy' and is within walking distance to all the downtown attractions and world-renowned restaurants! Enjoy the perfect blend of old world charm infused with modern luxury and convenience! This non-smoking 693 room, 4-diamond New Orleans hotel will welcome you with our warm and friendly staff, 24-hour in-room dining service, concierge and business services, valet parking, bell services, out-door pool, and fitness center. The Astor Crowne Plaza Hotel-New Orleans is honored to host Dickie Brennan's newest restaurant, the Bourbon House, offering seafood entrees and classic New Orleans Creole Cuisine. As the locals say Laissez les Bon Temps Rouler - Let the Good Times Roll at the Astor Crowne Plaza Hotel in New Orleans! ... more   less 
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