This was our first stay at the Sheraton. Great location!! I called ahead of time for a early check in and was told they couldnt confirm until noon but to come in when we arrived and if nothing was available they would store our luggage so we could valet park. When we arrived around 11 we were greeted by a... More

Firstly I am a Starwood Preferred Guest member. We booked the hotel 6 weeks in advance and paid in full which included continental breakfest. On the day of arrival we rang at midday to advice that we would not be arriving until after midnight and the lady said that she would make a note. When we arrived at 1.15am we... More

We had a conference here. First of all, the staff was friendly and the location can't be beat. It's right in the middle of everything and we were able to walk everywhere we wanted to go. It was great! Before my trip, I had "upgraded" to the club level. They assigned me to a room on the top floor... 49.... More

My family stayed at the Sheraton for two nights while celebrating our daughter's graduation. We had a club room on the 49th floor. We had anticipated a late check-in, and the staff were waiting for us when we arrived around midnight. The views from our room were spectacular, especially with the floor to ceiling windows. We took advantage of the... More

I usually like to provide positive feedback but regarding Sheraton New Orleans Hotel I have to recommend avoiding it if possible in your next trip to beautiful NO. Massive construction and great location are your first impressions but after you walk in the people from the lobby welcomes you with a sour smile and unpleasant attention. Once you are in... More

Very convenient to the French Quarter and roads to the west. Great accommodations. This property is undergoing major renovations, and management was courteous in explaining this on check-in, and seeking to provide schedule of work so we would know what to expect. We did receive intermittent Internet access problems in the room (blamed on renovations in the floors below), but... More

I stayed in this property as part of a conference. My stay was for three nights. The rooms are very noisy and very dated. I had the hotel move me to a different room after the first night. Despite being a considerable distance from the elevators, the constant whiring, squeeking, and banging of motors could not be drowned out by... More

We booked online and got the price we wanted to pay, AFTER we arrived we were told there is a $33 a day fee PLUS tax to valet our rental car. IF we had been told this in advance, we would of made other plans, we did not use it for the 3 days and it was wasted $$. Also... More

Stayed there after the jazz festival. Not such a nice place. The hotel rooms were noisy and the maid service was late and rude. The bathtub had mildew. Starbucks always backed up with a line. Rooms are just average. More