This hotel has alot of potential but the overriding issue was poor or uninterested service. From check in to check out we were underwhelmed.
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- San Antonio Grand Hyatt
- Hyatt San Antonio
- San Antonio Hyatt

This hotel has alot of potential but the overriding issue was poor or uninterested service. From check in to check out we were underwhelmed.
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I won a two night stay last year and we used it in March. (Sorry for the late review)
The hotel is quite beautiful inside with a very artsy modern feeling. Check in was quite easy.
We had a room at end of hall facing the Tower of Americas and downtown which was wonderful.
The bed was the best thing...
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We appreciate your feedback and are happy to hear you enjoyed your stay with us this past March. We hope to see you again.
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Grand Hyatt, not to be confused by the Hyatt in which the river flows through, was nice. upon arriving i was greeted by a pleasant doorman, the front desk was very helpful and considerate of my needs. I asked for a high floor w/ a great view. The bar downstairs is "chic". It had tv but the sound wasn't on...
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Thank you for providing us with feedback on your recent stay. We are happy to hear you enjoyed your time at the hotel and we hope to see you again soon.
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Had a room on the 20th floor very comfortable clean, spacious, luxurious. Also, had a breakfast buffet that was very good and great variety of choices. Well worth the stay.
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Thank you Tony! We appreciate your review and hope to see you again soon.
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Booked through Priceline and was completely satisfied! Nice clean rooms and located in the heart of the riverwalk. Will stay here again!
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Thank you Ronnie. We enjoyed reading your review and hope to see you again soon.
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Do not get me wrong, I am a Hyatt fan! But this hotel lacks what many Hyatt's have, a sense of caring. If you are handicapped or in need of assistance , this is not the hotel for you unless you spend the money for their "grand rooms". I asked for a room closer to the convention center, it is...
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Please accept a sincere apology from our staff. We apologize we were not able to accommodate your guestroom requests. We hope that you will give us another opportunity to provide you with the exceptional service we are known for and prove why we are a preferred Riverwalk hotel.
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Just stayed at the Grand Hyatt one night but I would recommend it. The location is great - on the river but at the quiet end so you are not bothered by party noise all night. The hotel's restaurant on the river "Achiote" is good. At first we were not thrilled with the limited menu but then our waitress mentioned...
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Thank you for taking the time to review your Mother's Day stay with us. We are happy to hear you enjoyed your time at the hotel and hope to see you again soon.
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I stayed at this hotel for 4 days while attending a conference. I should have forfeited the location adjescent to the conference centre for this was a mediocre experience at best. The only great thing about this hotel is that its staff recover well from mistakes. They are friendly and helpful. Otherwise...don't waste your money...there are far better options for...
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Thank you for taking the opportunity to provide us with feedback on your recent stay. We welcome and appreciate all feedback from our guests, including constructive critiscism. We know that value is of importance to our guests and we believe that our hotel charges are competitively priced within our market of full service Riverwalk hotels. Again, thank you for taking...
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A rather unremarkable room experience here and the pool was disappointingly filthy but two bright spots; the restaurant was fabulous, Achione or something to that effect. And valet champion, Kevin Landeros saved the day after they mistakingly gave my car to another guest and we ended up with the wrong one; Kevin drive the correct car to us up in...
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Jay, thank you for taking the time to review your stay with us. We are glad to hear you enjoyed our restaurant and will make sure to pass your kind words on to Kevin. We hope to see you again.
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A nice Hotel across from the Marriott... Hotel is connected to the Convention Center with River Walk access... Hotel had only one (1) restaurant and a nice bar... Shower was intermittent cold and hot water when we showered... Hotel charged for Wi-FI... TV worked and was intermittent analog/digital... Hotel was OK but Marriott had more amenities...
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