This is a beautiful hotel with updated rooms, amazing views from the balcony of the sunset and my favorite part was the lovely fire we had each night in our room. I appreciated the always fresh coffee each morning, the big bowl of apples and the fresh carafe of lemon ice water in the lobby each day also. The art...
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Dear Shiva58,
Wow, what a great review of Santa Fe! We are elated to hear that you had such a great time in town and experienced the, "Signature Eldorado Service". I hope you had a chance to try the Old House Restaurant food, it is the best in town! Although I regret that you did not try our Spa, I...
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This was a very pleasant surprise. I found the Eldorado on line, and it exceeded my every expectation. The restaurant was superb. We'll be back.
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Dear John T,
Thank you for the, "short and sweet" review. We are delighted that you discovered us online and most importantly, that all of your expectations were not met but exceeded. Be on the look out for our brand new website soon, where we will offer an array of exciting packages and promotions. We look forward to repeating your...
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The location is great. The facility is reasonably up-to-date for a nearly 20 year old hotel. But the service was tepid. Turn down service required 3 calls. The valet parking was inadequately staffed. Lobby coffee was served in a small carafe 30 minutes late with cream only, no milk, no skim. On check-out the bill was incorrectly tabulated, in the...
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Dear Chacoan,
Thank you for your feedback, and I regret deeply that your experience was not perfect. I am noticing that you are affiliated with the previous reviewer who noted many of the same challenges experienced. I do assure you that we take your comments very seriously and are working to correct the inconsistencies you mentioned. Regardless of the Management...
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My husband and I have stayed at the Eldorado numerous times: it has a great location! I must say that one of the most irksome occurrences everywhere is a lack of sufficient electrical outlets. Our room at the Eldorado seemed to have solved this particular problem nicely. We actually had a surplus of outlets ... and that rarely happens to...
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Reviewed 13 November 2011
Dear NM-Foodie-57,
Thank you so much for your loyalty to our property. I remember reading a review you composed not long ago, and regret that this expereince was less consistent with the Eldorado quality service you experienced in the past. I apologize that your specific time request for turndown service was not met. We have made corrections so that this...
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We have been to Santa fe several times and have stayed in some really nice hotels. However, the Eldorado is by the far the best place we have stayed. We came to the Eldorado for our first anniversary. We checked in early and the gentleman at the front desk upgraded our room and gave us a free bottle of champagne...
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Dear Chaston T,
Our team was delighted to read that you had such a great time while our guest. We are very proud of our staff and their empowerment to recognize special occasions. Thank you for trying all of our amenities on property and for sharing your experience. It is our hope that your next special occasion is also celebrated...
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I made the reservation on-line for the week in Santa Fe. Typical of my experiences with hotels, I obtained the best deal by booking directly through the hotel website. When we checked in, we were graciously offered an upgrade because we were staying a week. Our room was huge and had a small balcony that was fun to enjoy over...
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Dear Pablo4444,
Thank you for your detailed feedback! I would like to apologize that the noise disrupted part of your stay, but am glad to say that repair work is complete. We are delighted that you enjoyed the comfort, value, cleanliness, and most importantly hospitable staff that the Eldorado offers. We will anxiously await your return. Please be sure to...
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Second stay at this property. We love Santa Fe, the relaxed lifestyle, etc. Unfortunately, the El Dorado was doing construction on the roof...beginning at 7:00 AM on a Saturday. We were on the top floor. I don't sleep late anyway, but the drilling/sawing was so loud in our room that the person at the front desk couldn't even hear me...
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Dear E L,
Thank you for your feedback, and most importantly your loyalty to our property. I would like to apologize about the noisy expereince; it is not an acceptable time to begin work, and this has been addressed and corrected. I am happy to share that our roof enhancement is complete as well, and the hotel has a brand...
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I spent a week in this hotel and was impressed on every level. The meeting rooms and public areas are spacious and nicely decorated, the sleeping room was well kept and nice, had a refrigerator in the room. I took advantage of the spa services (steam room and relaxing room are free but the other services seemed pricey but NICE)...
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Dear kcullop,
Thank you for staying with us this week and evaluating your experience! We are very proud of our staff and hotel, and are glad you enjoyed so many aspects of it. Please return soon and we will be sure to repeat your great expereince!
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I stayed at the Eldarado for 1 week for a conference, hence I was able to get a rate of $149 a night. Overall it was okay.
Pros
Nice location - 5 minutes to the plaza
Free apples and lemon/lime water at the front desk
Very convienent if conference is at the hotel which mine was
Refrigerator in room
Sofa...
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Dear deflep22,
Thank you for the detailed feedback. We are glad to hear that you enjoyed the amenities, location, and value of the property. I would like to apologize for the uncharacteristic inconsistencies you experienced. I assure you we train our Housekeeping and entire Guest Service team to provide the highest level of service. I would like to follow up...
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This is our second stay at this property. We found the location to be ideal, a two block walk to the square. We got a great rate by calling the property and then were delighted to be upgraded for our three night stay to the top floor, to a junior suite, with a couch and sitting room and access to...
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Dear Pickytraveler49,
We enjoyed reading about your positive experience at the Eldorado Hotel & Spa! Thank you for the detailed feedback outlining the things you enjoyed while our guest. Our team is thrilled that you took advantage of the variety of amenities we offer, and look forward to repeating your experience again soon.
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