We usually stay with another chain of hotels but decided to give Quality a try. It was awful before we even drove in the parking lot. The neighborhood was kind of scary, run down. The Quality Inn Sign was covered up. The lobby smelled like arm pits and onions. The room was big, but the curtains were FILTHY. There was...
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
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The last customers had intestinal distress and the staff did not clean the toliet!!! Shower was nasty in both rooms. No linens for 2nd bed. Some strange pills left on the vanity. One towel in room reserved 2 weeks early. Manager would not even look up at my husband when he asked for another, just yelled her assistants name, the...
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
More
We have stayed in many hotels while my husband attends professional classes. After researching hotels in the San Antonio area, we decided to stay at this Best Western due to close proximity and reasonable price. I must say this is the worst Best Western in which we have stayed. Please keep in mind I NEVER complained about any of these...
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
More
We just got home from a 4 night 5 day stay st this hotel. It is clean and we were ok with the room. The only problem I had was with the "lady" that worked the last night we were there in the afternoon. I asked for towels for the kids at the pool and she was rude about it....
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
More
The one good thing about this was the size of the room, it was very spacious. However, the room had an odd odor and the bathroom smelled like urine (before anyone used it). The breakfast was really small. The pool was an okay size but had large water bugs in it, I know this can happen but also seemed kind...
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
More
We have just returned home from a long weekend trip to San Antonio, where we spent 3 nights at the Best Western Shetland Inn and Suites. We had made reservations several weeks ago with Best Western central reservations. We reserved 2 queen suites, and we wanted connecting rooms. We were told at the time the reservations were made that they...
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I am the new General Manager of the San Antonio Quality Suites (formerly Best Western Shetland Inn & Suites). I have been managing this property since the beginning of April 2011. I fully admit that this property needed a major overhaul in every area -- and can assure you that that has happened during my first 2+ months here. Even...
More
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