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The Westin Atlanta Airport

4.0 of 5
4736 Best Road, Atlanta, GA 30337
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The Westin Atlanta Airport
Ranked #77 of 194 hotels in Atlanta
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419 reviews from our community

Traveller rating
    124
    154
    92
    25
    24
See reviews for
Families
67
 
Couples
87
 
Solo
49
 
Business
163
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 23 May 2013 NEW

It was not bad but not excellent either. I had better experiences in Sheraton hotels. The service is not very personalized and they charge for extra coffee. You get one soap (not 2). I wish they had some extra ammenity kits in the bathroom.

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Miami, Florida
1 review
4 of 5 stars Reviewed 21 May 2013 NEW

I frequently have over night layovers in the Atlanta area so when I travel I select Atlanta. I make this choice simply because of the friendliness and convenience of the airport hotels. Out of all of the hotels nearby the airport I enjoy my stay at the Westin the most. The staff is friendly courteous and super accommodating. Sometimes my... More

Was this review helpful? Yes
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
23 May 2013

Good day Charlie B, Thank you for always choosing our location for your Atlanta layovers. We are happy that our staff welcomes you and provides professional and courteous service. We look forward to welcoming you again soon when you return to Atlanta. Be Inspired! Bill Henderson General Manager More

Scottsdale, Arizona
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 31 cities Reviews in 31 cities
94 helpful votes 94 helpful votes
1 of 5 stars Reviewed 19 May 2013 NEW

After bidding a average of $45 and not having control I have had to stay at this hotel 5 times the last couple months. Even at that price I hate this hotel. The hotel is nice but the staff is the worst I have seen in all my years of business travel. I have tried many times to speak to... More

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
23 May 2013

Good day, Thank you for sharing your comments regarding your experience with our hotel. We are disappointed that our staff has not exceeded your expectations on your recent stays. I would welcome the opportunity to speak with you regarding your experience and may be reached at 404-559-7303. Be Well, Bill Henderson General Manager More

Greenville, South Carolina
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 19 May 2013 NEW

We were in Atlanta for a Braves game (which was rained out) but had other plans while we were there so we decided not to cancel our trip. If you are flying out of ATL early in the morning, this hotel would be incredibly convenient as it is very close to the airport. The parking is $12 a day, and... More

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See 2 more reviews by NegrilBride for Atlanta
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
23 May 2013

Good day, Thank you for choosing to stay with us on your recent visit to Atlanta. We are sorry the Braves game was rained out but it sounds like you made the best of your stay. We appreciate your feedback regarding our staff and are happy that our bartender exceeded your expectations. We work very hard to find the best... More

2 reviews
4 of 5 stars Reviewed 18 May 2013 NEW via mobile

We requested a pure room due to my son's allergies. They were nice to oblige. The service was efficient, nice and timely. I didn't think the pure room made a difference, but I had nothing to compare to as this was my first stay. I did have peace of mind that the mattresses were encased. Everything looked very clean. We... More

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WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
23 May 2013

Good day, Thank you for choosing to stay with us on your recent travels through in Atlanta. We are happy that you had a relaxing stay in one of our PURE rooms and found our staff to be so accommodating. We look forward to welcoming you again soon should your travels bring you back through Atlanta. Be Well, Bill Henderson... More

South Glastonbury, Connecticut
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 of 5 stars Reviewed 17 May 2013

I had a wonderful trip planned for the Final Four in Atlanta in April and the only downside was the hotel we stayed at. The Westin Atlanta Airport is unlike any other Westin Hotel I have stayed and completely disappointing. The rooms never got cool...even though we had the temperature down to 60 degrees. There were six different rooms we... More

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WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
23 May 2013

Good day, Thank you for choosing to stay with us over Final Four weekend in Atlanta. We are disappointed that the air conditioning in each of your rooms did not chill properly. We appreciate how unsettling this was for you and your guests and are disappointed that our Engineer was unable to make the necessary repairs. We have reviewed your... More

Porto Alegre, RS
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 14 May 2013 via mobile

After Delta bumped me from my flight, they sent me to Sheraton Westin Airport for a night until they put me in another flight. Inwas nervous and stresses but after i arrived at the hotel, it became a great surprise. Pretty nice hotel, perfect service (probably the most educates front desk i ever experienced), great food and amazing room. If... More

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
16 May 2013

Good day, Thank you for sharing your feedback regarding your recent layover. We are delighted that you had such a pleasant stay regardless of the stress of being bumped off your flight. We hope to have an opportunity to welcome you again should your travels bring you back to Atlanta. Be Well, Bill Henderson General Manager More

Anchorage, Alaska
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 13 May 2013

My flight was delayed in Atlanta and they put us up at the Westin. There was an airport shuttle that I took to the hotel. Checkin was pretty painless and quick. I was given a room on the 6th floor. The hallway was your typical long hallway with colorful carpet. Upon entering the room was surprised at the size and... More

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
14 May 2013

Good day, Thank you for choosing to stay with us on your recent visit to Atlanta. We value your feedback and are happy that you found the room to have all the comforts of home. Regarding your comments about the noise from a neighboring guest, we are disappointed that you were disturbed. We expect each of our guests to have... More

Knoxville, Tennessee
Top Contributor
54 reviews 54 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 13 May 2013

Stayed here in early May, just like several times before on long layovers; it's a higher-quality hotel than the typical airport hotel, but sometimes it's not quite up to Westin standards: even during check-in around midnight there massive lines, and a limited front desk staff. Speaking of front desk staff, even though I'd faxed details ahead and then called to... More

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WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
14 May 2013

Good day, Thank you for choosing to stay with us whenever you have a layover in Atlanta. We appreciate your loyalty as a SPG Platinum guest and are disappointed that you were not provided with the level of service you have come to expect from Westin. Regarding your comments about the front desk staff, we are sorry your check-in was... More

Berkeley, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 11 May 2013 via mobile

This hotel continues to surprise me each time I stay here. On my most recent stay I was impressed by the courteous staff. They are the epitome of Southern Hospitality. I had to call the front desk several times during my stay and each time they answered with such warmth I felt right at home. And that's important to me.... More

Was this review helpful? Yes 1
WestinAtlantaAirport, General Manager at The Westin Atlanta Airport, responded to this review
14 May 2013

Good day Tamie, Thank you for choosing to stay with us when you are in the Atlanta area. We value your loyalty and are delighted that our staff always welcomes you with Southern hospitality. We have shared your feedback with them and look forward to your next visit. Be Well, Bill Henderson General Manager More

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Additional Information about The Westin Atlanta Airport

Also Known As:
The Westin Atlanta Airport Hotel
The Westin Atlanta Airport Hotel Atlanta
Westin Atlanta
Atlanta Westin
Address: 4736 Best Road, Atlanta, GA 30337
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Business Centre Fitness Centre Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in Atlanta
#72 Business Hotels in Atlanta
Price range (per night): RM278 - 614
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
A short complimentary shuttle ride from Hartsfield International Airport, The Westin Atlanta Airport is adjacent to major interstates I-85 and I-285 and just down the road from Georgia International. ... more   less 
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