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Crowne Plaza Hotel Cincinnati North

3.5 of 5
11320 Chester Rd, Cincinnati, OH 45246 (Formerly Sheraton Cincinnati North) (Sharonville)
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Crowne Plaza Hotel Cincinnati North
Ranked #29 of 63 hotels in Cincinnati
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136 reviews from our community

Traveller rating
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    32
    34
    26
    21
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Families
51
 
Couples
23
 
Solo
7
 
Business
37
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
1 review
4 of 5 stars Reviewed 9 May 2013 via mobile

although we booked througt Hotwire, I didn't expect to be treated like a second class guest.when we arrived, the desk clerk was acting as if he was overwhelmed with work, and told us to wait while he refunded someone's money on the phone.Since we had been driving a while we just patiently waited.He then informed us that we would not... More

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Albert B, General Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
12 May 2013

Dear Vettecop29, Thanks for your feedback on your recent stay with us at the Crowne plaza Cincinnati north CoCo Key Water Resort, First of all please accept my sincerest apologies for the guestroom type issues you describe in your review. I assure you that this is not upto our standard and corrective action has been taken to insure this does... More

Muskegon, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 4 May 2013

For a Crowne Plaza, it did not meet our expectations. This was rated a 3 star through Priceline, but I would NEVER stay here again. We arrived and the walk from the front check in desk was very far. Not a huge deal, but on the second day of our stay our key card didn't work and the walk back... More

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1 review
2 of 5 stars Reviewed 3 May 2013

The GM was no help, he thought giving free nights solved the issues! That not what I was looking for till I talk with the front desk manager Roman, he was great with the guests talking to them and very warm. Our team was going to leave until we talk to him. It funny how the GM reply to the... More

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Plainfield, NJ
1 review
3 of 5 stars Reviewed 22 April 2013

4-19-13, we attended a banquet at this property with over night stay. The room on the third floor was ok but not directly connected to the main property which didn't allow for easy access. In addition, the enamel around the tub drain was starting to peel, which one might expect at a budget motel, but not for the price being... More

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Chesterfield, Missouri
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 22 April 2013

This trip was a quick work trip. St. Louis to Cincinnati and back in 36 hours. We arrived at the hotel about 5 p.m. on a Friday, it took us over a half hour to get checked in. There were two clerks and when we finally left still about 20 people waiting to check in. Oh one quick note, their... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
12 May 2013

Dear Tinabear, We welcome feedback especially from our valued guests like you. Please do accept our apologies for not being able to deliver an exemplary service during your stay and apologize for any inconvenience caused by the restaurant schedule and customer service from our hotel staff. I assure you that this is not the norm you should expect from our... More

Louisville, Kentucky, United States
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 18 April 2013

our room was very nice and clean and quiet. we checked in super fast. the front desk was very helpful helping us locate an immediate care center to treat my mother-in-laws poison ivy problem(her face was extremely swollen). the tv had lots of channels.

Was this review helpful? Yes
See 2 more reviews by Joyce C for Cincinnati
Albert B, General Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
20 April 2013

Hello Joyce C, Thank you for your candid review.I will share your comments with my hotel team. It helps me to motivate my teammembers to continually strive for superb service. and it will show them that the Guests will acknowledge their efforts.At Crowne Plaza Cincinnati north CoCo Key Water Resort we can not wait to see you as return guest.... More

Parma
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 17 April 2013

We stayed this past weekend as this hotel was booked by my daughter's soccer team. Most of the team arrived on Friday, but we didn't come until Saturday. I was hearing horror stories at the field about everything from dirty rooms, gross conditions such as toenails on the floor, to the extreme of bedbugs so needless to say I was... More

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Albert B, General Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
20 April 2013

Dear.Ms.Terri, Thank you very much for taking your time to write your review on Trip Advisor about your recent stay with us. We appreciate your guest experience, I am glad to hear that we were able to move your room from East wing to Tower Floor. We were happy that Soccer teams selected our hotel for their accomodation in Cincinnati... More

Western Michigan
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 9 April 2013

I booked blind through Priceline and paid only $39 dollars. We were driving through and just need a safe,clean place to sleep. I wasn't expecting much. Checkin took forever and there was only one other party waiting. The room was filthy. The heating system made a shrill sound each time it came on before it smoked and never came on... More

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Marysville, Ohio
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 March 2013

We stayed at this hotel as part of a convention at the Sharonville Convention Center across the street. There are definitely some things about this hotel that could be improved upon such as the parking lot was completely littered w/pot holes & there were only 2 employees at the front desk checking in guests in which there were many people... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
10 April 2013

Dear DLEHMAN230, Thank you so much for taking the time to leave us your feedback, we value your loyalty to our brand and hotels. Please accept my sincere apologies for the shortcomings you have experienced during your stay. We are delighted to know that the hotel offered you points as compensation for the inconveniences you have encountered. Nevertheless, we have... More

Redford, Michigan, United States
1 review
1 of 5 stars Reviewed 25 March 2013

We stayed here for HorrorHound Weekend. We checked in and the check on process went good. When we got to the room they gave us it was a king bed and with there being three of us that wasn't going to work so we called the front desk about it they said they would bring us new keys for a... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Cincinnati North, responded to this review
11 April 2013

Dear Angela M, Thank you for the detailed review of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am disappointed to read that this recent visit was a disappointment due to the condition of the room you were given and maintenance levels on premises. Thank you for alerting us... More

 
 
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Additional Information about Crowne Plaza Hotel Cincinnati North

Also Known As:
Sheraton Cincinnati
Sheraton Cincinnati North
Cincinnati Sheraton
Address: 11320 Chester Rd, Cincinnati, OH 45246 (Formerly Sheraton Cincinnati North)
Phone Number:
Region: United States > Ohio > Cincinnati > Sharonville
Amenities:
Bar/Lounge Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #29 of 63 hotels in Cincinnati
Price range (per night): RM356 - 419
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The best of Cincinnati awaits you at Crowne Plaza Cincinnati North. Within easy reach of Interstates 75, 71, and 275, Crowne Plaza Cincinnati North has an unbeatable location just minutes from downtown Cincinnati. Enjoy a family-friendly getaway at CoCo Key Water Resort, our 50,000-square foot indoor water park with thrilling slides, exciting arcade games, Pizza Hut and A&W, and birthday party rooms. Attractively priced water park packages are available. While lodging at the Crowne Plaza Cincinnati North you are close to many local attractions like Reds' Great American Ball Park, the Bengals' Paul Brown Stadium, and Kings Island. Enjoy Cincinnati family attractions at Newport on the Levee or the Cincinnati Zoo. Our hotel is minutes from Ethicon, Procter & Gamble, GE Aviation, Ford and other corporations in Northern Cincinnati. Our hotel can meet your business and meeting needs with high-speed wireless Internet access, 24-hour business center and 18,000 square feet of meeting space. Combining our hotel's space with the Sharonville Convention Center you'll find a great place to host mid-sized conventions. All your needs are met at our Cincinnati hotel with amenities such as Tradewinds Restaurant and lounge, indoor and seasonal outdoor pool and 24-hour fitness center. Our Crowne Plaza Cincinnati North staff look forward to serving you. ... more   less 
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Crowne Plaza Hotel Cincinnati North
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