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Holiday Inn Richmond I 64 West End

3.0 of 5
2000 Staples Mill Rd, Richmond, VA 23230
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Holiday Inn Richmond I 64 West End
Ranked #64 of 86 hotels in Richmond
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87 reviews from our community

    Trip type
Traveller rating
    16
    21
    13
    18
    19
Date Rating
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 19 May 2013 NEW

This is probably the most run-down Holiday Inn we have stayed in. The whole interior just looks and feels tired. We had to change rooms because so much did not work in the first room we checked in to. The phone in our new room soon stopped working but by this time we were just exasperated with the place. The... More

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Bayou Vista, TX
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 14 May 2013

We will never stay here again. We have stated many many holiday ends and this one is at the very end of our list of places to stay. The rooms were not clean, I repeat, not clean and poorly maintained. We requested a new ironing board that was not broken but never received it. The staff were very nice however

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5 of 5 stars Reviewed 8 May 2013

I stay here once a week.Lindsay at the front desk is alway very nice and knows my name. The whole staff is the best. The food and bar are 5 star! I would never stay any were else in Richmond this place is close to down town and to all the highways

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holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this review
11 May 2013

Thank you so much for taking the time out to post a review about our hotel. Here at the Holiday Inn I-64 we appreciate feedback and hope that we cn continue to serve our patrons with the best customer service as possible. More

USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 8 May 2013

Stay was good. Rooms were clean. Complimentary Breakfast was great and worth it. This was a relaxing weekend stay and enjoyed it. Stay was good. Rooms were clean. Complimentary Breakfast was great and worth it. This was a relaxing weekend stay and enjoyed it.

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1 review
5 of 5 stars Reviewed 20 April 2013 via mobile

This was the best stay I've ever had at a Holiday Inn. Great rooms, best service. I would like to give a special thanks to the young lady at the front desk, Lindsey. Lindsey went above and beyond to make my stay as comfortable and pleasant as possible, very courteous and an all around great individual. You could tell she... More

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holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this review
11 May 2013

Wow! This is the type of hospitality that we are striving for with all of our guest. I will definetly share the feedback with all of my associates about your visit here at our property. We hope that you come back to see us real soon and thank you so much for taking the time to write a review about... More

1 review
5 of 5 stars Reviewed 19 April 2013 via mobile

I stayed here on business the front desk girl Lindsay was very nice and printed out directions for me. The restaurant was nice. Rooms were clean and beds were super! Wish I could have it at home. I was weary because of the other reviews but was pleasantly surprised thanks

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Dallas, Texas
1 review
5 of 5 stars Reviewed 11 April 2013

I came in for business the stay was amazing...never been to richmond va before.. my gps was not working so elaine at the front desk was helpful she printed directions for me to find my meeting and went the extra mile to service my needs.

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holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this review
12 April 2013

First I would like to thank you for such a generous reviewof your stay with us. I am glad to hear thst my associates took such great care of you;this is truly what sets us apart from the rest. We look forward to serving you again in the future, and thanks again for staying with us! More

Vernon Hills, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 April 2013

Had a nice stay in the weekend. I went with friends and family for a conference and had a nice time staying at this hotel. Staff was very friendly. Very economical to stay for the weekend. The hotel is close enough to go to downtown.

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holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this review
15 April 2013

Glad to hear that your trip and conference went as planned.Thank you so much for taking the time to post a review of your stay with us. I am glad to hear that my staff took such great care of you;this is truly the type of service we try to show all of our guest. More

Leeds, United Kingdom
1 review
4 of 5 stars Reviewed 7 April 2013

I stayed here 6 nights and have no complaints. Room was comfortable and clean. Only problem was an alarm clock in the next room that kept going off...but front desk took care of it promptly. Staff very friendly and helpful...particularly Brandon and Elaine.

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holinn, General Manager at Holiday Inn Richmond I 64 West End, responded to this review
15 April 2013

Thank you so much for such a generous review of your stay at our property. I am glad to hear that Elain and Brandon took such great care of you;this is truly what sets us apart from the rest. We look forward to serving you again in the future, and thanks again for staying with us! More

Norfolk, Virginia
1 review
5 of 5 stars Reviewed 4 April 2013

Very nice hotel stayed overnight. Front desk employee, I think her name was Elaine, she's very helpful, courteous and pleasant. Room was very clean and comfortable. Kids loved our stay too. Definitely will come again :)

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Additional Information about Holiday Inn Richmond I 64 West End

Also Known As:
Holiday Inn Richmond i 64 West End Hotel
Holiday Inn Richmond i 64 West End Hotel Richmond
Crossroads Holiday Inn
Holiday Inn Richmond
Richmond Holiday Inn
Address: 2000 Staples Mill Rd, Richmond, VA 23230
Phone Number:
Region: United States > Virginia > Richmond
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #64 of 86 hotels in Richmond
Price range (per night): RM275 - 420
Hotel Class:3 star (3*)
Reservation Options:
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Holiday Inn Richmond I 64 West End
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