Hotel used for family celebration,bat mitzvah, was a disaster. Dogs barking at all hours; front desk said pets are allowed; that's it! And on the Starwood floor of all places. Was directed to ice machine on sixth floor that didn't work had to go to fifth floor. Room was way behind on electrical support for modern family with computers, etc....
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We booked 5 rooms for a wedding in May. This hotel is beautiful and historic, but the front desk needs a lesson in customer service. They mixed up all the names and rooms and were moderately un-friendly. This was a busy weekend with a wedding and bar mtizvah, but the front desk person should be the best representation of the...
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Dear Dana W,
Thank you for taking time to review us on Trip advisor. We are glad that you enjoyed our accommodations and the heavenly bed. At the same time, please accept my apologies that your check-in was not to your satisfaction. We will definitely share this feedback with our front office staff as a learning experience so that they...
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I planned a special romantic night out for my wife's birthday at the Governor Morris Westin...and I am so happy I did. They went out of their way to make it an evening to remember. Cassandra, at the front desk, was wonderful. She gave use great ideas for a romantic day and evening. We drove to the Mansion in May...
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Dear Dave S,
Thank you for taking time to review us on TripAdvisor. We are delighted to hear the great comments you had for our hotel and staff esp. Cassandra at the front desk. We are glad you enjoyed your special occassion with us and went back with a wonderful experience and memory. We would love to host you again...
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Staff was extremely helpful and upbeat. Beautiful lobby with gorgeous flower arrangements.
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Dear 323daisy,
Thank you for taking time to review us on Tripadvisor. We appreciate your positive and valuable feedback on our hotel, lobby and staff. We would love to host you again in the near future. Please let me know if I maybe of any further service.
Warm Regards,
Colin Ankersen.
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We had a wonderful stay at the Governor Morris over Easter. The lobby is beautiful and has a wonderful clean aroma when you walk in. It is spacious and very comforting. It's spotlessly clean as well. The staff was prompt and extremely courteous. The front desk was a breeze and he made a pleasant conversation. It was quite lovely to...
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Dear dinosars,
Thank you for taking time to review us on TripAdvisor. Thank you for the positive comments on our rooms, lobby, staff and workout facilities. We really appreciate your feedback. We look forward to hosting you again in the near future. Please let me know if I maybe of any further assistance.
Warm Regards,
Colin Ankersen.
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We booked a 4 star hotel in Morristown on Hotwire for a long weekend stay. For only $48 a night, I felt that this Westin delivered an outstanding value.
We asked for a quiet room, and as SPG members, got onto the 6th floor, which is reserved for Starwood frequent sleepers. Each of the big hotel chains handles their loyalty...
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Thank you for taking your time to review us on TripAdvisor. We are glad that you enjoyed our hotel and everything it has to offer. We appreciate your SPG loyalty and will be glad to host you again in the near future. Please let me know if I maybe of any further assistance.
Warm Regards,
Colin Ankersen.
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I stayed at The Westin Governor Morris over a holiday weekend and it was simply lovely. My expectations were definitely exceeded by the warm, welcoming staff, the elegant ambiance, and the spacious rooms. There is a great dining room/bar if you wanted to get a nightcap and the beautiful landscaping made it enjoyable to take a walk outside. I've stayed...
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Dear Stefinitely,
Thank you for taking time to review us on TripAdvisor. We are delighted to hear that you loved our hotel, staff, rooms and restaurant and would recommend it to your friends. We would love to host you again in the near future. Please let me know if I may be of any further service.
Warm Regards,
Colin Ankersen.
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I recently had a one-night stay at the Westin Governor Morris on a short business trip. Upon learning our travel planners had booked me there, I looked at the reviews on TripAdvisor, and almost cancelled to be rebooked elsewhere. In the end, I didn't, and am I glad that I stayed at the Governor Morris. It was a great experience...
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Dear MisterTravelFella,
Thank you for taking your valuable time to review our hotel on Tripadvisor. I am glad you chose our hotel to stay in this area in spite of some unfortunate reviews from the past. We strive to provide top notch and friendly service to all our guests and make sure they leave completely satisfied and renewed. I am...
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I gotta tell ya... This hotel is fantastic. If you are looking for a clean upscale hotel to stay at in Morristown.. This is the place to stay. The hotel is located just outside the heart of Morrristown. If you are looking to spend a night partying in Morristown this is not the place... however if you are on business....
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Dear TIDK143,
Thank you for taking your valuable time to review us on Trip advisor. We are delighted to hear the positive comments on our hotel- rooms, staff and cleanliness. We strive to provide high quality service for our guests and an encouraging review like yours validate our efforts. Thank you again for your kind comments. Please let me know...
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Stayed at this hotel for a couple of days mid April 2012 and thoroughly enjoyed it. I was so surprised to learn how nice an area Morristown really is - totally different from the numerous dark, rainy and cold memories I have had when getting on a plane back home from Newark. This is a hidden jewel - this is...
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Dear Torben B,
Thank you for taking time to review our hotel on Trip advisor. It was a pleasure reading your review and we sincerely appreciate your positive comments on our rooms, parking space and friendly staff. We are working on updating and revamping our Westin Workout facility- our gym in the near future. Please let me know if I...
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