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All 9 Springfield hotels »

Sheraton Springfield at Monarch Place

3.5 of 5
One Monarch Place, Springfield, MA 01144
Hotel amenities
Sheraton Springfield at Monarch Place
Ranked #3 of 9 hotels in Springfield
3.0 of 5 stars 144 Reviews
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144 reviews from our community

    Trip type
Traveller rating
    27
    37
    40
    23
    17
Date Rating
Brook Park
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 21 May 2012 NEW

This hotel is beautiful inside, but it could use a bit of remodeling. The carpet appears to be old, but the beds seemed newer and were very comfortable. The actual rooms are pretty solid and good for quiet nights, but the layout of the hotel creates an echo in the hallway. On a Saturday night, there were a couple of... More

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Babylon, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 17 May 2012

My husband and I stayed at this hotel from May 10-12 for my daughter's college graduation nearby. I had booked a suite because I wanted extra space due to a knee injury which requires crutches and a wheelchair. When we got to the room, the layout was very cramped and awkward. When I called the front desk to ask if... More

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Toledo Ohio
Top Contributor
158 reviews 158 reviews
Reviews in 67 cities Reviews in 67 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed 2 May 2012
1
person found this review helpful

This is a downtown property and one that was built many years ago. They have not maintained it and it certainly is showing its age. Service is very good - staff are friendly but that does not make up for the lack of water pressure (barely a stream, the old facilities, the narrow bathtubs, the old looking bathrooms, beds that... More

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Contributor
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2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 May 2012

Stayed at this Sheraton for 3 nights. Front desk service was quick and full of smiles. Helped me with maps if the local area and freezing of ice packs for my insulin case. Elevators were slow but the hotel was packed with kids and families for our event. Room was fine but no service was requested save for towels which... More

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Boston
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 20 April 2012

We just checked out after a 3 night school vacation week stay. We have family in the area, like the Springfield Museums, and my daughter loves nice hotel swimming pools. For her, hours a day in a pool = vacation paradise. Well, the pool was far too cold - and after her first 1 hour swim, she did not want... More

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See 4 more reviews by DoctorMomBoston for Springfield
san diego
Top Contributor
108 reviews 108 reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 20 April 2012

When the room was booked about a month ahead everything was great. Then I checked my reservation and the room type and location was changed.. So I called the hotel and they re-adjusted my reservation according to the manager on duty via the front desk clerk in a phone conversation message to me. I arrived at the hotel and was... More

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See 5 more reviews by meme m for Springfield
MA
Senior Contributor
28 reviews 28 reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 19 April 2012

I got a good deal on this hotel through priceline, and my review is based on that price, not the regular price. The lobby is attractive, and our room was as well. The furniture was modern and the bed and bedding comfortable. The food we ordered from room service was great. The bathroom was the darkest hotel bathroom I've ever... More

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New Jersey
Senior Contributor
38 reviews 38 reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 14 April 2012

The Springfield Sheraton is centrally located, close to the Mass Mutual Center, Courts and Museums and directly across the street from its only competition, the Marriott. There are limited options for dining outside of the hotels (believe me, we walked around a lot) other than a Dunkin Donuts hidden in a mall and a Subway around the corner. Sadly, local... More

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See 3 more reviews by 3booths for Springfield
Danbury, Connecticut
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 April 2012

Family had a comfortable stay at this downtown hotel. Room was clean. Staff was attentive to our needs. Only minor complaint was a squeaky bathroom door. We would definitely stay here again in the future. More

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NY
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 19 March 2012
2
people found this review helpful

Stayed at the Sheraton for a cheerleading competition this weekend...where to begin..I'll start with the positives ~ the room was nice, and so was the waiter Mike at the Pub..but thats about it. Everything is extra in this place. Internet $10/day, refrigerator $20/day, parking in the scary parking lot $13/day, late checkout $50. First night 3 of us were overcharged... More

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ColumbusHotels, Guest Relations Manager at Sheraton Springfield at Monarch Place, responded to this review
30 March 2012

Thank you for taking the time to complete a review of our hotel. We're disappointed of the several circumstances that lead you to an unsatisfactory stay. Let my begin my saying that you were provided with correct information about the thermostat. 80 degree weather in early March was unexpected and we did our best to scramble to get the system... More

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Additional Information about Sheraton Springfield at Monarch Place

  • Sheraton Monarch Place
  • Sheraton Springfield
  • Springfield Sheraton
Address: One Monarch Place, Springfield, MA 01144
Price range (per night):* RM452 - 672

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Sheraton Springfield at Monarch Place
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