I stayed at the Holiday Inn Exoress in Springfield, IL for a conference. I expect this brand of hotel to be adequate, but was happily surprised that this hotel was excellent. The rooms were clean, comfortable and extremely quiet. I had one of the two hotel rooms closest to the elevators and was happily surprised to not be awoken constantly...
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Dear Guest,
Thank you for sharing your feedback from your recent stay at Holiday Inn Express Springfield. We’re delighted to read just how much you enjoyed your stay and thank you for complimenting us on the accommodations.
I look forward to an opportunity to welcoming you back to in the near future.
Sincerely,
JKeller-GM
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This hotel is located on "hotel row," with easy highway access and lots of restaurants within a few blocks. It was surprisingly quiet, considering that we stayed on a busy Saturday night. The room was not overly large, but had what we needed in the way of furniture. Oddly, the beds were made up neatly with sheets only, no blankets...
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KCBirdLady,
Thank you for taking the time to provide feedback, and choosing our hotel. I'm sorry you were not fully satisfied with the accommodations and service received. We appreciate the candid feedback we receive and welcome any opportunity to improve. We hope to have the honor of serving you again in the future.
Ben J
IHG Care
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Overall it's a solid property. I would say that there's anything that make it any better or worse than other properties. Juliann, the GM, promptly replied to my inquiry confirming they were fog friendly. Plus her consistent replies to these reviews proves that she's paying attention and cares about the hotel. I would recommend this propert as a good dog...
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I just wanted to personally thank you for sharing the experience of your recent stay with us. Our team always strives to give the best service that our guests expect & deserve. I appreciated the comments. We hope you will choose us the next time your back in Springfield.
Graciously, Jkeller
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This hotel is conveniently located to I55. There are several restaurants in the area. The rooms were clean and the bed was comfortable. The breakfast was average. The hotel is located directly south of the Crowne Plaza. The pool is located on the top floor of the Crown plaza. We did not use the pool, but it was clean and...
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Dear Valued Guest,
Thank you for your favorable feedback from your recent stay. I am very pleased you enjoyed your stay and that you liked our beds. We appreciate you choosing our hotel. We certainly look forward to welcoming you back and hope we’ll have that opportunity soon.
Jkeller
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I arrived at 10pm the night prior to a 6am flight. The front desk clerk tried to tell me that my reservation was for a smoking room. I have been using PL for years and have never had the reservation indicate a smoking room. I was surprised that Illinois law even allowed smoking in a place of business and was...
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Dear valued Guest:
Thank you for providing such an honest review concerning your stay. I apologize for any challenge you endured, from our location being further from the airport. We truly value you as our guest and appreciate your feedback. I’m glad that you found the hotel and your stay to be comfortable and clean. I hope that you will...
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We spent three nights here and it was a good value. The room was spacious, comfortable and quiet; the entire facility was clean, and the staff was friendly but not meddlesome.
The food at the free breakfast was the typical pre-packaged, bland fare prevalent at all motels these days, so no points added or subtracted for that. The attendant made...
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Dear Valued Guest,
Thank you for taking the time to write your review. I appreciate that you found us to be a good value. We are also one of only a few hotels that allow pets. I’m glad you felt comfortable with them in our hotel and that you would recommend us. We look forward to you staying with us...
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This hotel is just plain tired. I checked in late at night and was given a room which had not been cleaned, but I'll give the front desk a break on that one. When I did receive a "clean" room, however, it is well below the standard I expect from a Holiday Inn property. We found a dozen empty beers...
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Dear Valued Guest,
Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Express, Springfield. I do want to apologize for your experience. We definitely, should not have checked you into a dirty room. I have followed up with our housekeeping department and front desk. It is through constructive comments that we...
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Check-in was quick and staff was friendly, complimentary popcorn and apples in lobby. Room was clean and spacious with free wifi, no flat screen tv but old style tv with many channels available. Bed was comfortable, bathroom clean and had a great shower. Good breakfast which is complimentary.
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Thank you for your favorable feedback from your recent stay. I am very pleased you enjoyed your stay. I do want to share that the hotel will be upgrading TV’s to flat screens in the next few months. We certainly look forward to welcoming you back and hope we’ll have that opportunity soon. Jkeller
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We had an overnight stay at the Holiday Inn Express in Springfield and was pleasantly surprised. Upon arrival, the Desk Clerk was very nice and helpful with questions we had about the area. Since we were traveling with another couple he asked us which rooms we preferred. The rooms were nicely decorated and the bathroom was extremely clean. The carpet...
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Thank you for choosing to stay at the Holiday Inn Express and for taking the time to post your experience on Trip Advisor. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return.
Once again, thank you for your comments and for choosing to spend your...
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This hotel is located in the heart of town, lots of places to eat within a couple blocks. The hotel is pet friendly, so if you are not a pet friendly person you may want to stay next door at the Crowne Plaza. The room across the hall from our room had a dog left in the room while the...
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We sincerely appreciate your feedback regarding your stay. This was an unfortunate situation and we’re very sorry that it happened. Our team makes every effort to deliver upon the high standards we have set ourselves; we strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience....
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