After spending a week at the Hawthorne Hotel, I can honestly say that each day was wonderful. In addition to providing a beautiful environment that celebrates its history, the hotel is situated perfectly in Salem -- right next to the Salem Commons -- and within an easy walking distance to various shops, restaurants, theatres, and museums. As impressed as I...
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Dear AKBilsky:
What a wonderfully kind and fulsomely-written evaluation! Thank you so much for doing this, as your perspective of being a guest who stayed for multiple days, and multiple visits is very important to new guests thinking about staying at the historic Hawthorne Hotel.
We especially value your kind comments about the personal attention and care that you received....
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I attended a writers' conference here, and I'd go back in an instant! The staff was helpful, efficient, and the food was fabulous (even banquet food!). The beds and pillows were comfortable. The rooms were clean and bright. The windows actually opened (!!) which was a treat. I wholeheartedly recommend this hotel. I'll be back with my family and we'll...
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Dear 100CHRISTINA100:
Thank you so much for your lovely review of the Hawthorne Hotel. We are so pleased that you really enjoyed the features that the Hawthorne Hotel offers its guests.
You will be interested to know that we have had movie stars and other entertainers staying here simply because we have windows that one can open. So few hotels...
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The thought occurred to me that I've had the pleasure of staying at the Hawthorne Hotel in Salem, Massachusetts many, many times and have enjoyed every single visit yet have never written a Trip Advisor review letting people know what a wonderful place it is. Time to amend that!
I first started staying at the Hawthorne in the fall of...
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Dear LindaOSki:
Because I have a self-imposed policy of responding to each and every TripAdvisor review, I find myself now writing back regarding the absolutely nicest review we have ever received!
Thank you hardly seems adequate but certainly is appropriate – I just wish there were more monumental words to convey our feelings to you.
Should you find yourself traveling...
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Last week my husband and I spent two days at the Hawthorne. From the time we entered the charming lobby, greeted by the most exquisite arrangement of fresh flowers, until check-out two days later, the historic charm was mirrored by old fashioned quality service. What was remarkable was the thoughtfulness of the craftsmen working on restoration. The charm of yesterday...
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Dear Ellen D:
Thank you so much for all your kind words. We are always so very happy to hear from our satisfied guests. Oftentimes it is the guests who are happy that never take the time to write these reviews, so we are especially grateful that you did.
We look forward to welcoming you back again soon.
Warm regards,...
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Recently stayed here for a conference. Our room was bigger than I expected, two double beds with two full bath; clean and comfortable. The hotel staff was very friendly and Jess at the front desk was great about helping our group find a place to eat outside of the hotel. The rooms for the conference itself were great; not overheated...
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Dear 7savvytraveler:
Thank you so very much for your kind review of the historic Hawthorne Hotel. Most especially we love that you recognized Jessica for her excellent customer service skills. Because you did, she will receive an extra little something from the hotel.
We are grateful for all of your kind remarks, and so appreciate it that you mentioned a...
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First rate professional and considerate customer relations, obviously the hotel really has earned its award on quality service. Apart from being attractive physically, the material hiccups here and there are far overcome by the quality in service.
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Dear Helen L:
Thank you so much for taking the time to write this delightful review. We are always happy to receive feedback from our guests, as it helps us to know if we are doing well, or need to improve. We especially appreciate the fact that you recognize how good service can be so very important, and can help...
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On my first trip to the east coast, we decided to stay here. We planned to be in town on Halloween, and they had a ball going on. The atmosphere in Salem in Halloween is fun, and the history of the town is amazing! So much to see for you history buffs out there like me. The rooms were different...
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Dear TedV:
Thank you so very much for such a delightful review. We love that you still remember us so fondly from last October, and that you delight in the history of Salem.
If you liked our rooms in October, we think you will love them even more now, as we have continued to improve upon them during our recent...
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We spent one night at the hotel utilizing a AAA package deal which included one free
dinner in the dining room, free breakfast for two, and two free admissions to a museum
of our choice. We loved the ambiance of the old hotel including the bar and the dining
room. The staff was very friendly, knowledgeable and helpful. My wife...
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Dear ronald k:
You are certainly correct when you noticed all the great value you received while staying at our hotel utilizing the AAA package deal. We value our partnership with AAA and the members of that organization, and we make sure that the deal is always the best you can get as far as our packages go. Therefore, when...
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Great service through out the entire hotel. Restaurant outstanding, and front desk ladies very knowledgable with the entire city.
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Dear mumbojumboman:
While your review may be brief, it certainly covers much of the basic information that a future traveler might want or need.
Thank you so much for writing it. We sincerely appreciate your time.
Sincerely,
Juli Lederhaus
General Manager
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I recently stayed at the Hawthorne while visiting Salem and was very proud to do so. It is situated in the heart of historic Salem, and everything that I wished to do was in easy walking distance. The meals I ate at the hotel were memorable, and made me feel special. The staff were uniformly helpful and polite. The hotel...
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Dear Sharon D:
Thank you so much for your kind words, and your understanding during our recent emergency. You will be happy to note that all is well now. We look forward to welcoming you back again soon.
Warm regards,
Juli Lederhaus
General Manager
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