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Holiday Inn San Antonio Downtown

3.0 of 5
318 West Cesar Chavez, San Antonio, TX 78204 (Avenida Guadalupe)
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Holiday Inn San Antonio Downtown
Ranked #133 of 343 hotels in San Antonio
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227 reviews from our community

Traveller rating
    65
    71
    51
    23
    17
See reviews for
Families
65
 
Couples
61
 
Solo
18
 
Business
43
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Coffeyville
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 11 May 2013 via mobile

Checked in; reception very friendly. Went to our room and upon entering, found beer cans strewn about, TV blaring, mixed drinks melting on the counters, the bed torn apart and a phonebook opened with a message scrawled on a notepad beside it. Began looking for a corpse-- just in case. Finding none, we returned to reception and received another room,... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
13 May 2013

Well for starters, I am sorry we checked you into a room that had not yet been serviced. I am not sure if you reported the blackout drapes to the front desk but each rooms should have them. Because of the way these reviews are done unless you mentioned it to my front desk staff I am not sure which... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 May 2013

My husband and I stayed at this hotel this past weekend (4/26 -4/28). We were VERY hesitant to book a room here because of the previous reviews we'd read about the recent renovation. But the location and price were hard to pass up. Besides, we were there to attend the annual Fiesta event so figured we wouldnt be at the... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
9 May 2013

Thanks for the comments however this review is for a stay at the Holiday Inn Riverwalk. They have wood flooring in their rooms. Safe Travels! Ben, General Manager More

yorkshire lass in sunderland, tyne & wear, england
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 4 May 2013

I would recommend this hotel to anybody, except those who have their hearts set upon the Riverwalk. It is about 7-8 mins walk from that lovely destination; if that epic journey is too much for you and your zimmer frame then you would be well advised to look closer to home. It is however only about 3 mins walk away... More

Was this review helpful? Yes 2
See 2 more reviews by elise252 for San Antonio
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
6 May 2013

For starters, a simple “Thank You” is in order for your comments. I must say this is my new all time favorite guest review. It’s nice to get kind words from an experienced reviewer/traveler. I am glad you enjoyed your stay. Safe Travels! Ben, GM More

Munich, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 27 April 2013

We stayed two nights in this hotel at the end of downtown, close to the famous market square. The pictures we saw in the internet when we booked did not really show the real thing. The hotel is quite old and only partly well-kept. The carpet was partly very dirty and smelled. Breakfast was OK.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
1 May 2013

I am sorry you didn't enjoy your visit to the Market Square area. I will share your other comments with my housekeeping staff. Most people that I speak with have a great time and really enjoy all the shops and sites to see in San Antonio's oldest market area. Safe Travels Ben, General Manager More

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Lorton, Virginia
1 review
4 of 5 stars Reviewed 19 April 2013

We stayed at the Holiday Inn Market Sq for 8 nights in early April/2013. Eight nights gave us an overall view of the hotel from the prespective of more than one night. We were very pleased with everything about this hotel. First the free parking. We had a car but after 2 days paying for parking in downtown we decided... More

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
23 April 2013

Wow, thanks for the kind words. Glad you had an enjoyable stay. I will make sure that Steve and Hector our shuttle drivers get to see your comments as well. Safe Travels! Ben, General Manager More

Corpus Christi, Texas
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 18 April 2013

For a Holiday Inn, this property is worn out, literally. The chairs in the restaurant and lounge are so worn the leather is worn off and cracked. The desk clerks tried to be helpful but house keeping didn't seem to want to cooperate. I had to ask twice to replace the chair for the desk that was broke. I asked... More

Was this review helpful? Yes
See 3 more reviews by marksw12 for San Antonio
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
23 April 2013

Please accept my apology, I will make sure to share your comments with my Housekeeping Director and staff. Safe travels Ben, General Manager More

HOUSTON
Top Contributor
93 reviews 93 reviews
10 hotel reviews
Reviews in 30 cities Reviews in 30 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 15 April 2013 via mobile

The staff was excellent, the location for the price was fantastic, the beds were very comfortable and the hotel & room was very well cleaned. What more could you ask for? I will stay here on future visits to San Antonio.

Was this review helpful? Yes
See 3 more reviews by NATHANHOUSTON for San Antonio
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
16 April 2013

Thank you for sharing about your stay. It is always nice to hear when our guest have a pleasant visit. Safe Travel! Ben, General Manager More

Stockbridge, Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 9 April 2013

This Holiday Inn near Market Square was very nice. We could walk all the way downtown to the Riverwalk or the hotel had a shuttle that would take us and pick us up anytime we wanted. Hotel staff was very nice and took care of anything we asked for. The rooms were clean and quite. Had a wonderful trip and... More

Was this review helpful? Yes 1
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
10 April 2013

Wow thank you for the kind comments. I am sure my staff will enjoy hearing about your stay! Safe Travels Ben, General Manager More

Wichita, Kansas
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 6 April 2013

I would recommend this hotel for anybody with reasonable expectations . The staff was responsive to every request and question I had. the first night I was there I think a trapped bird was on my balcony .Reported it and it was taken care of immediately! All of the staff I encountered were excellent . Tammie at the front desk... More

Was this review helpful? Yes
See 8 more reviews by Robin M for San Antonio
GeneralManagerBBaker, Manager at Holiday Inn San Antonio Downtown, responded to this review
8 April 2013

Thank you for sharing some good useful feedback. I will look at clarifying our shuttle schedule to keep everyone informed on when the shuttle is available. Thanks for the kind words. I will make sure Tammie and Steve get to see them. Safe Travels! Ben, General Manager More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 of 5 stars Reviewed 3 April 2013 via mobile

Got out of the shower shivering! Water restrictors made it difficult to shower, but tepid water was the worst I've experienced. The room was good and the AC was good. No complimentary breakfast. Staff did offer me a free shuttle over to The Alamo.

Was this review helpful? Yes
GeneralManagerBBaker, General Manager at Holiday Inn San Antonio Downtown, responded to this review
4 April 2013

Please accept my apology on the cold shower. I will make sure my maintenance takes a look at that. I am glad you enjoyed the other parts of the Hotel and your stay. Safe travels! Ben, General Manager More

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Additional Information about Holiday Inn San Antonio Downtown

Also Known As:
Holiday Inn San Antonio Downtown Hotel San Antonio
Holiday Inn San Antonio Downtown Hotel
Holiday Inn San Antonio
San Antonio Holiday Inn
Address: 318 West Cesar Chavez, San Antonio, TX 78204
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#90 Family Hotels in San Antonio
Price range (per night): RM284 - 460
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn Downtown-Market Square is located just 2 blocks to Market Square, 6 blocks to the River Walk area, 8 blocks to Convention Center, 10 blocks to the Alamodome. We have beautifully renovated all of the guest rooms, lobby, fitness center, and pool area! We offer interior corridors, complimentary parking and wi-fi. Madera Restaurant & Bar. Large outdoor pool with spa and sundeck. Business center and sundry shop. ... more   less 
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