We stayed in this hotel as part of a tour in February and didn't like it at all! Save yourself the grief and do not stay here. Our first room had mold in the closet, ants running on the table, light bulbs burnt out, plus the front door was jammed - hard to open/close. We moved to another room which... More

I stayed at the Jagua as part of a group tour. It appears that virtually every group tour stays here. Upon arrival, we were greated by local muscians and a welcome drink - a nice start to the tour since our flight to Cienfuegos was delayed by a few hours. My room was on the 5th floor. All rooms are... More

We'ed stayed as part of what was an excellent tour of Cuba with page and moy in Havana at the national and at Los jasmines in vin ales and these were great but the jagua in Cienfuegos was very mediocre or perhaps it was just the second floor rooms some of our fellow travellers complained and were moved up to... More

We stayed at the Jagua hotel last year during a round trip in Cuba. We had tried to book a smaller hotel in the center of Cinefuegos, but that was full, so we went with our second choice, the Jagua. The hotel is big and doe'sn't really have a Cuban atmosphere to it. But the grounds are beautiful and there... More

The Jagua Hotel was our first stop in Cuba and our first impression of this new experience. Our bus pulled up in front of the multi-story hotel located at the end of a long driveway. We were greeted at the door by local musicians playing mood altering music--we were not in the U.S. anymore! Immediately a Cuba Libre was pressed... More

We were only here one night but would be happy to return. Our room was spotlessly clean and the beds were very comfy. It’s in a great location with a stunning little mansion next door. The food was good for Cuba, a wide choice and obviously freshly prepared. There was a crazy woman playing the piano and singing/squawking in the... More

This hotel surpassed my expectations of what a Cuban hotel would probably provide. My room had a great view of the bay, comfortable bed, adequate bathroom. Not luxurious but clean and spacious. There are several very good restaurants close by and one can walk along the malecon to a lovely park on the point. All in all, I was very... More

We fail to understand how pampered US tourists can expect to find a luxury hotel in a small regional city of 50,000 people far from a urban area in a third world country. This is a hotel for tour groups who supposedly are interested in exploring this fascinating country for all of its pluses and minuses. If you want luxury... More

This relic of the 50's has a beautiful pool, a lovely setting and an adjacent replica of the Alhambra in Granada, Spain which is a restaurant. The rooms are basic. We stayed in the Green House, across the street, which is a newly renovated house with 8 rooms. They were spacious and clean Our room had a huge bathroom with... More