My husband and I stayed at this hotel from May 10-12 for my daughter's college graduation nearby. I had booked a suite because I wanted extra space due to a knee injury which requires crutches and a wheelchair. When we got to the room, the layout was very cramped and awkward. When I called the front desk to ask if... More

This is a downtown property and one that was built many years ago. They have not maintained it and it certainly is showing its age. Service is very good - staff are friendly but that does not make up for the lack of water pressure (barely a stream, the old facilities, the narrow bathtubs, the old looking bathrooms, beds that... More

Stayed at this Sheraton for 3 nights. Front desk service was quick and full of smiles. Helped me with maps if the local area and freezing of ice packs for my insulin case. Elevators were slow but the hotel was packed with kids and families for our event. Room was fine but no service was requested save for towels which... More

We just checked out after a 3 night school vacation week stay. We have family in the area, like the Springfield Museums, and my daughter loves nice hotel swimming pools. For her, hours a day in a pool = vacation paradise. Well, the pool was far too cold - and after her first 1 hour swim, she did not want... More

When the room was booked about a month ahead everything was great. Then I checked my reservation and the room type and location was changed.. So I called the hotel and they re-adjusted my reservation according to the manager on duty via the front desk clerk in a phone conversation message to me. I arrived at the hotel and was... More

I got a good deal on this hotel through priceline, and my review is based on that price, not the regular price. The lobby is attractive, and our room was as well. The furniture was modern and the bed and bedding comfortable. The food we ordered from room service was great. The bathroom was the darkest hotel bathroom I've ever... More

The Springfield Sheraton is centrally located, close to the Mass Mutual Center, Courts and Museums and directly across the street from its only competition, the Marriott. There are limited options for dining outside of the hotels (believe me, we walked around a lot) other than a Dunkin Donuts hidden in a mall and a Subway around the corner. Sadly, local... More

Family had a comfortable stay at this downtown hotel. Room was clean. Staff was attentive to our needs. Only minor complaint was a squeaky bathroom door. We would definitely stay here again in the future. More

Stayed at the Sheraton for a cheerleading competition this weekend...where to begin..I'll start with the positives ~ the room was nice, and so was the waiter Mike at the Pub..but thats about it. Everything is extra in this place. Internet $10/day, refrigerator $20/day, parking in the scary parking lot $13/day, late checkout $50. First night 3 of us were overcharged... More