Had a two night business stay. Hotel was nice, the hotel restaurant made a good chicken spinach salad, and the bartender Chris was a cheerful busy sort.
I asked for an airport shuttle at 06:30am but was told that it would not be available until 07:00am.
The hotel 'feels' right for San Antonio. It is not new, but is well...
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Thank you for your feedback regarding your stay with us and we look forward to your return visit.
Keith Harward
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The staff stands out. What a wonderful show of hospitality. We got to the area three hours before check-in. We called to ask about early check-in figuring we would get shot down but we were actually told to come on in. This was beyond our expectations.
Our room was always clean. The managers reception was fun and well staffed.
We...
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Thank you for the comments regarding your stay with us. We look forward to your return visit as your new home away from home in San Antonio!
Keith Harward
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The staff here is very nice and friendly but the building itself is very old. I was not very impressed by this Embassy Suites. The rooms are large and spacious but they need renovation because they give a "run-down" look. The bathrooms are tiny (6ft X 6ft) The rooms have old fixtures and bad lighting. This hotel looks like its...
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Thank you for the feedback regarding your stay with us. We are happy to hear our staff was friendly. Although our hotel was built in 1979, we continue to make changes that will enhance our guests stay on a regular basis. We hope to see you on a future visit to our hotel.
Keith Harward
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Centrally located. Can get to anyplace from here. The managers reception is fantastic and drinks are well made. The Plaza Grill has a Nacho appitizer that is to die for. Get it mixed, and you will find steak slices, and chicken chunks mixed in with the black beans and chips. Was enough for both the husband and me. Also, their...
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Thank you for the feedback regarding your stay in particular regarding staying above the 6th floor for noise and free WIFI. We are so glad your stay was enjoyable and look forward to your return visit to our hotel.
Keith Harward
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We stayed here during a cheer competition and it was great! My daughter thought the hotel was so cool. She loved the clear elevators and the swimming pool. The rooms were very spacious. It really is a neat place. The people are very friendly there. We ate dinner at the hotel grill. The only bad thing was the waitress was...
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We are glad your stay for the cheer competition went so well and we have made a note to investigate your one comment regarding the slow service when dining. Thank you for your feedback and we look forward to your next stay with us.
Keith Harward
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Like ice cold water for bathing, poor onsite service and no follow up by local management? then I have a recommendation for you- the Embassy Suites Hotel San Antonio Northwest / I-10! Had to wait to the desk clerk to finish her cell phone call before I could get checked in only to discover there was no hot water in...
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We are so sorry your stay with us in particular our hot water issue, unattentive responses you received from our front desk and engineering staff, and slow response regarding compensation were not up to our service standards. We are utilizing your feedback as a way to improve and take action to avoid these type items from happening to future guests....
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This was an awesome experience we recently stayed 2 weeks the room was very clean we enjoyed the manageres reception every night Chris, our bartender was awesome, always had a smile and friendly! We arrived the weekend of spring break the hot tub was not as clean as I thought it could be we asked the pool guy to check...
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Thank you for your feedback during your stay with us. I'm happy to hear we were able to resolve the pool, bill, and TV issues that you mentioned. We look forward to seeing you in the future.
Keith Harward
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Nice room. Terrible location. Slow Internet. Dirty common areas. Rundown. Way too many other options to flush money down this property.
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We are so sorry you were disappointed with our hotel regarding the internet, location, and overall condition. We will continue to make improvements and appreciate the feedback.
Keith Harward
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They REALLY need more/bigger elevators. Tiny & slow plus shared by staff with dirty room service dishes and dirty laundry. Otherwise we really enjoyed this pretty facility and the free drinks at happy hour each evening.
My son left his power cords to his video games there. Anthony graciously mailed them to us.
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We appreciate you comments regarding your stay with us in March. We will review the elevator situation with our team members and glad it worked out regarding your lost item.
Keith Harward
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I admit to trying Embassy Suites on this trip with some hesitation. The staff at this property was very friendly. I think, though, that hotel is tired and worn down. It must stay at about a 75% occupancy rate and they were just not prepared for the Spring Break rush. The pool area was dirty, wet food on the floor,...
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Thank you for your feedback during your stay with us over Spring Break. We will utilize your comments regarding the pool area, breakfast, and Manager's Reception to help make improvements moving forward. We are sorry that your stay was disappointing.
Keith Harward
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