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All 21 Frederick hotels

Extended Stay America - Frederick - Westview Dr.

2.5 of 5
5240 Westview Dr, Frederick, MD 21701
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Extended Stay America - Frederick - Westview Dr.
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Ranked #7 of 21 hotels in Frederick
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33 reviews from our community

    Trip type
Traveller rating
    13
    11
    5
    2
    2
Date Rating
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 8 June 2013

Bathroom-no shampoo No conditioner No hairdryer Dirty toilet Bed- just terrible. I didnt sleep well Found a spider crawling on my pillow Room - I thought there were bulls running around upstairs. Cheaply built building. Breakfast- what breakfast? no coffee ready! Had to wait 10 minutes. No thanks!

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
10 June 2013

Thank you for the feedback about your stay at our hotel. I was disheartened to read that we were not able to provide you with a 100% satisfactory stay. Please accept our apologies. Using your remarks as an example, I am working with the staff to improve our daily procedures in order to provide better stays for guests moving forward.... More

Norfolk, Virginia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 June 2013

We stayed overnight prior to Memorial Day after visiting nearby Monocacy Battlefield. The location is near a mall and with alot of choices for dining. The hotel itself is near several hotels in a side street from the mall area and in a very good location. Great hotels always seem to have a friendly reception staff - and you will... More

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Manager_11525, Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
10 June 2013

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had such a wonderful trip and stay with us. Thank you again for sharing your experience. We would love to see you again, should your travels bring you back to our area. More

Salz, Deutschland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 5 June 2013

We were surprised how clean and comfortable this place was. The bed was especially comfortable. We rented motorcycles from the Harley dealership nearby too. Breakfast was OK, but went to the nearby IHOP for a warm breakfast.

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
6 June 2013

Daniel - I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your clean, comfortable room. We hope you had a good time riding the motorcycles you rented! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

San Francisco
1 review
4 of 5 stars Reviewed 29 May 2013

We had great service when we wanted to check in early for a wedding. Staff was friendly, the room was tidy and we slept very well on the comfortable bed. It was easy to visit the rest of our party a few hotels over. All in all a great stay

Review collected in partnership with Easytobook.com

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
31 May 2013

Audrey - Thank you so much for posting a review of our property. It's great to hear that you had such an enjoyable stay with us in Frederick, Maryland. The staff and I found it to be a true pleasure having you visit with us! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More

Woodbridge, New Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 29 May 2013

Clean, comfortable, decent hotel in a good location. However, front desk is clueless. My two night reservation somehow became a one night and I was expected to pay for the second night I stayed. Fortunately, I was able to look up my reservation on my phone (they don't have a computer available for guests). It then took another two minutes... More

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
31 May 2013

Art - Thank you for taking the time to write a review of your stay. I sincerely apologize that you had some issues at the front desk and with the staff. To prevent this from happening again, my team will be going through a refresh of training to handle these issues. Thank you very much for providing us with your... More

Wilmington, NC
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 20 May 2013

I did not experience the smoking problem noted by others; but upon exiting the elevator on the third floor, the area had a musty smell. I attributed it to a carpet needing cleaning. The room was spacious enough as was the bath, but I was surprised to not find complimentary shampoo, conditioner, and lotion. Nor were there any hangers in... More

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
28 May 2013

Thank you for your recent review of your stay. I am so happy to hear that you enjoyed your room and the comfortable bedding. Please know that we are sincerely sorry that there was a slight odor on the third floor and for the limited television channel selection. In response to your feedback, I am working with the maintenance staff... More

Washington DC, District of Columbia
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 7 May 2013

I stayed here the night before the Frederick Half Marathon. It seemed there were other people staying there for the half marathon, too, but the place hardly seemed crowded. Check in was pretty simple and easy. I was on the first floor right by the lobby, but thankfully, it wasn't too noisy. I was also near the trash room, but... More

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
9 May 2013

Thank you so much for posting a review of our property. I'm so pleased to hear that your stay was accomodating to your needs. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 May 2013 via mobile

Unfortunately, neither my wife or I are smokers. But we noticed the distinct odor as soon as we got off the elevator on the 3rd floor. It's not unheard of to have non-smoking rooms on a smoking floor, but the ashtrays in the room gave it away. And although the room had probably received the standard 'after smoking' treatment, the... More

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
9 May 2013

Thank you for your recent review of your stay. I am sorry to hear that you were not happy with the location of your room within the hotel. While we accommodate both smoking and non-smoking guests, we never want to make any guest uncomfortable based on their room type or where it is located. Please know, we are working to... More

Baltimore, Maryland
1 review
2 of 5 stars Reviewed 22 April 2013

Reservation was made on line, and confirmation received. The website showed smoking rooms at a higher rate; we booked one, as it would be more convenient for me.Confirmation showed us booked into a smoking room at the higher rate .When we arrived at check in, the young lady at the desk looked up & found reservation; she then seem to... More

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Manager_11525, General Manager at Extended Stay America - Frederick - Westview Dr., responded to this review
24 April 2013

Thank you for your recent review of your stay. I am sorry that we were unable to accommodate your room request and the one you did receive was not cleaned properly. I have reviewed our cleanliness standards with our housekeeping staff and am coaching the front desk staff on how to ensure guest requests are fulfilled. We are working to... More

Raleigh, North Carolina
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 11 April 2013

My husband stayed there for four months while working. I visited on weekends. The staff was very accommodating. The room was always clean. I thought it was a wonderful hotel. I would highly recommend it.

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Additional Information about Extended Stay America - Frederick - Westview Dr.

Also Known As:
Frederick Extended Stay
Address: 5240 Westview Dr, Frederick, MD 21701
Region: United States > Maryland > Frederick
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#6 Business Hotels in Frederick
Price range (per night): RM304 - 398
Hotel Class:2.5 star (2.5*)
Reservation Options:
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