This hotel held a lot of promise given it being part of the Starwood group. I've stayed in a fair number of Westins over the last 20+ years of business travel and this one was disappointing, to say the least. Where do I start...there were ants coming from under the bathroom wall tile (not scores, but enough), the electrical outlet... More

We recently made a college visit to University of Richmond and stayed here. The staff and hotel experience was the best I have ever experienced at the Westin chain. This is my first TA post because the experience was so good. Staff accommodated us with early check-in after overnight flight, upgraded us to Executive Suite level because of Starwood status,... More

One night at the Sheraton for a race, then on to the Westin...upgraded to club level, front desk was quick, noted status, upgrade, and quick chat on the property. No shuttle service on weekend. nice lobby and courtyard, with fire pits and cornhole. Lounge is nice with many offerings and great employees. Free parking. Richmond is spread out but we... More

I am a Starwood Preferred Guest and for business travel, the Westin is a standard hotel where I choose to stay. I always know what I will ‘get’ with each Westin stay. The beds are comfortable, good lighting in rooms, nicely appointed bathrooms and good service from the staff. I was pleased with the Westin in Richmond, VA - nice... More

I stayed at this hotel recently for a conference and was very impressed with the high quality service and features for the price. They market their bedding, showers, etc as "heavenly" and I'd have to agree. Their attention to detail was so complete that the floormats in the hotel elevators had a greeting corresponding to the time of day -... More

We stumbled upon this Westin looking for a hotel close to U of R. Spacious clean, modern room, great service, with accommodating late check-out made for a surprisingly relaxed and indulgent overnight in Richmond. (Loved the fitness wear delivery for $5!! I pack light and this was right up my alley!)

I had a breakfast meeting in the banquet area of the Westin Hotel and found it to be a great place. The banquet room was perfect for the large group who attended and the banquet staff were very professional. The food was served hot and fresh. We also enjoyed the location of the hotel. It was convenient to downtown Richmond... More

When in Richmond I always stay at this Westin, and it's one of the nicest in the Westin chain. On the Club floor the rooms are spacious and well-appointed. The desk is large and comfortable, with electrical outlets and media connections on the front of the desk (so no need to crawl under the desk to plug in a laptop... More

Very nice staff, very modern, very convenient, very friendly, very clean, very reasonable, very clean, very pet friendly, very West Broad Street! Whew! I think that's all of the very's. We requested a late check in that was smooth. No issues (like they gave our room away). If I had to give one issue---it would be that I did put... More