I chose to stay at this hotel because of the convenience of free airport shuttle since the rental car desk at SPI would already be closed when my flight arrived at 10:45pm. When I made my reservation, I was told to call the hotel the day before to confirm the airport shuttle, which I did. When I arrived at the...
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Thank you for taking the time to provide us Feedback. I apologize if we did not explain our shuttle procedures better. With the delays that flight times can have, we ask that our guests contact us when they arrive at the airport. Our shuttle drivers will depart the hotel right away. Thank you for complementing our drivers. I will be...
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I finally got to stay in this hotel after many years of admiring it from the outside. The room was nothing special whatsoever. The lobby is very nice, but the staff seemed stuck-up and looked at you like you were a criminal. Once was enough for me.
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I am sorry to read you did not have a pleasant experience while staying with us. I would certainly expect more from my staff, and considering how much effort we put into customer service, I was taken back to read some of your feedback. I have followed up with each department to ensure we are treating our guests with the...
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Check-in was unusual, being on the second floor but it was very quick and pleasant. We were given a room on the 8th floor with two comfortable double beds with plenty of soft pillows and a huge bathroom. The bathroom was very clean and looked newly decorated with a lovely powerful shower. The room had a coffee-maker, fridge, iron, ironing...
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Thank you for providing feedback about your stay. I truly appreciate your compliments of our room amenities and cleanliness. We do offer safety deposit boxes at the front desk free of charge.
We currently offer free wifi to all members of the Priority Club program. This is a free program that includes all hotels in the IHG chain.
I am...
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I booked the Crowne Plaza very last minute on Friday afternoon. We were going to UIS to see a comedian and planned to spend the night but didn't make reservations in advance. Last time we stayed downtown and had a blast. Crowne Plaza is right on I-55 and in the middle of all the chain restaurants. Not really our kind...
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Thank you for your review. I am glad to read the kids were not too much of an inconvenience during your stay. Thank you for complementing our rooms and our cleanliness; that is much appreciated. We are pleased to read you were totally satisfied. I hope we can count on your reservation next time you make a trip to Springfield.
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Have stayed at the Crowne Plaza twice in the past few years. Both were excellent stays. Nice rooms, good staff, nice pool, nice exercise room.
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A simple review can go a long way. Thank you for taking the time to compliment our hotel.
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Big Prioirity Club member here and generally go for a Crowne Plaza if I can get a competitive rate. I got the rate, then got a little scared after reading some reviews on TA.
Important to note: while TA reviewers seem to delight in praising restaurants, and they seem to love ripping hotels - you'll find very few positive reviews....
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Thank you for your review, Farmer. I appreciate you reassuring our guest that our hot water issue has been resolved. And to answer your question, yes, we will be making updates to our hotel in the near future. As the details to our updates are in the process of being finalized, I can only offer that we are very exited...
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We had a wonderful weekend visit to Springfield, IL. Crowne Plaza was a wonderful hotel with all the amenities. We scored this hotel off of priceline. We enjoyed our visit our visit to the Land of Lincoln. The Lincoln Museum was fabulous. One of the best museums I've visited.
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Thank you for your kind words about our hotel and our city. We hope you will stay at the Crowne Plaza if you return to Springfield for another trip to the museum. Thank you for staying with us!
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Stayed here for a wedding over the weekend. When I checked in, they didn't give me a choice of rooms - they booked me in a smoking room. Even though I do smoke, I always get non-smoking due to the smell in the room. This room was no exception - very bad smell. Some hotels that offer smoking rooms do...
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Thank you for your review. I apologize we booked you in a smoking room if you did not request that specific room type. Thank you for your compliment of the staff, and yes, we would have been happy to move you to a non smoking room if it was available. I will speak with the staff to ensure we are...
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Attended a conference at the Crowne Plaza and stayed one night. We were able to check in early and the front desk help were friendly and professional. They were able to give us adjoining rooms which we requested. We had standard rooms which were clean and the beds were comfortable. The dressers were a bit worn. The bathroom was a...
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I am pleased to read your kind words in regards to our staff. We certainly appreciate you taking the time to express your positive experience while visiting our hotel. Also, thank you for your specific compliments in regards to the hotel guest rooms and conference area. Your review is certainly appreciated. We hope the next time you visit Springfield we...
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I came to the Crowne while attending an event down town. I couldve stayed at the Hilton, the Lincoln, or a couple of Marriott's. But no I chose the Crowne Plaza.
The front Desk clerk was very nice and polite, but she was doing everything alone, with no one to help answer phones or anything. While I was checking in,...
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Thank you for your review. I appreciate your kind words regarding the staff, and do apologize if we seemed to be under staffed during the time of your visit. We staff each department with the intentions of having the ability to provide exceptional customer service. I apologize if we did not provide the level of service you should expect from...
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