The staff was very nice and the room was clean but the hotel itself is in need of a SERIOUS update. Way overpriced for the dated look it has now.
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- Comfort Inn Springfield
- Springfield Comfort Inn

The staff was very nice and the room was clean but the hotel itself is in need of a SERIOUS update. Way overpriced for the dated look it has now.
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Great facility--the room and hotel are above normal Comfort Inn standards (which have slipped over the past couple of years). The staff was one of the best I have encountered in a long while. Extremely friendly and helpful. Thanks for a great stay!
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This place is gross. Gum on the ceiling in the hallway, poop on the rim of the toilet, 3 of
the four screws in the lock on the door are coming out, the knob on the bathroom is loose
and sure to fall off soon, hot tub out of order, the bag for the ice bucket was a garbage
bag-...
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Our primary goal each day is to exceed the expectations of all our guests and consquenting is dissapointing to learn you are unhappy. Please know this is not our normal standard of service. I am using your comments as a training tool for our housekeeping staff on the importance of reporting maintenance issues to our maintenance staff immediately so that...
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We stayed here one night on our way home from Branson Missouri. Our room was very nice and clean with a refrig. and microwave, large flat screen TV and a king size bed. The bed was very comfortable. There was a large jetted tub in the bathroom did not use it so have no information on that. We walked to...
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We were in Springfield for the weekend working. We stayed at this hotel for one night. I was very disappointed especially for the price. When we walked in the front desk clerk was on the phone. We stood and waited for him to finish his call which he informed us was with his boss. Really his boss continued to gossip...
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Thank you for choosing the Comfort Inn. Our goal is provide great service for all our guests each and every day. I am sorry that we fell short on this visit. I absolutely know that as the manager I was not "gossiping" about another guest and apologize that one side of the conversation led you to believe that. If an...
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I arrived in Springfield late due to conflicting day events. I was pleasantly surprised the entire check in process took less than 2 minutes which I appreciated since I was tired from driving. The front desk staff was very friendly despite it being late which I welcomed. I was placed in a handicapped room which surprised me, but was fine....
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Stayed here on a Friday during this summer for one night. Got a rate of 59 because of a coupon from roomsaver. At first glance everything seemed ok for a cheap hotel but as time went on we became so grossed out by how dirty everything is we will not go back. 1.) The elevator stunk bad. 2.) the carpet...
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Springfield, Illinois (Abe Lincoln Country) has a lot of hotels/motels to stay but don't even think about staying here at this Comfort Inn. We have stayed at nice Comfort Inns all over the country but sadly this is one of the worst operated Inns in their company. They messed up twice on our reservation. 80% of the front staff is...
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Snot in the sink.
Shaving debris in the ice bucket.
Disgustingly dirty.
The experience has convinced me to never us Comfort Inn again.
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We wanted to go to the Lincoln Presidential Museum so used we one of the those discount hotel books to find a place an easy drive to the museum the next morning. It is amazing to me how the Choice Hotel franchise can vary so much from product to product. I have stayed in Sleep Inns (supposedly the cheaper brand)...
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