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Candlewood Suites San Antonio NW Near Seaworld

2.0 of 5
9502 Amelia Pass, San Antonio, TX 78254
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Candlewood Suites San Antonio NW Near Seaworld
Ranked #138 of 343 hotels in San Antonio
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25 reviews from our community

    Trip type
Traveller rating
    12
    7
    2
    2
    2
Date Rating
Lake Charles, Louisiana
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 12 May 2013

My wife and i just returned from a stay at this hotel during cinco de mayo weekend. We usually stay in this area because my wife has family close by. We knew that this was a new hotel so we decided to check it out. We had a king room that was very large and had lots of room. The... More

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See 4 more reviews by Troy D for San Antonio
Arlington, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 20 April 2013

I was in San Antonio for 10-weeks of training and stayed at this Candlewood Suites after the recommendation of a friend. I am very glad I stayed at this property. My room was very nice and very functional. Stove top burner; microwave; full size fridge; and dishwasher. Good size room. Very good rate. Great exercise room which I used quite... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
22 April 2013

First and Foremost thank you for such a great review! We appreciate feedback to get us moving on the right track but simply LOVE the ones making sure we definintely made an impression during a stay. We've all experienced being away from home in a new city so a FAMILY-FRIENDLY atmosphere is what we strive for. We are definintely looking... More

1 review
2 of 5 stars Reviewed 21 March 2013

Upon check-in I was informed that a long staying guest needed my room type (smoking) & therefore they could not accommodate me. While the staff were not rude, they also did not seem to care that I was inconvenienced. Later when I requested extra blankets they gave me a blanket with large holes in it. Upon checkout the staff did... More

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IHGCare, Guest Relations Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
10 April 2013

Dear Ameelorene, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

Waco, Texas
1 review
5 of 5 stars Reviewed 25 February 2013

My husband and I stayed at Candlewood Suites for the first time. We loved it. We had a 1 bedroom suite. The price was low and the room was fantastic. We loved it! The staff was so nice, especially Felicia. It is nice to encounter such a friendly and helpful staff. We had a king size bed and for the... More

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Aston_Martin0001, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
27 February 2013

We certainly appreciate you letting us know about your FIRST experience here at a Candlewood Suites Brand hotel. We certainly strive to making sure you feel the most comfortable IN your Suite and OUT. Felicia is one of our endeared employees and we always feel proud of hearing a specific recognition regarding our staff. We're definitely looking forward towards your... More

Houston, Texas
2 reviews
5 of 5 stars Reviewed 16 July 2012

If you want to stay somewhere that makes you feel at home, come here!! Check-in was promt, and service was great; the Front Desk Staff made sure I had everything I needed no questions asked! The only thing that could have been better is parking on the front of the building but overall I will stay at Candlewood from now... More

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
18 July 2012

Hi Michael. Thank you for taking the time to post your wonderful comments about your recent stay with us. We take pride in our staff as we strive to provide a feeling of "HOME" truly away from home. We are looking forward towards your next visit with us! More

Fort Worth, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 9 July 2012

We only stayed one night but it was close to Seaworld and that was what we were interested in. However we found the accommodations more confortable than we had expected. We also enjoyed the swimming pool especially after a hot day at Seaworld.

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CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
18 July 2012

We appreciate your review here even if it was just one night. It only takes that first impression and we definitely look forward into making your next stay with us just as memorable. Having the pool really does help in this heat! Glad you enjoyed it! More

Houston, Texas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 22 June 2012

This is a very nice place, but the service is horrible. We had to ask if there was a cot or extra blankets we could have 3 times (over a 7 hour period) and never heard back. When we called back they did not care and told us they could do nothing to help us. Felt they didnt care and... More

Was this review helpful? Yes 2
CWD_SeaWorld_MGR, General Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
18 July 2012

We apologize for any inconvenience you had during your stay but definitely appreciate your comments as this enables us to improve. During your recent visit, we have been undergoing changes in management as well as staff and am glad to see our latest comments truly reflect the genuine service we strive to provide. More

San Antonio, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 19 June 2012

I checked into this hotel at 2200 hours, after fleeing from another extended stay hotel in San Antonio. It was like finding an oasis in the middle of Death Valley by comparison. The front desk staff was exceedingly welcoming, friendly and helpful. The entire facility is scrupulously clean and inviting, the rooms quiet and marvelously comfortable. There is an exercise... More

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See 7 more reviews by CassWen for San Antonio
Corpus Christi, Texas
1 review
5 of 5 stars Reviewed 14 June 2012

MY family and I had 2 rooms here for 4 nights, When we checked in around 2 pm, the staff was incredibly welcoming and friendly and had us laughing 5 minutes upon arrival, upon our stay the front desk was very accommodating and friendly and willing to help with any situation. The new management team had just taken over 2... More

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Fort Worth, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 19 March 2012

We called ahead and made sure that everything was ok with our reservation and confirmed that we could check in early and when we got there they said "Oh we don't have any rooms so you are going to have to go to another hotel we booked for you 10 more miles from your destination Sea World." So we went... More

Was this review helpful? Yes 2
See 5 more reviews by cassira12 for San Antonio
IHGCare, Guest Relations Case Manager at Candlewood Suites San Antonio NW Near Seaworld, responded to this review
16 April 2012

Dear cassira12, I apologize for the inconvenience of having to move to another property. It is not very often that this happens. Sometimes the hotel gets oversold. When this happens we move the guest to an alternate location and pay for your first night there. It sounds like the hotel did follow proper procedure. Once again, I deeply apologize for... More

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Additional Information about Candlewood Suites San Antonio NW Near Seaworld

Also Known As:
Candlewood Suites San Antonio Nw Near Seaworld Hotel
Candlewood Suites San Antonio Nw Near Seaworld Hotel San Antonio
Address: 9502 Amelia Pass, San Antonio, TX 78254
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool
Hotel Style:
Ranked #138 of 343 hotels in San Antonio
Price range (per night): RM263 - 420
Hotel Class:2 star (2*)
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Candlewood Suites San Antonio NW Near Seaworld
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