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Hilton New Orleans Riverside

3.5 of 5
2 Poydras St, New Orleans, LA 70140
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Hilton New Orleans Riverside
Ranked #34 of 148 hotels in New Orleans
4.0 of 5 stars 1030 Reviews
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1,030 reviews from our community

What travellers say about this hotel
  • French quarter(123)
  • Very nice(46)
  • Convention center(37)
  • Great location(36)
  • Room service(26)
  • Bourbon street(22)
  • Mississippi river(22)
  • Executive Lounge(20)
  • Harrah casino(16)
  • Riverwalk mall(13)
Traveller rating
    399
    331
    172
    79
    49
Only show reviews for Family (121) | Couples (235) | Business (412)
Date Rating
Toronto
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

Way better than the Double Tree down the road. We were booked for 5 nights at DT but checked out after first night and came here. Decent place with clean rooms that have a fridge. More

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See 6 more reviews by arctush for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

We are happy to hear that you enjoyed your stay with us. We certainly enjoyed having you here and we look forward to seeing you again whenever your travels bring you back to New Orleans. Executive Office Hilton New Orleans Riverside More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 25 May 2012 NEW

This hotel is in an amazing location. Close to bourbon st and there is a casino across the street. You are within walking distance to everything. The breakfast buffet is worth it. It has a lot of options and it taste sooo good. I would recommend this hotel for everyone. The staff was Great and their customer service was A+++ More

Was this review helpful? Yes
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

It certainly was a pleasure having you here with us and we look forward to seeing you again when your travels bring you back to New Orleans. I have shared your very nice comments with our team and we appreciate your kind words. Please keep us in mind when you start making your New Year's Eve plans - New Orleans... More

Orlando, Florida
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 24 May 2012 NEW

I attended a conference and loved the hotel. The location is amazing, so much to do! If going to New Orleans I highly recommend this hotel for leisure or business. AND you must try the oysters at Drago's. More

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See 4 more reviews by Janette H for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

It was a pleasure having you here and we look forward to seeing you again whether it is for business or just plain R&R. We are very proud of the Drago's team and I have shared your comments with them. When you are ready to return, let us know and our Concierge and Reservations teams will be happy to assist... More

Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 24 May 2012 NEW

Dirty, small rooms. Mine had a leaky faucet, hole in bathroom door, blinds that would not close, closet door that would not open, dusty furniture and a phone that didn't work. All for 300 per night after taxes, fees, etc. Hilton, you need to clean up your act. More

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problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

Thank you for your feedback of your recent stay with us. Please accept our sincere apologies for your room accommodation. Comfort is an important part of your stay, and a goal of ours, and we are sorry for this shortfall. We are soon to begin our main tower guest rooms renovation project and we are very proud of the new... More

McMinnville, Tennessee
Contributor
11 reviews 11 reviews
3 of 5 stars Reviewed 23 May 2012 NEW

The hotel was clean and close to Harahs casino and Riverside mall. But all the reasons we chose this hotel we soon found out at check-in were going to cost us more! If you like to workout each morning that will be 10$ per day, if you need internet access, that will be $15 per day. Most big name hotels... More

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See 10 more reviews by MariAnn C for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

I appreciate your review of your recent stay at Hilton New Orleans Riverside. I understand that you were unhappy with some of the charges you experienced. I apologize if the charges were not clear when you booked the room. We will be sure to improve upon this in the future as guest feedback is incredibly important to us. Thank you... More

Sacramento, CA
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 23 May 2012 NEW

This property is a WOW property. Staff were attentive, food was great (Try the oysters!!) room was standard but very comfortable, location was close to everything! I recommend Gail Caughron of "All About New Orleans" the kiosk just outside the hotel at the Riverwalk waterfront for pre-purchasing tickets for plantation tours, riverboat cruise, swamp/airboat tour, etc. Gail's recommendations were fabulous... More

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See 5 more reviews by CaliforniaKit for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

Thank you for the very nice review. We certainly enjoyed having you here and we look forward to seeing you again whenever your travels bring you back to New Orleans. We will pass on your kind words about Gail on to her and to her manager as well as the Drago's team. Lots of fun events scheduled here in New... More

Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

I've stayed here twice for conferences. The trolly to take you to Bourban St. is just steps away. It also within walking distance of Bourban St. as well as Harrah's casino (across the street); the trolly that takes you to the garden district; and many restaurants. While it could use some up-dating, the beds are comfortable and a river view... More

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problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

Thank you for choosing the Hilton New Orleans Riverside as your New Orleans destination. We certainly enjoyed having you here. In just a week or two we will begin our rooms renovation project in our main tower and we are very excited about the new product we will be offering our guests later this Fall. Hopefully you can find time... More

Las Vegas, Nevada
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

I've stayed at this hotel multiple times for work and this is the first stay in the rennovated tower. It is a must for all future visits. The rooms look great, fresh clean lines and very stylish. Plus no long walks from the far away tower! Much easier when travelling on business. Great location to walk to bourbon street etc,... More

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See 4 more reviews by Lisa P for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
26 May 2012

It is great to hear that you enjoyed your stay with us. We always enjoy having you here and thank you for the great review. Lots of fun events schedule here in New Orleans this Fall and early in 2013, hopefully you can find some well deserved R&R time to come back and enjoy what the city has to offer... More

Tallahassee, Florida
Senior Contributor
39 reviews 39 reviews
Reviews in 11 cities Reviews in 11 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed 21 May 2012 NEW
2
people found this review helpful

I dislike writing negative reviews...truly, I do. However, I love the Hilton brand and expect more from their properties. I arrived in a van full of fellow meeting planning professionals who were there for the Society of Government Meeting Professionals Annual Education Conference. The conference hosted more than 1,000 meeting and hotel professionals, and my expectations were admittedly high, not... More

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Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 May 2012 NEW
1
person found this review helpful

My wife and I stayed here for a work event. My main takeaway is that the place is dated. It just feels like you're in the late 80's or early 90's. The rooms were ok but also tired looking and there were some nasty stains on the shades plus the rugs were worn out. The location on Poydras was good,... More

Was this review helpful? Yes
See 3 more reviews by brommy15 for New Orleans
problemdoc, Manager at Hilton New Orleans Riverside, responded to this review
25 May 2012

Thank you for taking time to write a review about your recent stay at our hotel. We appreciate your feedback and we are very sorry you were unhappy with your guest room. We have spoken with our Housekeeping team and we will address those areas of concern. Guest feedback is important to us and we are taking your comments into... More

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Additional Information about Hilton New Orleans Riverside

  • Hilton Hotel New Orleans
  • Hilton Riverside Hotel New Orleans
  • Hilton New Orleans
  • Hilton Riverside New Orleans
  • New Orleans Hilton
Address: 2 Poydras St, New Orleans, LA 70140
Price range (per night):* RM518 - 1,237

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