What a dump! I have been a follower of this Chain of hotels since the early 80's, and have stayed at this property at least 10 times. In the last year we have stayed twice in San Antonio at this hotel and a new sister hotel on the River Walk in San Antonio. Both stays we're unpleasant. On the River...
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Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon our review I am actively participating with our housekeeping staff to ensure all areas of our property are clean. I hope that if your travels bring you back to San Antonio that you will consider staying...
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Lovely spacious hotel with good food and great accommodations. Nice bar where we had a very nice lunch. Breakfast was delicious and cooked to order as usual. Very relaxing ending to our San Antonio trip.
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We are so glad your stay was enjoyable. Thank you for the feedback and we look forward to your return visit to our hotel.
Keith Harward
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This is a typical airport-located Embassy Suites --- nice hotel, good breakfast, friendly staff, clean rooms, etc. Overall a very nice stay.
The only downside is the typical Embassy Suites downside --- the only pool is indoors, small, and a chlorine chamber. This is not unusual at this chain. Not a really big deal unless you want to spend some...
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We appreciate your comments regarding your stay with us in March and look forward to your return visit to San Antonio! We will also continue to monitor the pool area for the chlorine level.
Keith Harward
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This was our 2nd winter trip staying at the Embassy Suites. Our's was a two room king suite. Extremely reasonable for what we received. The suite was so quiet and comfortable. Our stay was 7 nights and the staff were amazing. Each morning you receive a free hot made to order omlet (if you choose) or buffet. Good food. From...
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We appreciate your comments and look forward to your returned visit.
Keith Harward
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Old Hotel but well kept and staff is friendly. Location to airport is great and good dining in area
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Thank you for your comments. We are upgrading items on a regular basis and look forward to your return visit!
Keith Harward
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This is the worst Embassy Suites I have ever stayed at. The rooms are very dated and soiled. I changed rooms twice and still dealt with broken furniture with stains. The televisions were analog and small screened with fuzzy pictures.
Breakfast was terrible the eggs were unidentifiable and the omelet tasted like the grill had not been cleaned in years....
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This is not the type of experience you should receive at our hotel. We will look into all issues mentioned (Furniture, Carpet stains, TV, and Breakfast) and work towards resolving immediately. Thank you for your feedback.
Keith Harward
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Even though my daughter's and niece were participating in a cheer competition in San Marcos we decided to stay at this Embassy as opposed to the one in San Marcos based on one factor: price!! There was noticeable difference in price around $80. I've stayed at this location before and this hotel is by no means new. However, it is...
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Thank you for your feedback regarding your stay with us. We look forward to your return visit to our hotel.
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I have stayed at this hotel twice. The stay here is okay if you are flying early out of San Antonio and need a bed for the night. What is also nice about this place is that you leave your car here while you travel. This will save money comPared to leaving the car at a parking facility. Full breakfast...
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We appreciate your comments in particular regarding the complimentary breakfast and will look for ways to improve in this area.
Thank you - Keith Harward
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When staying near SAT airport, this is my favorite hotel. Doesn't feel completely modern and up to date, but definitely isn't dated. The breakfast selection here is also solid. Parking can be bad at times, and I hate the parking lot.
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Thank you for your comments as we are looking for feedback regarding future renovation items. We have additional parking available in the back of the hotel for future consideration.
Keith Harward
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Client's office is in walking distance of this hotel. Good value, great breakfast, and nice manager's reception. Only negative is that the bathroom of my "non-smoking" room reeked of a previous heavy smoker. Would stay again.
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We appreciate your feedback and are taking some additional measures regarding when a guest suite smells of smoke.
Keith Harward
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