My wife and I booked this hotel, through Hotwire, we had expected it to be more toward the Innsbrook area and a newer facility. As we all know Hotwire doesn't tell you the name of the hotel until after you pay for it, non refundable. We got there and were placed towards the rear of the building. That was fine... More

If I paid the going rate for this hotel, I would have felt ripped off. The room was adequate and clean enough, but nothing special, The elevator and pool had extensive wear and tear and made me feel like I was in a 1 1/2 to 2 star hotel, not a Crowne Plaza. Some elevator buttons would not light up,... More

I stayed at the Crowne Plaza for a business trip with the expectation that this would be like other Crowne Plazas. I have learned that each location is independently owned and operated. The lobby is lovely. The hall and elevators are filthy and the elevator is in risk of breaking. The rooms are old and dirty - I tried two... More

I stay in ICH hotels on a very regular basis (Platinum Elite member) and this property is one of the worst I have seen. Getting off to a rocky start I had to repeatedly punch the elevator button to get it to engage. The elevator sounded like it was on its last leg. The room was roomy but dark. Small... More

I only stayed one night. The staff was friendly and prompt. The room was equiped with the appropriate amenities including a mini fridge, clean, roomy and comfortable. The TV was about 20 years old and the station choices limited. The elevator seemed to need basic maintainance becasue it sounds scary, but worked okay. For a business traveler who only needs... More

We stayed there while visiting our son in Richmond. We stayed there because the organization my son was with had a special rate there. Room was clean and reasonably spacious. Bathroom looked like it had been refurbished recently. Room was quiet. Hotel staff was knowledgeable and friendly. We would return again. More

Got a great deal on this one, $51, and it was all I would have paid. This place was at one time a really nice hotel, it must be run by an owner that is never around. The place needs cleaned and painted. The elevators need fixed and it needs some updating. Yet, it is fine for the price but... More

I stayed here on a business trip and was fairly unimpressed. The hotel has adequate amenities for this kind of travel, business center, wi-fi, etc. The halls are dark, the decor is dated and the elevators seemed quite old. I will say the conference facilities are very nice. My room was less than spotless but comfortable. The closet is teeny... More

Convenient to Univ. of Richmond, this hotel had some nice touches and some shortcomings. I really wanted to rate it 3 1/2 stars. Staff was very friendly and responsive. Have to make U-turn across busy street to access from westbound Broad St. Room and bathroom attractively furnished. Bed was quite comfortable but pillows were "half-sized." Bathroom door was cheap quality,... More