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All 85 Richmond hotels »

Hilton Garden Inn Richmond

3.0 of 5
501 E. Broad Street, Richmond, VA 23219
Hotel amenities
Hilton Garden Inn Richmond
Professional photos
23 traveller photos
Ranked #7 of 85 hotels in Richmond
4.5 of 5 stars 187 Reviews
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187 reviews from our community

What travellers say about this hotel
  • “Convention center” (9)
  • “Valet parking” (8)
  • “Very nice” (8)
  • “Room service” (5)
  • “Indoor pool” (4)
  • “Department stores” (4)
  • “Free shuttle” (3)
  • “New hotel” (3)
  • “Old Miller” (3)
Traveller rating
    113
    40
    24
    7
    3
Only show reviews for Family (34) | Couples (41) | Business (85)
Date Rating
Southold, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“5/4 Family Reunion”
5 of 5 stars Reviewed 22 May 2012 NEW

We used this hotel as a base for our recent family reunion as it was central to all the places around Richmond that we wanted to go to. There were approximately 25 of us staying at the hotel and I did not hear any complaints from any of our family. The staff was helpful and gracious and attended to any... More

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Hayward, California
1 review
“A hotel better than home”
5 of 5 stars Reviewed 22 May 2012 NEW

Frequently I think to myself that I should write a review, but this time I promised myself I would. This hotel's staff is incredibly welcoming and gracious. The bed was extremely comfortable, and the roasted half chicken dinner on the room service menu was the best I have ever had. The hotel was located in a very walk able neighborhood.... More

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Martinsburg, WV
Senior Contributor
28 reviews 28 reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
“Probably the best hotel I've stayed at!”
5 of 5 stars Reviewed 20 May 2012

No doubt, the freindliest and helpful staff of any hotel I've stayed at. Everyone I ran into, greeted me and made sure my stay was the best it could be. When I walked into my room, I was pleasantly suprised by the size of it. For a standard room, it was the biggest of any hotel I've been to. In... More

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See 2 more reviews by scottmpd28 for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
22 May 2012

Dear Scott; Glad to hear you had a friendly experience with us at the HGI - Richmond, that is one of our goals, and we have a great team to make it happen. We appreciate your visit and feedback, and hope to see you in the future on a return visit. Sincerely, John Cario General Manager More

Albuquerque, New Mexico
Senior Contributor
30 reviews 30 reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“Clean and Quiet”
4 of 5 stars Reviewed 19 May 2012

The staff here is outstanding. Everyone is friendly and helpful. The room was clean overall. If that was a king bed then I've never seen one that narrow so I'm calling it a queen. Comfortable but a queen. Bathroom was very nice, well appointed and clean. Nice lighting overall. Wi-Fi was great. HD TV was ok. We had a quiet... More

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
22 May 2012

Thank you for your recent visit, and feedback. We will review your positive comments with the team, as well address your noted concerns relative to valet with our valet company that operates this service. We certainly can do better, and while the rest of your visit as noted was positive, we strive for the entire experience to be perfect !... More

Columbia, South Carolina
Reviewer
4 reviews 4 reviews
“Customer Service at its best !”
5 of 5 stars Reviewed 18 May 2012

I would recommend this Hotel . The front desk staff is excellent. Doris, Denise and of course Miss "C" are to be commended for their overall attitude towards their guests. As a business traveler you need that extra atention in order to do your job and they provide it without hesitation. Excellent rooms and great kitchen staff led by an... More

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See 3 more reviews by pattinunu for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
22 May 2012

Dear Pattinunu; Thank you so very much for your recent visit and feedback. I will thank Doris, Denise and Ms. "C" for their efforts, as well our Chef & Kitchen team. We look forward to your next visit. Sincerely, John Cario General Manager More

Virginia Beach, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Outstanding Service and hospitality!”
5 of 5 stars Reviewed 12 May 2012
2
people found this review helpful

I would recommend this hotel to anyone. I planned a large meeting and found the sales team to meet and exceed my needs. Tauheedah and Mark can coordinate any event and all of the details are taken care of. Derek at the front desk is amazing and so fun. The kitchen team (especially the morning team ...led by Barbara I... More

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See 2 more reviews by Melody b for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
22 May 2012

Thank you for your recent visit, and meeting with us at the Hilton. We appreciate your kind words, as well recognizing some of our key staff; Tauheedah, Mark, Damali, Barbara and Derrick. I was glad to hear they went out of their way to ensure your meeting and visit was successful. I will personally thank each of them for their... More

Lorton, Virginia
Contributor
19 reviews 19 reviews
Reviews in 14 cities Reviews in 14 cities
2 helpful votes 2 helpful votes
“Nice room and convenient location.”
4 of 5 stars Reviewed 11 May 2012
1
person found this review helpful

Excellent room, convenient to the convention center, nice fitness center and good staff More

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tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
14 May 2012

Dear Nancy; Thank you for your recent visit and feedback regarding your stay with us. Yes, our location is very convenient to the convention center as you mentioned, a short walk across Broad Street, or a van ride if needed in the rain. We look forward to your next Richmond visit, and appreciate your feedback. Sincerely, John Cario General Manager More

Alexandria, Virginia
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great Help When in Need!”
5 of 5 stars Reviewed 8 May 2012

I've stayed at this hotel many times when I'm in Richmond. It's conveniently located in downtown Richmond. This past January, my son and I went to a show at The National, and had dinner before. We had a nice time. Except when I became seriously ill early that next morning. I ended up deciding to go to the ER (At... More

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See 2 more reviews by KCS1958 for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
14 May 2012

Dear KCS; Thanks for your recent visit and feedback. I was glad to hear you recently had the opportunity to see a show at the National during your visit to Richmond, however certainly not good you had to visit the local hospital. It sounds like the team took good care of you and that's why we are here ! We... More

Ephrata, Pennsylvania, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“5-starservice”
5 of 5 stars Reviewed 5 May 2012
1
person found this review helpful

My stay at this hotel is one of a kind experience. The staff are great, front desk, room service, restaurant staff, Mike from engineering and especially Andrea from Housekeeping. I was there for a 3 day conference and I have observed how the staff are all attentive to all our needs during our meeting. On my last day, I realized... More

Was this review helpful? Yes
See 2 more reviews by Lulu W for Richmond
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
14 May 2012

Dear Lulu; Thank you for your recent visit and feedback. I was glad to learn Andrea found your ring, and we were able to get this back to you. We know lost / personal items for our guests can be very important. We look forward to your next visit to Richmond and HGI stay. Sincerely, John Cario General Manager More

Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
Reviews in 20 cities Reviews in 20 cities
20 helpful votes 20 helpful votes
“Stay here and not the Double Tree”
4 of 5 stars Reviewed 2 May 2012

I originally booked into the Double Tree a few blocks away. Do not stay there, This hotel is cheaper and much nicer!!! More

Was this review helpful? Yes
tripin1, General Manager at Hilton Garden Inn Richmond, responded to this review
4 May 2012

Dear Pete; Thank you for your recent visit and feedback. I hope you enjoyed Richmond and the USA, being from Australia ! Yes, our sister Hilton hotel the Doubletree is only a few blocks away, has the best cookies, and while it is a bit older than our new and historic facility it still has charm and a great staff.... More

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Additional Information about Hilton Garden Inn Richmond

501 E. Broad Street, Richmond, VA 23219
Price range (per night):* RM396 - 638

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Hilton Garden Inn Richmond
501 E. Broad Street
Richmond, VA 23219
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Peeling wallpaper Caulking around toilet base great location, welcoming staff decent size, very clean room
Hilton Garden Inn Richmond Photo (23 traveller photos)

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