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Embassy Suites Hotel Albuquerque

3.5 of 5
1000 Woodward Place NE, Albuquerque, NM 87102
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Embassy Suites Hotel Albuquerque
Ranked #39 of 144 hotels in Albuquerque
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312 reviews from our community

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    129
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Date Rating
nyc
Top Contributor
103 reviews 103 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

This is your typical good Embassy Suites - large, clean rooms with most of what you need and expect (very good mattresses, pillows, lots of lighting, etc.); fresh cooked to order eggs, pancakes, etc. for breakfast; happy hour with light refreshments (cheese and crackers, salsa and chips). The staff is very friendly and efficient. We had a minor problem with... More

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EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for your feedback. I am thrilled that you had a pleasant experience with all aspects of your stay. I will pass on your comments to our staff, especially Viola, for your kind remarks. Should your travels bring you back to Albuquerque, we would love to be your hotel of choice. Thank you, Kaisha S. Gurtner Front Office Manager More

Castle Rock, Colorado, United States
1 review
3 of 5 stars Reviewed 21 May 2013 NEW

We were staying there to visit family for a wedding and had very high hopes of a good rest and a clean room! When I requested the window be cleaned the worker said she could not do the outside area. I told her it was "NOT OUTSIDE" and that the window was greasy with finger prints all over both room... More

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Review collected in partnership with Embassy Suites Hotels

EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for taking time out of your day to write a review. I have already passed on your comments to our housekeeping department and we are addressing the issue immediately. It is experiences and feedback such as yours that we are able to provide constant training. I can assure you that this is not the level of service that... More

Las Vegas, Nevada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 20 May 2013 NEW

This property is under renovation or they have an ongoing maintenance program. There were 'wet paint' (pintura fresca) signs throughout the lobby. The good: Clean, pleasant staff, a nicely done breakfast included. The neutral: Managers reception in the early evening is a nice thought but the quality of the food and drink is not worth waiting around for: The Bad:... More

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EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for your feedback. We are constantly doing preventative maintenance on the building to ensure that we do not become too dated with our product. I am pleased that you enjoyed the staff, as well as, the breakfast. We are currently looking at ways to enhance our manager’s reception to provide a better experience for the guest. In regards... More

Riverside, United States
1 review
5 of 5 stars Reviewed 20 May 2013 NEW

Reserved a 2-bed room. Had confirmation with 2-bed notation; however, upon arrival reservation clerk stated that they did not have a 2-bed room available. I was then told that for a significant additional fee my mom and I could up grade to the executive floor where 2-bed rooms were available. Dissappointed, generally Embassy Suites is the only place to stay......It... More

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Review collected in partnership with Embassy Suites Hotels

EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for your feedback. I apologize that you were not given your request. I will be talking to the Front Office Team about ways to better handle this and possibly providing a complimentary upgrade to ensure your request is met, if possible. I can assure you, we will re-double our efforts in this regard and want to thank you... More

Toronto, Canada
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 20 May 2013 NEW via mobile

The rooms are nicely furnished, comfortable and clean, as is the hotel overall. Breakfast buffet is great overall, though the coffee is weak and tasteless and you have to wait in the omelette line to get bacon or sausage. Pool is pretty big for a hotel pool and nice. Service is great. The safe in our room was locked shut... More

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EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for taking the time to write a review. I am delighted that you enjoyed your room, the breakfast buffet, the pool and our staff. I will be passing your comments on to the appropriate departments – for praise and also for improvement. Should your travels bring you back to Albuquerque, we look forward to having you as our... More

Clifton, United States
1 review
5 of 5 stars Reviewed 16 May 2013

The hotel and staff in Albuquerque were outstanding from the time we were welcomed to departure. Every day the hotel staff left water and snacks in our room... a very touch. Despite a busy week the hotel staff never missed a beat. A very nice morning breakfast too.

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Review collected in partnership with Embassy Suites Hotels

EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
24 May 2013

Thank you for your wonderful comments. I will be sure to let our staff know about your pleasant experience! Should your travels bring you back to Albuquerque, we hope to be your hotel of choice. Thank you, Kaisha S. Gurtner Front Office Manager More

A TripAdvisor Member
5 of 5 stars Reviewed 10 May 2013

Our stay as always is the best here at the ESH. Clean rooms, The pool area is very nice. No one can beat the comp. breakfast. We have stayed at the Albuquerque ESH over and over again because no one beats the prices. There is always staff ready to help you. WE will spend our summer weekends at ESH in... More

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Review collected in partnership with Embassy Suites Hotels

EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for the wonderful comments! I am pleased that you enjoy your time with us from the value to the experience. We are looking forward to having you back for the summer! More

Pullman, Washington
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 7 May 2013

Very nice staff and good room service. I gave it an average rating because some parts of the room looked a little old, the A/C struggled a bit in my room and the WiFi was a little slow-- I was also charged extra to use it. I figured if we paid for the WiFi service, it would be faster. I... More

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EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
23 May 2013

Thank you for your review. It is feedback such as yours that allows us to better ourselves in every aspect. I will pass along you notes to the appropriate departments, both good and bad. We are currently in the process of revamping our guest internet connection, but is has been feedback like yours that helped to move that process along.... More

Top Contributor
64 reviews 64 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 7 May 2013 via mobile

Use this hotel for alot of work conferences etc. Staff is helpful and rooms are very nice. Definitely recommend if you're in Albuquerque. Its also clise to downtown and some fun spots. Restaurant and bar area are nice. Get the crab cakes!

Was this review helpful? Yes
See 41 more reviews by punkinbarbie for Albuquerque
EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
22 May 2013

Thank you for taking the time to offer your feedback to us and other possible guests. We are pleased that you are a frequent stayer of our hotel, that you enjoy the experience and the crab cakes! I will pass the compliments on to our chef! Thank you , Kaisha S. Gurtner Front Office Manager More

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 May 2013

We stayed at Embassy Suites for the Gathering of Nations Powwow in April 2013. Let me just say that the atmosphere & layout of the hotel is fantastic. The complimentary breakfast is better than what you would expect at most restaurants. The service is with a smile and staff are always asking if they could help you. The rooms are... More

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Review collected in partnership with Embassy Suites Hotels

EmbassyABQ, Front Office Manager at Embassy Suites Hotel Albuquerque, responded to this review
22 May 2013

Thank you very much for taking the time to write us. We always look forward to the Gathering of Nations and the clientele that attend. We enjoy the group and are happy to know that you enjoyed your experience with us. I will pass your feedback on to the staff! We look forward to you staying with us next year... More

 
 
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Additional Information about Embassy Suites Hotel Albuquerque

Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites
Address: 1000 Woodward Place NE, Albuquerque, NM 87102
Phone Number:
Region: United States > New Mexico > Albuquerque
Amenities:
Business Centre Fitness Centre Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Albuquerque
#36 Family Hotels in Albuquerque
#38 Business Hotels in Albuquerque
Price range (per night): RM434 - 680
Hotel Class:3.5 star (3.5*)
Reservation Options:
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