From the moment we arrived, we were treated to friendly, attentive service. We were celebrating our 40th anniversary, and had a room with a balcony on the Riverwalk side of the hotel. The room was elegant and luxurious, with a bed that was truly 'heavenly' (to quote their description). And the location was convenient to all the things to do... More

Great hotel, great location, great San Antonio ambiance. However, what makes this a premiere hotel is the customer service offered by all that work there. Director of Front Office, Ronnie Andrade, was more than helpful in upgrading our reservation to a suite after learning my wife and I were celebrating an anniversary. Mr. Andrade also had champagne and chocolates sent... More

I've worked in luxury hotels for the last ten years. Whenever I come to San Antonio - and I do come very often to the city - choosing the Westin Riverwalk is a no-brainer. And I'm not only talking about the fantastic product they have here or the perfect location (right by the riverwalk, but yet not close to any... More

This was my first time to San Antonio and this was just the perfect hotel for such a stay. Perfectly located on the river walk and a very spacious hotel. Only problem was they had a huge school group in so the staff were very distracted and when a few things did not work in the room it was very... More

I was at the Westin Riverwalk last week for a conference. In general Westin hotels are memorable for service and ambiance and this hotel is no exception. Its location right on the Riverwalk made exploring easy. Rooms were very comfortable. I didn't experience Zocca, the on-site Italian restaurant, but the food provided for the conference was quite good, well-prepared and... More

We had a group of about 250 people meet at this property. The service from the front door to the housekeeping staff was exemplary. The hotel is beautiful and in an excellent location with quick and easy access to the river walk. Our attendees raved about the comfort of the sleeping rooms, they are well appointment with over sized and... More

Recently stayed here on business. The pros: Very clean and well-maintained property, the rooms very clean and well-appointed. The location is central and right in the middle of the San Antonio downtown area, near all the restaurants and the "riverwalk" scene. The hotel has a nice gym with a view of the river, and a small pool overlooking the river... More

We just stayed at The Westin Riverwalk last weekend. We had an excellent experience all around. Beautiful view of the San Antonio Riverwalk. Relaxing poolside. Elizabeth Alvarez of housekeeping brought us truffles to celebrate our anniversary! And Sandra, the concierge went above and beyond to help me get to a meeting offsite on-time and with the pieces I needed printed... More

We had a very large room, a junior suite, which was nicely appointed with a very large bathroom and overlooking the Riverwalk. Joe F., the bellman, provided excellent service and gave us a good tip about eating turkey legs at the Fiesta. We didn't like the fact that there were no additional perks, such as a welcome reception. The parking... More