This would have to be the best service I have experienced in any hotel in the world. Friendly and efficient without being in your face. The food in the restaurant was also top class. We only had to ask for a small dietary requirement to have that rapidly accommodated. The rooms are comfortable with the view into the rainforest relaxing.... More

Recently spent two nights at Te Waonui. This is an exceptionally well run property. It is not chinzy, plush, luxe but more subtle and tasteful, even minimalist with natural materials. We were met on arrival and our luggage whisked to our room and are car valet parked in minutes. The hotel was not busy, less than a quarter full which... More

When we arrived we were greeted by manager of hotel in car park and led inside to a warm welcome of hot towels and chilled kiwifruit juice. The staff could not of been more friendly and helpful. It is definitely worth the money .. you get value and that we bit of extra pampering.

We have just returned home from a short holiday at Te Waonui Forest Retreat and the very first thing we did was to check our diaries for an available date to return!!! The hotel is magnificent and the staff well trained, attentive and genuinely helpful.They all actually appear to be passionate about their jobs. The eco-desihn is breathtaking and the... More

Staff were exceptionally friendly, the rooms were superb. Internet was annoying but we got it sorted in the end. This was my birthday celebration and they gave me my wine for free when they realised. Would definitely recommend this place for the setting alone - but not 5 star - a definite excellent 4 star.

We have just completed a wonderful honeymoon in the south island of nz, staying in many different and beautiful places. As far as accommodation and customer service goes, this hotel was the best. Our expectations were continually exceeded by the genuinely helpful staff. Their enthusiasm and good nature is a clear sign of a well managed establishment. Comfortable rooms, excellent... More

The rooms of this "eco lodge" were delightful and the staff friendly although the service did not have the same slickness of a proper 5 star hotel. The only option for evening meal seemed to be an all inclusive gastro experience which took about 3 hours. We ate out on the second evening even though we had paid the inclusive... More

Both my husband and I have travelled around the world and I must say this place is one of the worst value for money. Reasons why: - No Sky (for a place that rains a lot! even the backpackers down the road has it) - No in room entertainment - Room wasnt topped up the 2nd day - Clearly run... More

My wife, two friends and I have just had the pleasure of spending two nights at this wonderfully relaxing hotel. From the moment we stopped outside the entrance until the time we left, the service was outstanding. All reception, dining room staff and Gwen the Concierge were polite friendly and helpful. Excellent setting, lovely food and comfortable room made for... More