This stay was more than disappointing! the worst customer service we have ever had. when we checked in the girl was on the phone the whole time and only looked up to give us our keys and said the elevator is over there and than we asked for a queen bed and got 2 twins that we had to push... More

Hotel needs a lot of upgrades. Not sure why this hotel is Eco friendly, when they also have Smoking rooms on level five and above. No room service & no exercise room. This was a last minute change of plans due to Spring Break, and was unable to get to Hilo. We were just happy that Castle Resorts had a... More

My family (extended) stayed here for my wife's birthday in Oct 2012. My mother-in-law booked the hotel based on a different website's reviews. I'll start at the parking garage and work my way up from there. If you rent a car, be ready to pay $20 to have your car either blocked by staff vehicles at all hours of the... More

This was a very regular, lower level standard hotel, nothing special or nice that you would truly enjoy your stay. This hotel might serve just enough to those who need to sleep over and spend a day out&about. Rooms and showers are old, dirty and out of date. Breakfast choice is designed for Koreans or Japs only, there is nothing... More

Do not come here. This is a warning to everyone that they are infested with bed bugs. When we stayed here through the month of January, the trip was practically ruined when we had bed bugs in the room. Please look at the pictures of the bed bug bites and ask yourself if you are willing to save a few... More

This hotel is well located in Waikiki, close access to the H1, walking distance to the beach, surrounded by restaurants and shops. These are the only good things about the hotel. Everything else is terrible. Very old hotel, bathroom really small and old fashion, small size beds, not very clean, $20 parking, $25 for extra roll up bed. Not a... More

Wa arrived at the hotel a few hrs early and weren't able to check in early or leave our luggage. We booked the 3 bedroom Suite on the 7th floor, and boy is it not a suite. The rooms are spacious, when you sit on the beds or lay down you sink into the middle so the mattresses definitely needs... More

We had our reservations made by a travel agent and there were 2 couples so it is difficult to find accomodations to meet our needs. The suites are older but they were very clean, daily service to change off towels, take garbage, clean bathrooms &no bugs. Air conditioning, balconies off 2 bedrooms and living room, a safe in the room... More

Price was excellent and the size of room was amazing, we had a one bedroom with kitchen. Having the kitchen saved us alot of breakfast and we were able to take picnics to the beaches we were goint to. The property was older but clean and with no bugs. The location was in the middle of everything and only 3... More