Room hallways and rooms appear a little dated, but the Westin hospitality was pervasive. Lobby was comfortable for relaxing a bit. I appreciated the outdoor seating area as a place to have a smoke - one of the few smoking areas where I've not felt like a pariah. There's both self parking (validated, free to hotel guests) and valet. Construction...
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We recently stayed at the Westin Buckhead while attending our grandson's graduation from Emory. This disaster started before the trip when I inquired as to transportion from the airport to the hotel. I was informed by e-mail that there was a hotel shuttle leaving from the airport every 20 minutes, and trip should take 1/2 hour. Well after waiting and...
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Dear Guest,
I have reviewed your comments regarding your stay with us at the Westin Buckhead Atlanta. I take all comments seriously and appreciate all the feedback that you have provided. I do apologize that we did not meet your expectations and provide a memorable experience. As a management team, we take all comments seriously and share them with our...
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I had the pleasure of meeting several of the hotel hospitality hosts (Jonathan Davis and Leon Bounce). There was also an older gentlemen, sorry I didn't get his name, but he too was very friendly and attentive. Jonathan and Leon were two of the most helpful and engaging individuals I have met in a long time. Both of them anticipated...
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Dear Guest,
Thank you for your kind remarks in reference to your recent visit. I will most certainly share your review with Jonathan and Leon. I firmly believe that it is the associates that make the difference, which is proven by your remarks. We look forward to having you stay with us again when you're in the Atlanta area.
Once...
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The staff of this hotel is excellent but everything else is very midiocre. The hotel seems to need a major renovation. The lobbby furniture seems old and worn and there is no atmosphere. Our room had a dirty old carpet and the climate control (AC) did not work properly. We were disappointed and would not recommend this Westin in Atlanta....
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I have been staying at this property several times a year for a number of years and have NEVER been disappointed.
The staff makes this place for me. I am always warmly greeted and they go above and beyond for my every need. Their shuttle service to area shopping and restaurants makes it where I don't have to have a...
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Dear Guest,
Wow! I could only wish that anyone who wants to know about our hotel begins with your review. It's a joy to see exemplary service was given throughout your stay. While this is an expectation, it is refreshing to see that the associates really grasp the concept of guest service.
Thank you for your feedback and we look...
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I stayed here for four nights at the end of April, business but with some free time.
The hotel is in an excellent location, close to the MARTA station, and within two minutes walk to the Lenox Mall. Other restaurants and places of interest are either a walk or short drive away.
First impressions were very good, a nice welcome...
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Dear Guest,
Thank you for taking the time to provide us with feedback in reference to your stay. The hotel and the area have so much for you to experience if you only take advantage of it. My apologies for the issues concerning the room temperature of which I will be following up on accordingly. I take all feedback from...
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I have stayed here many times. I have to say the people they have on staff are exceptional! From valet, front desk, security and restaurant. We had the BEST service ever. We actually left the Ritz Carlton, never stayed before, had a problem with our room, came across the street to the Westin, and so glad be did! Will never...
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Reviewed 31 July 2011
Dear Guest,
Thank you for your kind remarks in reference to your recent visit. I firmly believe that it is our associates that make the difference when providing our guest a memorable experience. We look forward to having you stay with us again soon.
Warm regards,
Michael Falkenstein
General Manager
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We arrived for a birthday celebration for Mom turning 78, Greeted by the most wonderful valet service I have ever seen. The car service that will drive you around the area and pick you up made the trip have a personal touch I will never forget. JOHN!!!! OUTSTANDING!!!! KEVIN blew us away with the personal touch he added. He even...
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Dear Guest,
Thank you for taking the time to provide us with feedback in reference to your recent stay. I will most certainly share your review with John and Kevin our drivers and bellman along with our valet staff. I firmly believe that it is the associates that make the difference, which is proven by your remarks.
We have received...
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Not knowing what to expect but hoping for the best, I checked into the Westin Buckhead during a recent business trip to Atlanta. I arrived during a torrential rain storm complete with lightning flashes across the Southern sky. Thankfully, my room was a nice surprise, on a high floor in the corner with big windows on two sides of the...
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Dear Guest,
Thank you for your kind remarks concerning your recent stay at the Westin Buckhead Atlanta. I'm happy to know you enjoyed your time with us. I hope you will return in the future whether it's for a business trip or leisure trip.
Sincerely,
Michael Falkenstein
General Manager
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This is a good, upscale hotel that was great for business. It is located very conveniently near great restaurants and shopping.
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Dear Guest,
I read your review and was very happy to know you enjoyed your time at the Westin Buckhead Atlanta and we hope to see you again very soon for your next stay in Atlanta.
Sincerely,
Michael Falkenstein
General Manager
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