The staff were friendly and attentive. The room was very clean and beds were comfortable. The elevators seemed old but this was the only complaint. The bathroom was small but for the money I was very satisfied.

Second time at this property ( we couldn't get into the Cortyard Hadley for the UMASS graduation ) as a Marriott Gold I know that there is much room for improvement at this property ..... Just poorly executed on all levels from the parking/check-in process to the rooms in need of renovations it's not up to the standard. That being... More

I stayed 138 days in a Marriott property in 2012, so I know of what I speak. For a Marriott branded property, this is pretty bad. Elevators don't work, parking lot is unsafe and expensive, rooms are very cramped, noisy with tiny bathrooms and a screamingly bad restaurant. The saving grace is the concierge lounge which is staffed with friendly... More

I stayed using rewards points so it was convenient. Lobby is nice. I thought the bathroom area was dated. Small vanity. Tub seemed high to try and get into. Beds were very comfortable. Someone left their room service tray outside their door-it was out there for most of the day. Fitness center needs disinfecting wipes for patrons to wipe the... More

This hotel is pretty underwhelming inside and out. It's hidden across the street from the Sheridon and above a parking lot. Inside, it's fine but the decor is tired / dated. My room was also fine but my colleagues had problems with their rooms not being clean. They also charge for Internet access - making it worse, my phone couldn't... More

This Marriott doesn't live up to the name. The lobby is pretty, but as Platinum members of Marriott, we were extremely disappointed in the room quality and the concierge lounge and staff. The lack of customer service was obvious. I'm not sure we would go back.

Stayed here on business and as a Platinum rewards member, was provided a room on the concierge level. The hotel is clean and the concierge lounge was very nice. My room was really comfortable, the bed was great and the work area perfect for my trip. You park in the connecting city parking garage, which wasn't all that bad. Don't... More

Upon arriving I was immediately greeted with a smile and a Welcome to the Springfield Marriott, escorted to the front desk to a smiling young man ready to check me in. Quickly checked in and provided simple instructions on parking and the use of facilities. I was provided a brief explanation and map to the basketball hall of fame. During... More

The Marriott in Springfield, Massachusetts is clean and comfortable and welcoming. It is a "solid" Marriott in that it has all of the typical amenities you would expect. There is a nice little cafe in the lobby, too, and some healthy choices for a meal on the run.