We stayed here for one night. The rooms were OK. The bathroom was very small and the walls were molding and cracking. They had no kids TV channels (Disney, TCL, Animal planet) and they were very dissapointed. One thing that upset me greatly was, they had no kids TV channels, but yet they had an "Adults Only" setting! The pool...
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Dear Valued Guest,
We are sorry we were unable to provide you with the quality of amenities and service you expect from Hilton. We apologize for the lack of children’s programming available in your guest room. We are currently working with our provider to correct existing programming and also add new channels. This project is expected to be complete in...
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Stayed here for one night last week on business. Wow, this hotel needs some major TLC. Other than being close to the airport, this hotel doesn't have much to offer. The hallways are very narrow. The walls are paper thin. I heard every conversation of the person in the room next to me. The bathroom was very dated and tiny....
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Dear Valued Guest,
Thank you for staying with us at Hilton San Antonio Airport. We appreciate your honesty. We look for reviews to provide insight into our hotel and our guest rooms are an area we are actively examining. Until a renovation is complete, we will consider options such as earplugs, for noise from surrounding guest rooms. I welcome any...
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We moved to the Airport Hilton because the hotel we had originally booked was noisy and stinky. We couldn't bear it one more night. I stayed here with my teenage daughter and my parents. The beds were extremely comfortable and everything was nice and tidy. The staff was extremely friendly and attentive. When I requested extra coffee and tea from...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We appreciate the positive feedback, especially regarding our staff, as service is very important to us.
The items listed as your downsides are also important to us. This information will be shared with our renovation team for consideration.
Again, thank you for an informative review...
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My husband and I stayed here for 1 night in April 2012. Our flight had been cancelled due to weather and we needed a place to stay at the last minute. We wanted a place that was close to the airport, had a shuttle and was not too expensive. We booked online through Expedia and then found the shuttle and...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We are sorry your travel plans did not work out, and the hockey game was missed, but glad we had an opportunity to serve you. We appreciate the positive feedback especially regarding our staff. Positive feedback is a great motivator and it will be shared...
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Close to the airport with a shuttle every 20 minutes. Accommodating staff always with a smile. The common areas and rooms will enjoy the facelift commented on in so many of the other reviews. This facility needs to be brought up out of the 1970's. The rooms only have WIFI and only a single plug on the back of the...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We appreciate the positive comment on the staff. We are in the process of planning a renovation that should start later this year. We apologize for the issue with the air conditioning and have discussed this with the Housekeeping Manager.
Again, thank you. We hope...
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I was here for business from April 11th, 2012 through April 16th 2012 and was treated like a King. At times the staff was falling all over itself to help me with everything and anything I wanted or needed. Room was great.
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Dear Dr Rushlo,
Thank you for taking time to post your review on this site. We enjoyed having you in the hotel and appreciate your kind words for the staff. You were a joy to get to know and we wish you well in your current endeavors.
Again, thank you. We hope to see you again in the future.
Sincerely,...
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The hotel is 10 mins. from the airport which makes it very nice if you have an early flight and you don't hear the airplanes at all. The hotel has the nicest workers i have ever encountered. I used the maintance workers and room service almost every day during my 3 day stay. The phones in my room needed replacing...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. Your review is fair and professional and we appreciate the recognition of our team members. We will focus on improving the areas that we fell short in so your next stay will be even better.
Again, thank you. We hope to see you again in...
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For a Hilton property this is at the low end. Rooms and service not up to par. Many choices for hotels in the area, I would not stay here again unless I had no other choices.
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We apologize that you did not enjoy your stay. We hope that our upcoming renovation will change your mind upon completion.
Sincerely,
Hilton San Antonio Airport Management
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This hotel wasn't anything special, the rooms were alright, the staff were pretty good and the parking was odd to figure out the first time. The location was great for our business trip as the office is quite close to the airport, so we didn't have to drive far. However this is quite out of the way for the sights...
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We appreciate the positive comment on the staff. We are in the process of planning a renovation that should start later this year.
In regards to the location, we are convenient to the airport as well as surrounding businesses and entertainment. We are a short...
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This is a very out dated hotel. Super nice staff however the physical facility is in dire need of an upgrade. E.g. Furniture in rooms is circa 1965, hotel is very dark, etc.
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Dear Valued Guest,
Thank you for taking time to post your review on this site. We appreciate the positive comment on the staff. Regarding the physical facility, we are in the process of planning our upcoming renovation.
Again, thank you. We hope to see you again in the future.
Sincerely,
Hilton San Antonio Airport Management
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143 Reviews
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