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JW Marriott Starr Pass Resort & Spa

4.5 of 5
3800 W. Starr Pass Boulevard, Tucson, AZ 85745
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JW Marriott Starr Pass Resort & Spa
Ranked #15 of 122 hotels in Tucson
4.0 of 5 stars 456 Reviews
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456 reviews from our community

What travellers say about this hotel
  • Lazy river(32)
  • Golf course(17)
  • Fire pits(13)
  • Signature grill(12)
  • Room service(10)
  • Very nice(7)
  • Pool area(6)
  • Fitness center(6)
  • Happy Hour(5)
  • Next morning(4)
Traveller rating
    235
    125
    54
    25
    17
Only show reviews for Family (98) | Couples (133) | Business (153)
Date Rating
Lorton, Virginia
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW

What a beautiful place! Incredible! The wait to check in was unusually long (almost 3 hours) but my man wanted to WOW me - and he succeeded! Unfortunately, we spent much of our visit in the ER (an eye issue) and did not take advantage of the many lovely things to see and do. Breakfast on the patio was exquisite... More

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Chicago
Contributor
16 reviews 16 reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 20 May 2012

This is a fabulous property. The location in beautiful and close the town and the airport. The patio spaces are relaxing and inviting. The pools are great including a very nice river pool. A few minor concerns were addressed promptly by Victor and we really enjoyed our stay. The views from the patio are spectacular and the hiking and golf... More

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Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
20 May 2012

Dear Valued Guest: Thank you for your response on your past stay, I am thrilled to hear that you enjoyed your experience and that Victor was able to address any concerns. Thank you for noting our beautiful 27-hole Arnold Palmer Signature Golf Facility, as it alone is a world-class destination. We look forward to your return and thank you for... More

Miami, Florida
Senior Contributor
33 reviews 33 reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 18 May 2012

professional staff, clean rooms and beds, also rooms has bath tub in it, get a pool view if available. Its a big hotel remotely located in the mountain 25 mins ride ($42) from TUS airport, it has two restaurants on site, one pool, lazy river ping pong table. ask about happy hour and free taquela toast in the evening. there... More

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See 2 more reviews by majeo for Tucson
Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
20 May 2012

Dear Valued Guest: Thank you for reviewing your past experience at The JW Marriott Tucson Starr Pass Resort & Spa. We sincerely appreciate your viewpoint and the suggestions for improvement. Thank you for highlighting some of our amenities, and especially the outdoor table tennis, as it appears to be a kid favorite! We look forward to your return and the... More

cape coral, florida
Top Contributor
85 reviews 85 reviews
Reviews in 33 cities Reviews in 33 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 14 May 2012

We recently stayed at this resort for a business conference. This property is off the beaten path and the views are fantastic at night from the patio bar area. Although we were here for business we did have the opportunity to relax and that is easy to do at this beautiful hotel. The staff is extremely friendly and accommodating. Just... More

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See 4 more reviews by Healthcoach1 for Tucson
Phoenix
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 13 May 2012

This is a great place to get away from the usual resort setting. The resort is located at the end of Starr Pass Road in the Tucson Mountains. The airport is only about 20 mins drive from the resort and there is never any traffic in Tucson. Rooms are well appointed, clean, and comfrontable. The resort is large with several... More

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Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
17 May 2012

Dear Valued Guest: Thank you for sharing your most recent experience. The Tucson views in the evening are a spectacular sight, and as you mentioned the Salud! Patio is a great place to relax and take in the scenery. We sincerely appreciate that you took time to share your experience with the TripAdvisor community. We look forward to your return... More

atlantic beach, NY
Senior Contributor
30 reviews 30 reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 12 May 2012

we have been to this resort 4 times and it is still a pleasure. this is u of arizona grad weekend so the place is packed but still running smoothly with a lot of nice touches for the grads - the card keys to the room are a special 'class of 2012' edition, as are the wrist bands for the... More

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Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
17 May 2012

Dear Valued Guest: Thank you for sharing your experience, as it is always nice to hear the opinion of such a seasoned traveler. It was a joy to share your comments with our associates. The University of Arizona Graduation weekend is always an exciting time for the resort, and I am glad to hear that you enjoyed the weekend and... More

Walnut Creek, California
Contributor
20 reviews 20 reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 May 2012
1
person found this review helpful

We recently stayed at this resort on points so the review may be a little biased as we did not have to actually pay much for a room. The resort is very large with beautiful views of the desert and nice common areas. There is a lazy river, pool, spa and many other amenities on the property. There is a... More

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See 3 more reviews by gr7361 for Tucson
Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
11 May 2012

Dear Valued Guest: Thank you for redeeming your well-deserved Marriott Rewards Points on your past stay, I sincerely apologize that your experience fell short of your expectations. I personally believe that being nestled into the Tucson Mountain Park allows for our magnificent views, and please consider that our location is the closest resort to the center of town. We sincerely... More

Yorkshire
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 May 2012
6
people found this review helpful

My husband and I stayed at this resort from 19th April to 28th April whilst he attended a conference here. As Chairman and spouse we were given the Presidential Suite which should be the best room in the house ! I can honestly say this is the worst hotel we have ever stayed at. On arriving late from the UK... More

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See 5 more reviews by YorkshireGrannieann for Tucson
Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
9 May 2012

Dear Valued Guest: Thanks very much for taking the time to share your experience at the resort. Like you, I am very disappointed with the shortcomings in the housekeeping experience throughout your stay. We strive to provide an excellent experience for all of our guests. Clearly, in this case, our performance was far below standards. We are taking appropriate steps... More

Austin, Texas
Contributor
17 reviews 17 reviews
Reviews in 14 cities Reviews in 14 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 30 April 2012
3
people found this review helpful

We stayed 4 nights, are Marriott Silver Elite and were not charged resort fees. Where do I start with the litany of disappointments? No early check in available. Turn down service was non-existent or at 9pm. The room had a view of a parking lot. It took over 20 minutes to retrieve my car from valet in a non-peak time.... More

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Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
6 May 2012

Dear Valued Guest: Greetings, my name is Chad Lybrook and I am the Guest Relations Manager at the JW Marriott Starr Pass Resort & Spa. I am personally handling your TripAdvisor review and I have notified our leadership members of your concerns. I sincerely apologize for your experience, and that we were unable to provide a resolution to your concerns... More

Minneapolis
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

The Marriott Starr Pass is an impressive facility located in the mountains overlooking Tucson. The common areas are beautiful and the conference facilities are well laid out. The outside terraces feature spectacular nightime views of Tucson. There are beautiful hikes near by and the golf courses are cut through the desert. My principal criticism would be with the room, which... More

Was this review helpful? Yes
Chad Lybrook, Guest Relations Manager at JW Marriott Starr Pass Resort & Spa, responded to this review
10 May 2012

Dear Valued Guest: We sincerely value your personalized perspective on your recent experience, and thank you for taking the time to share some of the attributes of the resort. Like you I also enjoy the panoramic views in the evening, and I would have to agree that any guest looking to see the sights of Tucson should consider an automobile.... More

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Additional Information about JW Marriott Starr Pass Resort & Spa

  • Jw Marriott Tucson
  • Marriott Starr Pass Hotel
  • Marriott Tucson
  • Tucson Marriott
Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Price range (per night):* RM389 - 1,080

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JW Marriott Starr Pass Resort & Spa
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